Leesburg Buick GMC

Two months ago, I purchased a used car from Star Pontiac only to find out I have $2000 worth of repairs that were needed. When I went to the dealer and explained my disappointment, they told me that they w only to find out I have $2000 worth of repairs that were needed. When I went to the dealer and explained my disappointment, they told me that they weren't obligated to help. The issues arose after the 30 day warranty and were not covered under the extended warranty I purchased. Had I know the car was a LEMON I wouldn't have purchased it at all. My family has been a big supporter of the dealership in the past but not any more. More

The service manager Rob was polite enough however the whole service department appears populated with unscrupulous hacks. I ended up having to go back 4 different times in three days to get a simple 50k whole service department appears populated with unscrupulous hacks. I ended up having to go back 4 different times in three days to get a simple 50k mile maintenance II and a state inspection. They blatantly overcharged me in two different places on my bill to the tune of over 200 dollars which was corrected once I pointed it out. You want to pay 105.52 for an oil change? Star Pontiac is the place to get it done. I probably wouldn't have bothered to write a scathing review but after coming out of this experience, I took my vehicle to another mechanic to have it looked over. He stated that the brake fluid looked terrible. I dropped by myself to take a look and sure enough, it did appear terrible. I found this very surprising since I'd just paid Star Pontiac 152.67 to flush the brake system. I now feel that I just pissed 2000 dollars down the drain and unfortunately, that's likely the case. I should have known better after watching the service staff show up for work. When I dropped off my vehicle at 7:00am, two of the service employees were finishing up changing into their work clothes in front of the customers. If I had to summarize their appearance, I'd say they pulled 5 guys out of prison on work release and sent them to Star Pontiac to work on cars. They were dressed in dirty service blues, yes dirty at the beginning of the shift. One had cut the sleeves off his shirt. In a word, they all looked terribly unprofessional. They also replaced a tie rod end and performed an alignment as a result of noticing something from the inspection. This time I know they actually did some work because now there is an annoying squeak coming from the suspension. Am I going to take it back and ask them to fix it? Uh, no, I'd rather pay someone qualified to diagnose and remedy the issue. Please do yourself and your car a favor and stay as far away from the service department as possible. If you feel inclined to go there, just take some money out and burn it. You'll probably be better off than letting the dirty dozen get their hands on your vehicle. More

We went there to have oil changed but was told that the car needs repairs and they would cost 2700 dollars. We declined to have the car serviced. The technitian then told us the the check up fee is more th car needs repairs and they would cost 2700 dollars. We declined to have the car serviced. The technitian then told us the the check up fee is more than 100 dollars since they charge 95 dollars per hour. This information was not disclosed to us before they checked the car. It does not seem ethical. More

Went there to have oild changed but was told that the car needs repairs and they would cost 2700 dollars. We declined to have the car serviced. The technitian then told us the the check up fee is more than 1 needs repairs and they would cost 2700 dollars. We declined to have the car serviced. The technitian then told us the the check up fee is more than 100 dollars since they charge 95 dollars per hour. This information was not disclosed to us before they checked the car. It does not seem ethical. More