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Lexus San Diego

San Diego, CA

4.9
1,334 Reviews
Call Dealership (844) 570-9796
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4970 Kearny Mesa Rd

San Diego, CA

92111

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1,334 Reviews of Lexus San Diego

June 16, 2022

The overall experience was excellent. Kept me informed about the progress of the repair, everyone was very courteous, and friendly. Once again. Kegan came through and made it simple. The More

by endotpa
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kegan! The best!, Sean Weaver
Report | Print
Jun 17, 2022 -

Lexus San Diego responded

We here at Lexus San Diego are pleased to read that you had such an excellent experience with our Service Team. Thank you very much for providing this honest review on DealerRater. We are always here and ready to help with any of your future vehicle needs.

June 14, 2022

Professional, knowledgeable, courteous, timely, friendly, helpful, thoughtful...the entire experience was professional. Have been servicing my LEXUS with you for over ten years. Keep up the good work! More

by chuckjpierce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Amenta, Sean Weaver
Report | Print
Jun 17, 2022 -

Lexus San Diego responded

We are pleased to continually provide professional, knowledgeable, courteous, timely and helpful interactions during your visits! We are thankful for great customers like you. We are looking forward to your next servicing visit with us here at Lexus San Diego.

June 13, 2022

There are never any apologies needed when I bring my ES300h to this dealership because the always get it right and care about what I need. More

by Scott Alevy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Jun 17, 2022 -

Lexus San Diego responded

Hi Scott: We are thrilled to learn that you always have a wonderful experience with our dealership. We are grateful to you for sharing this magnificent commentary of Lexus San Diego here on DealerRater. Please come again whenever needed.

Jun 17, 2022 -

Lexus San Diego responded

Hi Scott: We are thrilled to learn that you always have a wonderful experience with our dealership. We are grateful to you for sharing this magnificent commentary of Lexus San Diego here on DealerRater. Please come again whenever needed.

June 11, 2022

Quick, easy to find, friendly, awesome snacks, thorough service, clean, offered car to use instead of waiting More

by Flap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Report | Print
Jun 17, 2022 -

Lexus San Diego responded

We appreciate you taking the time to leave feedback regarding your recent visit. It sounds like you were welcomed and well taken care of by our Service Team. We hope to see you again here at Lexus San Diego.

Jun 17, 2022 -

Lexus San Diego responded

We appreciate you taking the time to leave feedback regarding your recent visit. It sounds like you were welcomed and well taken care of by our Service Team. We hope to see you again here at Lexus San Diego.

June 09, 2022

Very easy scheduling and checking in process My car was ready when promised and all was good More

by bkziering
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Evans
Report | Print
Jun 12, 2022 -

Lexus San Diego responded

We are happy to hear that we could provide you with the service you needed. Our Service Department here at Lexus San Diego truly appreciates your feedback and looks forward to serving you again.

Jun 15, 2022 -

Lexus San Diego responded

We are happy to hear that we could provide you with the service you needed. Our Service Department here at Lexus San Diego truly appreciates your feedback and looks forward to serving you again.

Jun 17, 2022 -

Lexus San Diego responded

We are happy to hear that we could provide you with the service you needed. Our Service Department here at Lexus San Diego truly appreciates your feedback and looks forward to serving you again.

June 08, 2022

Always a good experience at Lexus San Diego. They are true pros..I would highly recommend. More

by sdwards
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramon Quintero
Report | Print
Jun 10, 2022 -

Lexus San Diego responded

Hi there, we're glad you're happy with the way we do business here and that you are consistently impressed with our team during your visits. Please don't hesitate to reach out to us here at Lexus San Diego in the future if you need any further auto-related assistance.

Jun 13, 2022 -

Lexus San Diego responded

Hi there, we're glad you're happy with the way we do business here and that you are consistently impressed with our team during your visits. Please don't hesitate to reach out to us here at Lexus San Diego in the future if you need any further auto-related assistance.

Jun 13, 2022 -

Lexus San Diego responded

Hi there, we're glad you're happy with the way we do business here and that you are consistently impressed with our team during your visits. Please don't hesitate to reach out to us here at Lexus San Diego in the future if you need any further auto-related assistance.

Jun 17, 2022 -

Lexus San Diego responded

Hi there, we're glad you're happy with the way we do business here and that you are consistently impressed with our team during your visits. Please don't hesitate to reach out to us here at Lexus San Diego in the future if you need any further auto-related assistance.

June 08, 2022

Too busy, you have too many people waiting and waiting! Not your fault, need more dealers in SD! More

by Best car wash yet!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramon, Sean Weaver
Report | Print
Jun 11, 2022 -

Lexus San Diego responded

Hello, Thank you for your positive review and we take on board your feedback on your waiting time. At Lexus San Diego, we appreciate your business and look forward to working together in the future.

Jun 13, 2022 -

Lexus San Diego responded

Hello, Thank you for your positive review and we take on board your feedback on your waiting time. At Lexus San Diego, we appreciate your business and look forward to working together in the future.

Jun 17, 2022 -

Lexus San Diego responded

Hello, Thank you for your positive review and we take on board your feedback on your waiting time. At Lexus San Diego, we appreciate your business and look forward to working together in the future.

June 05, 2022

Great service! I would recommend this dealership to others. The people were very friendly and helpful More

by gbayson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lili
Report | Print
Jun 07, 2022 -

Lexus San Diego responded

Hi and thank you for the great review. Lexus San Diego is pleased to know that you had a friendly and helpful experience with our Team. We appreciate the recommendation and look forward to working with you again.

June 05, 2022

A less than satisfying experience and not what I expected from previous interactions. The car wasn’t ready, the air conditioner was broken, and it took two days to repair. More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Gurel, Andy Amenta, Danny Swaim
Report | Print
Jun 07, 2022 -

Lexus San Diego responded

Bob, It's always our goal to provide our customers with five-star service. We would appreciate a chance to learn more about your experience. Please reach out to me with your best method of contact. Thank you, Frank Pierce General Manager Lexus San Diego fpierce@penskeautomotive.com

Jun 07, 2022 -

Bob responded

I’d be happy to talk with you. You can call me tomorrow, Wed., after 10:00 am at 619. 501-1012 Bob

June 04, 2022

They are all very courteous, try to get customers in and out as quickly as possible, have very nice loaner cars and if you do get stuck sitting at the dealership - lots of good snacks and coffee drinks. More

by Gmfh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Report | Print
Jun 05, 2022 -

Lexus San Diego responded

Hello! In order to deliver the best experience possible, we try to set high expectations for ourselves here at Lexus San Diego. We're delighted to learn our team was courteous during your service visit and we're glad to receive your positive review. Our Service Department is available should you require any extra help in the future. Safe driving.

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