Legacy GMC of Laurel

Had to have the bill reworked but was very courteous and professional.i thought the tech could have put a cap on my tire valve stem professional.i thought the tech could have put a cap on my tire valve stem More

Very pleased with overall exoerience in the purchase of our new GMC. Everyone very courteous and professional. our new GMC. Everyone very courteous and professional. More

This dealership is absolutely horrible. I bought a brand new 2026 GMC 2500 ATX4 and unfortunately the truck had issues on day 1. The tailgate would not let down and the drivers heated seat I bought a brand new 2026 GMC 2500 ATX4 and unfortunately the truck had issues on day 1. The tailgate would not let down and the drivers heated seat would not work. After the truck spent 18 days in the shop they never were able to fix the heated seat. After multiple trips they did manage to fix the tailgate. Ultimately, I did get mad and probably said somethings I shouldn’t have. I made the decision to not let them continue to work on the truck as they destroyed the seat while working on it and put deep scratches in the door panel. While I was desperately trying to get the truck fixed, I decided I’ll take the hit and trade the truck. While I was waiting for a price, out comes the incompetent service manager. I explained to him I was exhausted from fighting these issues. I informed him the seat was not right and his response was yea when we take the seats apart it tears up the foam. All I can say is wow. He knows it’s not right and he couldn’t care less. This is the kind of service they provide so I should not be surprised. Mike leads an incompetent service department and demonstrates incompetence himself. While the general manager did give some effort to resolve the issues ultimately it is apparent he has no authority at his job. I hope this review at least saves one person from wasting money and doing business with a dealership that is worthless. Oh and Mike don’t call me to take this review down. You missed that opportunity. Also, go ahead and put a smart remark on this review and I’ll just keep spreading the word. I’ve already cost you all three sales and I’ll keep it the good work the more you press me. More

Easy to work with, listens to customers needs. Always makes sure client is happy with purchase. They go above and beyond. Always makes sure client is happy with purchase. They go above and beyond. More

My experience was great. The service visit went well and the work was done as expected. The service visit went well and the work was done as expected. More

They are very understanding people and also nice and will help you get into something that fits you I love my truck help you get into something that fits you I love my truck More

I had a 2pm appointment for oil/filter change and tire rotation. I arrived at 1:50pm. I waited. My vehicle service was completed and returned at 3:55pm. This was far to long for work performed. rotation. I arrived at 1:50pm. I waited. My vehicle service was completed and returned at 3:55pm. This was far to long for work performed. More

Get a car that leaks oil on first day of getting it home and they supposedly have fixed it but sill leaks oil same day of getting it out of there service department so I’m assuming they don’t check there ca and they supposedly have fixed it but sill leaks oil same day of getting it out of there service department so I’m assuming they don’t check there cars after trade ins be careful shopping there only buy brand new vehicles from them not used More

The experience went well. Not sure why it took three people to sell me a vehicle. Would much rather have dealt with one person. But friendly staff and good customer service. I Not sure why it took three people to sell me a vehicle. Would much rather have dealt with one person. But friendly staff and good customer service. I would be willing to purchase again from Legacy. Tyler Autry did well for us explained every step and left no questions unanswered. More

Everyone was very nice and knowledgeable about the vehicles we looked at. I would recommend them vehicles we looked at. I would recommend them More