My Review Of Leif Johnson Ford Inc. :
I recently brought my vehicle in for service to Leif Johnson due to the a/c no longer functioning. Randy Filippuzzi met me in the service area, noted the issue, and let me know he was on top of the issue. Luckily for me, I had a Ford Extended Service Plan to cover mechanical issues on the car so I was not terribly concerned at the time. I later received a call from Randy letting me know that they found the problem with the a/c, but there was also apparently an issue with the Ford service plan warranty coverage. My heart immediately sank. Randy and I discussed the issue, but since I was busy I told him I would simply try to come down to Leif Johnson that afternoon so we could take care of the situation.
About 15-20 minutes later, Randy called me back to let me know that he and his supervisor called Ford directly to clear up the issue and get the repair back on track. No further action was needed from me. I cannot express how outstanding it is when someone takes ownership of a situation, and jumps in to make things right. In this day and age, there are so many places that have lost sight of true customer service. You know...the kind that you would give your close friends or family if they were coming to you. Randy not only demonstrated to me that he and the Leif Johnson service team know what true service is, but by looking at the "compliment wall" in the service area, he has done the same for a number of other people. It is a shame their stories are not on this board, as there are a few that are quite noteworthy, such as a situation in which Randy personally drove to a customer who was having car trouble at a local restaurant to help them out.
If you are looking for a trustworthy dealership to bring your vehicle to, do not hesitate to bring your car to Randy at Leif Johnson.
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