Being loyal means nothing, I bought 6 new and used vehicles over the past 4 years and I didn't have a problem trading in my vehicle and getting a fair price on trade in even if i had some negative equity but now they only give you auction price 1/2 of what its worth,In the past I got KBB trade in or very close to it. I will be shopping at another dealer that is willing to sell cars and at least work with me. I'm going to miss Robert at Riata he is the best sales person out of all five dealers its not Roberts fault it's the guys in the back. Thomas Lott

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I found the car on autotrader.com and called Leif Johsnson Ford. Ryan was very friendly, and helpful on the phone. He had the vehicle ready to test drive when I got there. He was knowledgable about the make and model and very approachable - I never once felt pressured. They even put two new tires on for me and drove me to drop off my rental car, after I had purchased my new vehicle. Exceptional, friendly and helpful staff!

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Did most of my negotiation over the internet so when I got there to test drive, and decided to buy, the process went much faster. This is the 4th vehicle I have purchased from Leif Johnson.

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I recently purchased a vehicle from Leif Johnson off of Ben White. I wasn't sure what I wanted. Dan assisted me with test driving some cars. I found the one I liked and purchased it at a decent price. Dan was pretty friendly. Opened up to me about the car buying process. I would say it was an overall good experience. I am happy with my purchase.

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I recently brought my vehicle in for service to Leif Johnson due to the a/c no longer functioning. Randy Filippuzzi met me in the service area, noted the issue, and let me know he was on top of the issue. Luckily for me, I had a Ford Extended Service Plan to cover mechanical issues on the car so I was not terribly concerned at the time. I later received a call from Randy letting me know that they found the problem with the a/c, but there was also apparently an issue with the Ford service plan warranty coverage. My heart immediately sank. Randy and I discussed the issue, but since I was busy I told him I would simply try to come down to Leif Johnson that afternoon so we could take care of the situation.

About 15-20 minutes later, Randy called me back to let me know that he and his supervisor called Ford directly to clear up the issue and get the repair back on track. No further action was needed from me. I cannot express how outstanding it is when someone takes ownership of a situation, and jumps in to make things right. In this day and age, there are so many places that have lost sight of true customer service. You know...the kind that you would give your close friends or family if they were coming to you. Randy not only demonstrated to me that he and the Leif Johnson service team know what true service is, but by looking at the "compliment wall" in the service area, he has done the same for a number of other people. It is a shame their stories are not on this board, as there are a few that are quite noteworthy, such as a situation in which Randy personally drove to a customer who was having car trouble at a local restaurant to help them out.

If you are looking for a trustworthy dealership to bring your vehicle to, do not hesitate to bring your car to Randy at Leif Johnson.

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Wow....That's all I can really say after my experience at Leif Johnson Ford. These guys are AWESOME! If you really want to go to a dealer that will treat you right with none of the typical BS go see Darren Nichols, Steve Clark and Dave Christian. I initially inquired over the internet about a 2009 Chevy Cobalt SS and received a reply from Darren. Darren was extremely knowledgable when it came to the car sales process and was willing to work with all my needs and requests. He was very calm and did not try to pressure me at all. Very personable and a great guy. A+++ Steve Clark also assisted with my vehicle purchase and let me tell you, this guy will fight to get you the car you want in the price range you need. He knows vehicles very very well (especially Chevrolet's) and was a pleasure to work with. Finally, I finished up my deal with Dave Christian (finance manager). We had a great conversation throughout working through the paperwork. He was confident in his speaking and could answer all my questions concerning the documents. Way to go guys!

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When u buy they promise u certain things then when u come back they will only do half of what they promise. This was that last vehicle ill ever buy from any leif storem

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This was the best vehicle purchasing experience I've ever had. I had some correspondence through e-mails with Dee Yeo. I told her what time I would be there. She had the vehicle detailed and ready to go before I completely committed to the purchase. Of course, the vehicle was in perfect shape for a great price, so I was happy to agree to buy. Everyone was friendly and helpful. In fact, Dee knew more about Fords than I do...which has never happened to me at a dealership before. I will be recommending Leif Johnson to EVERYONE!

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The Lief Johnson group were easy to deal with and the level of support for the Technology portion was a huge surprise. Wesley and Peter you both did a great job and made the process easy and enjoyable. Thanks.

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I was in the market for a Ford Edge since March 2013. Darren Nichols was very patient with me and kept in touch while I decided when I would be able to buy the Edge. I did find 2 of them online in the price range and year that I was looking for and could afford. I call him when I was ready to make sure he was going to be working on the day I was able to get there. I have to say that I was VERY pleased with the way the whole situation was handled. The whole procedure was done in a timely matter. I would say that 3 hours was very good from the time I got there, to the time I left. Would I recomend Leif Johnson Ford and Darren Nichols? YES I would.

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