Leo Kaytes Ford Inc. - Service Center

Extremely unprofessional service department. Horrible communication and was not able to tell me how much my repair was going to cost until 3 days of sitting at the dealership. Also was not told Horrible communication and was not able to tell me how much my repair was going to cost until 3 days of sitting at the dealership. Also was not told how long it would take them to repair my vehicle for transmission cooler lines. Everytime I called it was always a game of tag to try and reach my advisor. Worked as a technician (not a lube tech) at another dealership in the area so I have a pretty good understanding of how things should operate. While looking into a tsb I also replaced a part to try and remedy another issue I was having with the IWS system. Not having enough time to work on it myself and the assumption it was covered under warranty, I had Leo Kaytes look at it at the same time. Come to find out, was not covered under my lifetime powertrain warranty, and they tried to say the check valve I replaced was aftermarket....I bought it from THEIR parts department as a genuine motorcraft part specifically listed in the technical service bulletin. Happy to learn my warranty is 3rd party and I can now go to any licensed shop. Today they had the audacity to call me out of the blue (months later) and ask me if I needed to schedule any service for any of my vehicles". Avoid this clown show. More

Unauthorized use of my credit card After picking up my car, I had an issue with the bill that I thought was taken care of by Joe the service manager yet another manager Rick called me dispute. The balance car, I had an issue with the bill that I thought was taken care of by Joe the service manager yet another manager Rick called me dispute. The balance after lady had already corrected it and Joe it already corrected it or which I gave my credit card info to pay that bill then today without further conversation Leo Kates charge my card without my permission or authorization which I notified Ford Cares (which they don't care) amongst other issues mechanically, I'm still having problems with the service conducted and performed so my car isn't right even after the replacement. I also attempted to Leo, Kates, and I spoke with a lady named Kate However, no message delivered More

Best place for Service This is our first used car in over 30 years. We always lease. We purchased a 2008 Lincoln MKZ, for our 17 year old son at another dealership. This d This is our first used car in over 30 years. We always lease. We purchased a 2008 Lincoln MKZ, for our 17 year old son at another dealership. This dealership is much closer to home, decided or bring our car there. Had a few issues, USB, noise, and now problem with heat. MIKE at Service is top notch...all our issues were nothing and we just needed coolant for the heat. I can't thank him enough for complete honesty and satisfaction. THANK YOU MIKE!!! More

Looking for a used car.. Go somewhere else Purchased a used car they claimed was Ford Certified... license plate light not working..A/C not working.. Battery died..Outside source inspection sho Purchased a used car they claimed was Ford Certified... license plate light not working..A/C not working.. Battery died..Outside source inspection showed bent tie rod..They gave me a Car Fax which means nothing.. Outside source inspection showed car was involved in an accident.. Do yourself a favor, buying used go somewhere else..They do not even have the decency to return any calls left with Owner.. More

took my ford truck to have it serviced (Clutch replaced) and immediately driving it home, had a vibration that wasn't there prior to the service. when I called the service manager up about it he told me it and immediately driving it home, had a vibration that wasn't there prior to the service. when I called the service manager up about it he told me it was because of the age of the veh.. took the truck back and they replaced one of the rear u joints without informing me about it. took the truck home and still had vibration and then the service manager jeff tells me I need a new front driveshaft! one day I got underneath the veh. and found out that the bolts between the transfer case and the transmission wasn't completely tightened. when I informed the same service manager about this, he said that they could have vibrated loose. I told him that that isn't the case. I definately would not recommend this dealership's service dept. they don't seem to be too competent. More

My car was in the shop and I was walking around the new cars waiting. I told Chuck I was here for service and he answered my questions and never pushed me for a sale. I fell in love with the Focus and e cars waiting. I told Chuck I was here for service and he answered my questions and never pushed me for a sale. I fell in love with the Focus and ended up buying it that day, if he had pushed me, I doubt I would have bought the car. I told the service department I was getting a new carand they helped move my stuff from my old car to the Focus. It was just a really nice unexpected car buying experience. I was a little afraid of the birds they had in the showroom, but the cat made me feel right at home. More

1. I purchased a used truck for almost $30k, was told I would get a manual with it, never did, when i asked the front desk for it they where abrupt, saying I had to buy it. 2. I brought my veh in for trans would get a manual with it, never did, when i asked the front desk for it they where abrupt, saying I had to buy it. 2. I brought my veh in for trans work,sat for 9 days w/no work done,had to complain alot, Mike Padham just kept promising to work on it, and had an attitude about it too. I had to go over his head to Leo Jr. and he had it fixed. I also had a very deep gash in my seat (which was not there when I dropped it off) after picking it up... hmmm I wonder who was mad I went over his head? 3. Had to have a hinge fixed on door paid my invoice $100. and a few months later... broken. 4. my son made an appt to see a mustang with a salesman, my son traveled 45 miles to get there and he was stood up by the salesman and they didn't even have the car he had originally asked about. In fairness to Leo Kaytes, Leo Jr. did work to get my auto fixed, and John Hewitt, the service manager, was very polite to me and took time to show me the repairs on my car. But my feeling is that have "family" members work at your company can really be a deficit to the way you look to the public, and after all you can't fire them!!!! More

my experiences with Leo Kaytes Ford has always been a good one. I am posting this because even though they have been my dealership for a good many years, today they went over and above. We hit a tree s good one. I am posting this because even though they have been my dealership for a good many years, today they went over and above. We hit a tree stump with our Explorer and had to have to towed in. The enterprise office was closed and if we did not get out of there fast, we were going to miss the kids first soccer game. John gave me his keys to his car and just told me to return it at the end of the day, we made the game and my husband picked me up at Leo kaytes later that afternoon. I doubt we would get this kind of service from a big dealership. More

I just wanted to post something about my experience, it seems people only say things when they are not happy. I always have a great experience at Kaytes. They was my car after it is serviced, they have a seems people only say things when they are not happy. I always have a great experience at Kaytes. They was my car after it is serviced, they have a parrot in the showroom that my kids love and it is really friendly to hang out there and wait. We just bought a new Edge there because Leo lent me his when my car was being serviced and I loved it. We are now a 2 Ford Family. More

My experience at Leo kaytes Ford was very dissatisfactory. I had been leasing with the company for four years and then decided to purchase my 2003 Escape. When I purchased the vehicle and si dissatisfactory. I had been leasing with the company for four years and then decided to purchase my 2003 Escape. When I purchased the vehicle and signed the contract they called me back and said they made a mistake and needed to correct a few numbers, the price went up. I later learned that this same situation happened to a friend of mine, he was smart and walked out. I had auto start installed in the car and had to bring it back twice to get it fixed. After two years the air bag light remained 'on', they adjusted and it was okay for a while. It then came back after 38K miles and I was told it should be on when no one is sitting in the passenger seat. But for two years it didn't - this is normal? I spoke to the manager and he confirmed it was problem but would need to charge me the deductible, I had the extended warranty and only had 42K miles on the car. Searching the internet I found that the air bag is covered to 50K miles, I had to go through 3 people to explain their warranty; they fixed it for free. After only three years the paint starting peeling off the back of the trunk. They would not help me, they said it was not covered. A professional auto body shop verified that it was the primer and they have not seen that type of primer used in years. After repeated calls to Customer Service with this problem (nasty) they said they would call me back but never did. I spoke to Leo Kaytes and again I was promised a phone call - never received it. I would expect the primer on a vehicle to last more than three years. I paid for the repair myself. My car will NOT be serviced by Leo Kaytes ever again, not even oil changes. More