Lenoir City Ford, Inc. - Service Center

Good dealing with Tyler on problem w/ 2023 Bronco. He went the extra mile in dealing with the warrenty and repair. Also thanks to Judy D. for help with Tire rebate on my Ford Escape. He went the extra mile in dealing with the warrenty and repair. Also thanks to Judy D. for help with Tire rebate on my Ford Escape. More

Lenoir City Ford service is exceptional. Tyler and Samantha provided excellent customer service and took the time to answer all my questions. I highly recommend them and will continue to dri Tyler and Samantha provided excellent customer service and took the time to answer all my questions. I highly recommend them and will continue to drive the extra distance to have my truck service needs met. More

Ms. Dunn was very professional and helpful during the repair of our Edge. She was an advocate for us and handled all the details with the warranty company. We could not have asked for a better experien repair of our Edge. She was an advocate for us and handled all the details with the warranty company. We could not have asked for a better experience! More

I’m glad ford has up to date equipment to solve these new problems that show up in the in the scanning &solve them fast problems that show up in the in the scanning &solve them fast More

Very professional and completed all work on time. Performed all my recalls in a timely manner. Performed all my recalls in a timely manner. More

Took my car in for a recall check. Tyler was my service adviser and was very helpful. Always get good service at Lenoir City Fird Tyler was my service adviser and was very helpful. Always get good service at Lenoir City Fird More

Appointment 930aw wasn’t Told anything about my car till I drove to dealership at 530 I drove to dealership at 530 More

The Service Department is professional and very thorough. They completed the service needed in a timely manner. The service manager communicated with me during the entire process. They are truly appreciated They completed the service needed in a timely manner. The service manager communicated with me during the entire process. They are truly appreciated and very well recommended. More

An item was taken from my vehicle while in the service dept last summer. I thought that they may possibly be concerned when I complained. Especially after just spending $15,000 in an engine replacement. B dept last summer. I thought that they may possibly be concerned when I complained. Especially after just spending $15,000 in an engine replacement. But I was told in a very rude manner it was my fault for leaving this item in my vehicle. Only two employees were in my vehicle and the manager general manager would not let me speak to either one. Ki will never return to this dealership. Not even an apology! More

I was not satisfied with the service I got at all I used to be, but they changed personnel. The service went down the tubes, unfortunately to be, but they changed personnel. The service went down the tubes, unfortunately More