My Review Of Leikin Motor Companies:
On Oct.22/2012 at around 3:30pm, I pulled my 2004 Volvo xc90 into the service dept.I walked up to the Service desk, where
Advisor David Leighty stood. He asked how could he help me.I said I needed 6 items repaired.David took my name and phone number and I came up on his terminal.I told him the sunroof is loose,rattles and leaks.I then told him that I had half a foot of water on the passenger floor,and under the pass seat.I told David that the Stereo Amp.is under that seat, and it will need to be replaced after they fix the sunroof.I told David to replace the Exhaust from the Cat.conv. on back.Now at #4) Order a Key and a remote.5)Replace the timing belt, water pump, thermostat and upper and lower radiator hoses. And finally I told David to fix the wiring for the Brake lights. I said I am in no hurry and as long as I have something to drive I'd be fine. David asked Cheryl if they had any cars, and she gave him keys to a 2008 Mazda.I said,why don't you put $4000 down so as your Tech is working on it,you've got money to work with. He then had me initial the loaner car agreement form, where he had put 0.00 charges and said if you're fixing all this, we should be able to take care of the loaner. I stood there for a few moments talking to Cheryl, who I have known for 15 years. David pulled the Mazda up, I got in and went on my way.I never saw ,or signed a repair order.A few weeks later, David called me, and proceeded to tell me what they found, and said we were at about $4400, with out the belt/pump service.He stated I needed $2000 for 2 modules to fix the stop lights.And loaner car charges.At that point I said STOP working on my xc90, and I now need a WRITTEN estimate, telling me EXACTLY what it would cost.I gave him my e-mail address. Two weeks later, I get a loose leaf notebook page with 5 items listed as Parts and Labor.Note:(I had 6 items).In the interim, I had Chemo, and had 4 strokes.I get Out of the Cleveland Clinic,get home and see he had picked up the loaner.I called David and he went dowm the list,and he said his Tech put the 2 modules in to fix the Brake lights, but it did not fix the lights, so his Tech checked further and found an open wire and now they work. He said he
will not charge me for fixing the open wire! I said what about the $2000 in modules? He said that I HAD TO PAY FOR THEM! David charged me $110 to tell me that the Amplifier got wet.I told him we already knew that, and I asked you to replace it. Silence...David had charged me $963 for the loaner car which the loaner agreement (a WRITTEN CONTRACT) stated it would cost $0.00. David charged me for 3 seperate charges for anti-freeze on the SAME JOB LINE! $26 x 3. The parts dept. software should have caught that, flashed a notice stating that the part already exists, and asked you if you wanted to change the quanity.3 gallons mixed with 3 gallons of water, equals 24 quarts.WOW! it only holds 10 quarts.And that one job was 20%
over the written estimate.
I made it very clear. Tell me what it needs, I'll fix whatever you tell me,and I told him DO NOT LIE TO ME!
I put the old $2000 modules back in and I reloaded the soft-ware.Brake lights work fine.We are now at over $8575.00, and my
xc90 is still broke. No one went over the 8 pages of invoices with me, I never signed a repair order.But you must know where the real problem is at.It is in the parts dept.,when a Tech orders an electrical part,they are NOT allowed to return it.That
puts the Tech, and the Advisor in a bad position. They are told to sell it anyway.
My name is Kevin J Kroupa.I am a Master Volvo, Acura and Mer-
cedes Technician.I am also a level L5 Instructor. I have written 3 books on Volvo repair. I am the founder of Karsinc.
Keep Auto Repair Service in check.I have worked with Leikin's
parts personal and at least 6 former Technicians, and when I asked each of the Techs why did you leave Leikin? The answer was always the same.They all wanted the customers to trust them and they didn't like being put in a position where they could not complain or suggest changes to regain that trust we so desprately need.
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Response From: Leikin Motor Companies
Added: 4/19/2013 11:29:39 AM
We are, of course, disappointed with the content of Mr. Kroupa’s complaint. When he brought the vehicle to us, we advised him that 6 inches of water in the car would have caused significant electrical problems and advised him NOT to have the work done. He insisted that we do the work and signed the repair orders authorizing the work to be done. We did not charge him for the use of the loaner vehicle as he claims. He also makes numerous other claims that have no merit. We have also attempted to reach him numerous times to discuss his issues to no avail. At Leikin Motor Companies, we treat our customers with courtesy and always provide excellent service and customer care.
Response From: KevTech
Added: 5/8/2013 12:05:17 PM
Well it ju7st goes to show you that Leikin and DAVID LEIGHTY along with MIKE BONITOTI do not care to resolve my concerns. I can't make it any easier than I have. I WAS OVER CHARGED! A knowledgable and competent service manager would have at least read over the 8 pages of invoices THEY GAVE ME! Page 1, job 2, 3 seperate charges for the SAME part number! Also that job was 20% over THEIR WRITTEN ESTIMATE! Page 2, job 5, $118.00 charge to rell me that the amp needs to be replaced. That is why the car was there, I TOLD DAVID that the amp got wet and to replace it on Oct. 22 when I dropped it off. Page 2, job3 and page 3, job 8 charged me $2200.00 for 2 control units that DID NOT FIX the lights( Leighty told me on a taped call that the units DID NOT FIX THE PROBLEM), but his ACE tech checked further and found the open wire as I told DAVID on Oct.22, and on TAPE LEIGHTY states they won't charge me to fix the open wire, but he DID CHARGE me $2200.00 for parts that did not fix my car. I put the 2 OLD control units back in, reloaded the software and have driven for three months, no problem. Leikin changed my contact phone number so Volvo would NOT call me to survey my visit. That is one way thieves try to keep thier bosses and Volvo from finding out they have an unhappy customer. Dummies, I called VOLVO and corrected the contact number and I was happy to take the time to answer their questions. If only Leikin cared AFTER the sale, they wouldn't have to work so hard to hide and deceive the facts from Ron Leikin. I will see them in Court soon enough, because the Ohio Attorney General has worked very hard to make the Revised code work for Dealers, but mainly for consumers who are having problems getting their cars serviced right, not being charged for parts and services they do not need, and to make repair shops follow the rules pertaining to WRITTEN ESTIMATES, the exact problems I am having with LEIKIN. And all of my problems are not with my xc90, but with the 8 pages of invoices they gave me, 20% OVER THE WRITTEN ESTIMATE, MULTIBLE same part charges over and over and over again, and the service writer DAVID LEIGHTY in his own words, " We put the parts in, and the lights still DO NOT WORK"!