Lexus Of Lehigh Valley

I was contacted by the Diane from Lexus service center that my car needed the 20,000 mile service. We booked the service appointment for them to pick up my car at my home at 12:45 on Monday. I received an that my car needed the 20,000 mile service. We booked the service appointment for them to pick up my car at my home at 12:45 on Monday. I received an email on Sunday verifying the time and date of pickup. Monday comes at 1:05 no pickup. I call Lexus and speak with John and he says that he will forward this info to my service advisor Rich. NO ANSWER OR RESPONSE. I call back and leave a message for Rich. I finally receive a phone call around 3:45. He explains that my service call "fell through the cracks" and would I like to reschedule. NO I DO NOT! I have wasted my afternoon waiting. More

Called the dealer to schedule a test drive, but as yet there has been no response. there has been no response. More

Service Manager Ryan K is always extremely Professional and Kind. Their patience is exemplary. Coffee is good to.👍 and Kind. Their patience is exemplary. Coffee is good to.👍 More

Lou Ann was fantastic to work with. She provides high customer service and is focused on customer satisfaction. I would recommend Lou Ann to anyone looking to purchase a vehicle at Lexu She provides high customer service and is focused on customer satisfaction. I would recommend Lou Ann to anyone looking to purchase a vehicle at Lexus of Lehigh Valley. Thank you Lou Ann for a wonderful experience!! More

Would you believe a 5 star rating for a car dealership service department? We hit a pothole in I78 and had the sidewall of one tire destroyed. We pulled to the side of the road and used our Lexus Emergenc service department? We hit a pothole in I78 and had the sidewall of one tire destroyed. We pulled to the side of the road and used our Lexus Emergency button. The operator arranged for a flatbed to rescue us and it arrived within 40 minutes. Meanwhile we phoned Lexus of the Lehigh Valley. The service department was wonderful. We arranged a loaner car and they were waiting for us when we arrive just before they closed for the day. Very quickly we were on our way home (near Philadelphia). Our car was repaired mid-morning the next day and then they drove my car to our house to exchange for the loaner - at no cost! More

We had the best costumer experience of our lives from the Lehigh Valley team of Shannon, Tiffany and Conner. They went above and beyond to ensure we picked the perfect vehicle for our family needs. I look fo Lehigh Valley team of Shannon, Tiffany and Conner. They went above and beyond to ensure we picked the perfect vehicle for our family needs. I look forward to our next vehicle purchase and the awesome feeling of knowing we're valued customers. Thanks, Wes More

My wife and I purchased a 2025 LEXUS ES from Dmitri and it could have not have been easier. He answered all of our questions and made the purchase smooth and seamless. This circumvented the normal hassle it could have not have been easier. He answered all of our questions and made the purchase smooth and seamless. This circumvented the normal hassle of buying a new car. More

Rich George was very outstanding in regards to take care of key program.Andy Fistner Rich gets 5 STARS. of key program.Andy Fistner Rich gets 5 STARS. More

James provided the best car buying experience I have ever had. Very thorough, not pushy, and very knowledgeable. The whole process took a few hours and he took care of everything. had. Very thorough, not pushy, and very knowledgeable. The whole process took a few hours and he took care of everything. More

My wife and I worked with Dylan Reid to purchase our new car. Dylan helped us choose the car that best suited us. He was immensely helpful and skilled. Through him we were able easily to arrange financing f car. Dylan helped us choose the car that best suited us. He was immensely helpful and skilled. Through him we were able easily to arrange financing for the vehicle. In addition, I had questions about the operation of the car and called him several times. He was always very kind and prompt in answering us and in resolving our problems. His help has been essential to our experience in purchasing and in getting used to the car. I recommend the dealership very highly, and especially Dylan, who, I'm certain, makes an essential contribution to the efficiency of the dealership, and to the way in which it is seen. Spencer. More