Lee's Summit Subaru - Service Center

Not satisfied Stopped in for an oil change and they had sign posted for free alignment check. They said with the oil change and alignment would take about an hour i Stopped in for an oil change and they had sign posted for free alignment check. They said with the oil change and alignment would take about an hour if they had to adjust anything and would be an extra $109 if any adjustments were made. The timing wasn’t far off I think I was out in an hour and 20 minutes. The irritating part was when they charged me $109 for an alignment that WASN’T needed. They gave me the print out of before and after alignment and everything was green in the before (which means it is within spec) and green in the after. The only adjustment made was a slight toe in on passenger side. When questioned their stance was “we made an adjustment”. It didn’t matter that it wasn’t needed but the adjustment was made and I had to pay. They offered me a “wild card” discount and said they would take $15 off of which I said I didn’t want I just wouldn’t return. Upon leaving I started looking over the “inspection” report they fill out while doing an oil change and found a lot of information on it that was incorrect like the tread depth was 10/32 on all four tires which the rear tires have 35,000 miles and the front have 5,000 miles so unlikely. The brakes were marked as 8mm thick on front and 6mm on rear. The indicator has been rubbing for probably at least a month now so that’s probably inaccurate also. They said they added antifreeze but it was above full when I arrived so I’m thinking that didn’t happen either. Bottom line I feel like I paid for quality service but didn’t receive it. More

Best Service Ever Terry and everyone else in the service department are knowledgeable, friendly, fast and accurate. I have never been approached about buying extra par Terry and everyone else in the service department are knowledgeable, friendly, fast and accurate. I have never been approached about buying extra parts or services I don't need. They have even helped me install a couple of accessories at no charge. I trust them implicitly and would (and have) recommend them to anyone. Besides, who else will do a free car wash--everyday if you want one. More

This business is deceitful and manipulative. They lied to my husband about the price he would be charged for an additional service to our Impreza, and did an incomplete job changing our transmission fluid, d my husband about the price he would be charged for an additional service to our Impreza, and did an incomplete job changing our transmission fluid, despite our request. We will never do business here again and will be warning everyone we know of their dishonest business practices and general lack of integrity. We expected to pay more for service at a dealership, but we did not expect to be lied to, to our faces. This type of behavior is just unacceptable; hopefully the internet age can help prevent it from happening to others. There are other service departments who would never act this way - don't give your money to crooks! More