
Lee Chrysler Dodge Jeep
Wilson, NC
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208 Reviews of Lee Chrysler Dodge Jeep
The service department has always been great. This time, the weather was bad and it was storming. There is a drive-through so you don’t get wet. Some clueless customer decided to park part way in This time, the weather was bad and it was storming. There is a drive-through so you don’t get wet. Some clueless customer decided to park part way in so no one else could get under shelter. I told him that he “might” want to pull forward, but clueless is clueless. One of the service advisors told him to move his truck in and he finally did. I was already wet by then. There were a lot of people needing service that day, and I was used to having my service done same day. It wasn’t, but I was kept informed by Robert as to what was happening and why. Having 51 years in management and customer relations, I often taught that keeping customers fully informed—no surprises—was a baseline foundation for a good experience. Lee practices that, and I appreciated keeping kept informed. Not every service in any business goes 100% according to plan, but being honest and keeping your customers informed is the best way to acquire and keep customers. They do a great job. More
Always on schedule. Service department is always friendly courteous and explains everything if something needs to be done. They don't pressure but do advise I trust them Service department is always friendly courteous and explains everything if something needs to be done. They don't pressure but do advise I trust them with my Jeep. I have dealt onlt with this dealership since 2013. More
This Dealership has the very best customer service personnel that I have ever encountered. Polite, courteous and they make you feel like you ate their only customer. They take exceptional care of my personnel that I have ever encountered. Polite, courteous and they make you feel like you ate their only customer. They take exceptional care of my vehicle and keep me updated on what maintenance needs to be done. More
I had an appointment for oil change and tire rotation. The work was completed quickly and the staff are very acomadating. They have serviced my vehicles since moving to Wison 10 years ago. The work was completed quickly and the staff are very acomadating. They have serviced my vehicles since moving to Wison 10 years ago. More
I drove over two hours not knowing anything about Lee. It was the best buying experience I’ve ever had. Travis and his team were awesome. Jay in finance was very knowledgeable and got me great financ It was the best buying experience I’ve ever had. Travis and his team were awesome. Jay in finance was very knowledgeable and got me great financing options I will definitely be back when I’m in the market for another vehicle. Well worth the drive!!!! More
Great service, really nice people and followup calls after service to ensure everything was done right and to our satisfaction. Can’t ask for more than that. after service to ensure everything was done right and to our satisfaction. Can’t ask for more than that. More