Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Ron Carter Chrysler Jeep Dodge of League City - Service Center
League City, TX
217 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
217 Reviews of Ron Carter Chrysler Jeep Dodge of League City - Service Center
Sort by
May 10, 2017
Review is on the service department. Rate is for the service department. Keep in mind all these issues were later fixed at Gulfgate Dodge Chrysler Jeep and Ram. It was a horrible experien Rate is for the service department. Keep in mind all these issues were later fixed at Gulfgate Dodge Chrysler Jeep and Ram. It was a horrible experience at first the service manager made it seem as he would take care of me and my issues with my car. After I went in to take photos of the issues for submition to Chrysler he told me there would be a wait for them to respond. After about 3 weeks and no follow up of any kind I call myself and the manager tells me to call back in a week. The whole thing goes on for about 2 more weeks so I decide to go in and take them my car and they said they would take care of the issues I felt relief and patiently waited. They keept the car for about three more weeks and I never once received a call from the manager or any service advisor. I had to call every other day to get an update and was always placed on hold or hung up on. To make a long story short after they told me to pick up the car "it was ready" only one issue was PARTIALLY fixed with tape. And the other 3 were not. I was fed up with the lies from the manager and other advisors and took my car to Gulfgate. Overall horrible service experience. Stay away. On the other hand Gulfgate Dodge took care of everything in a couple of days. More
by Vgaytan12
Employees Worked With
Danny
September 14, 2016
Great customer service Exceptional customer service by J.T. in the service department, went above and beyond when he/you didn't need to. This is exactly why this is the sec Exceptional customer service by J.T. in the service department, went above and beyond when he/you didn't need to. This is exactly why this is the second vehicle I have bought from the Ron Carter family, they treat you like family. I will continue recommending you guys to all my family and friends and have yet another GOOD story to tell about why I bring my business here. Thank you so much for being there when others might leave you. More
by dholtz3645
Employees Worked With
JT
July 28, 2016
Outstanding Took my daughter;s car to their service department and got it fixed in a very timely manner. They are very outstanding in every aspect, I will neve Took my daughter;s car to their service department and got it fixed in a very timely manner. They are very outstanding in every aspect, I will never hesitate to recommend them to my Friends and colleagues More
by BadrSaleh
Employees Worked With
Woody
October 20, 2015
worst service department ever took my truck in for free oil change and tire rotation. Was told about 1-1/2 hrs. After 2-1/2 hours my truck had not been touched. The tech came to ge took my truck in for free oil change and tire rotation. Was told about 1-1/2 hrs. After 2-1/2 hours my truck had not been touched. The tech came to get truck. I got my keys and left. 4 hours for an oil change and rotation. No one seemed to care. Service writer Wes saw me several time waiting and made no effort to inform me of the delay. I am now a ClearLake Dodge customer. More
by Bill
Employees Worked With
Wes
October 16, 2015
super service center I'm from San Antonio Texas..I'm just visiting this area for the summer season. I recently received recall notices for my 2014 Dodge ram 3500.. The ne I'm from San Antonio Texas..I'm just visiting this area for the summer season. I recently received recall notices for my 2014 Dodge ram 3500.. The nearest Dodge Dealership Was Ron Carter Dodge in Dickinson. I called the service center department to make the appointment. Dana… The friendly professional woman I spoke with had me set up for service in no time. I was told it may take a couple of days to do all that needed to be done. Before the end of the day I had received notice that my vehicle was ready for pick up. Fast friendly service is what we all expect.. And is exactly what I received... So this is why I'm writing this review to let the service department at Ron Carter Dodge know how impressed I am with their friendly service and professionalism.. With special thanks to Dana for making the experience so pleasant. More
by Ram 3500 James123
Employees Worked With
Dana and the rest of the service department and a thank you on the side to the mechanics
March 23, 2015
Reason why Dodge dealers have a horrible reputation Wow, really surprised at how much of a xxxxx their service writer was with me. Had recall work, a TSB, and a STAR case # for sludging coolant on my 20 Wow, really surprised at how much of a xxxxx their service writer was with me. Had recall work, a TSB, and a STAR case # for sludging coolant on my 2012 Chrysler product. Had the pleasure of speaking to Wes Shelton in service who sounded like he was enjoying a tasty granola bar when he was talking to me. After hearing what I was bringing the car in for, and after he snacked some more on his granola bar and had a few sips of his refreshing beverage, he told me he could schedule me to come in the next week, although no appointment time or confirmation was given. He then asked ME what I did do the coolant. This issue is beyond common on 2012 Dodge and Chrysler vehicles, so I calmly explained to him the causes that had been found which resulted in the STAR case # being produced. He then asked ME what the repair process was for the TSB and the STAR case # even though surely he already knew after we discussed the symptoms. I told him the repair process, and his exact words..."You gonna pay for all that?" That was all I needed to hear from him. I have been driving Dodge / Chrysler products for the last 20 years, and have dealt with some good service departments and some not so much. If this is the kind of person I am going to be dealing with at this dealership, then I will never take any of my vehicles here. Not for service, not for parts, not for any new vehicle purchases. Thanks for showing a genuine interest Wes, you're a real gem. Great find Ron Carter....... More
by Billy Bennett
Employees Worked With
Wes Shelton
January 10, 2015
Generator Failure The problem was associated with a recent recall that has no final solution. Ron Carter and Jeep step up and took full ownership of the problem. Had m The problem was associated with a recent recall that has no final solution. Ron Carter and Jeep step up and took full ownership of the problem. Had my car back on the road in 2 days with a commitment to install the full solution as soon as it is released. They took the initiative to also install two other minor recalls and perform full diagnostics to insure my vehicle was performing at peak capability. A top notch service organization supporting a superior vehicle brand. More
by Jeep P60
Employees Worked With
Dorena Boyd
