Legend Driven Buick GMC Cadillac of Lawton

My opinion of the dealership is very mixed. The guy that sold me the vehicle is ok. The service department is absolutely horrible. There are IT issues that they really should resolve. Example, The guy that sold me the vehicle is ok. The service department is absolutely horrible. There are IT issues that they really should resolve. Example, VM’s that never go anywhere or get returned. No f’s given by service manager. They are slow. Hours for and oil change (routinely). Disassemble and check things that they were not asked to check or repair. I wish they were better. More

Southwest Buick GMC of Lawton Oklahoma has shown that they are the epitome of a “slimy” dealership. This evening at 6:30pm, my fiancée and I decided to go view a vehicle that we had spent some time resea they are the epitome of a “slimy” dealership. This evening at 6:30pm, my fiancée and I decided to go view a vehicle that we had spent some time researching. We had a wonderful car salesman, Derek, who was very attentive. He allowed us to test drive, stated he would investigate any concerns we may have of the vehicle during the test drive, and we stated during the test drive that we would like to go back and discuss our options. During this time, another salesman called Derek and stated he had another couple interested in the vehicle. Derek stated he would have to wait and we would be back shortly. Once we were back, Southwest took our other vehicle to determine the trade-in value and we proceeded to discuss our options with Derek concerning finance. He was amazing. However; during this time of Southwest researching our options and looking at what best fit us, the other salesman told management that we were not committed and sold the vehicle to the other couple as we were signing our formal commitment. Management decided the couple that came AFTER us had more right to the vehicle. It came down to the fact that the other couple was given the paperwork faster while we discussed terms of our trade-in. Management came to us and stated that the General Manager decided that the other couple had right over us due to the fact that the other salesman had stated we were “not committed”. Our salesman, Derek, made a blatant stand that Southwest does not treat people as such and stood up to management. All of this being done in front of us. It was very uncomfortable for us to witness that it had to even be a discussion especially as management walked around rushing for the other couple to complete their paperwork. However; the dealership still decided they were unable to sale to us due to what the other salesman had said and the vehicle would have to go to the other couple. All of this being reiterated by our salesman because management did not speak to us until AFTER they sold to someone else. We were told this at 8:30pm. Two hours AFTER we started the process on this vehicle. But, we are “not committed”. This is terrible management. However; I would work with Derek again if he decides to change employment. I will be taking my business elsewhere and hope the best to anyone that ever tries to buy from there. If you go, make sure you get the salesman with no sense of morals if you truly want the vehicle. More