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Lexus of Ann Arbor

Ann Arbor, MI

Overview
Reviews
Vehicles
4.6
287 Reviews
Lexus of Ann Arbor has grown by leaps and bounds with a current staff of over 45 fulltime employees. We continue to grow and improve the way in which vehicles are bought and serviced in the future. With a state of the art service area and half a dozen State Licensed and Lexus Master Technicians that have undergone numerous hours of specialty courses and training to give them that extra special edge. Lexus of Ann Arbor is Passionately committed to serving and satisfying you by giving a great selection, great pricing and absolutely great customer service here in the state of Michigan. We invite you to stop by our Dealership and experience this exceptional service firsthand.
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590 Auto Mall Dr

Ann Arbor, MI

48103

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Showing 287 reviews

April 06, 2026

’ve worked with Amanda multiple times for maintenance on my Lexus, and each experience has been excellent. She consistently demonstrates professionalism, deep knowledge, and transparency in her work. What More

by nel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
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Apr 07, 2026 -

Lexus of Ann Arbor responded

It's awesome to hear that Amanda has consistently provided you with honest, professional service at Lexus of Ann Arbor. We are grateful for your support and look forward to your next visit!

April 04, 2026

You folks have a wonderful employee in Alex. From moment one I felt like I was talking to a trusted friend. While he wrote me up we discuss all things lexus. He is very knowledgeable. Please see More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Aitchison
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Apr 06, 2026 -

Lexus of Ann Arbor responded

Thank you for sharing your great experience with Alex! We’ll make sure to pass along your kind words and can’t wait to share them directly with Alex. See you next time at Lexus of Ann Arbor!

April 02, 2026

Chris our salesman was extremely knowledgeable and helpful. Eric the sales manager was extremely helpful throughout the process. We traveled from another state and purchased our Lexus of Ann Arbor. We More

by Kevin from Virginia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris our salesman and Eric the sales manager in addition to the business office.
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Apr 02, 2026 -

Lexus of Ann Arbor responded

Thank you for making the trip to see us, Kevin! We love to hear Chris and Eric made the process smooth and enjoyable. See you next time at Lexus of Ann Arbor!

March 21, 2026

After just moving here, both of my service experiences for my Lexus have been below par. More

by Jason Locke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex
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Mar 23, 2026 -

Lexus of Ann Arbor responded

Jason - Reviews are very important to our business. We use them to learn from our mistakes and improve the experience for the next guest. If you're willing, I'd love to hear more about what happened during your visit. Please consider reaching out. Thank you, Cindy Lentz - Fixed Operations Director - clentz@germain.com

February 23, 2026

Amanda was super helpful and kept in touch during the warranty process for my battery issue. Newer cars tend to have more interconnected systems so low voltage triggered many faults and even a CEL. I was More

by WIll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
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Feb 24, 2026 -

Lexus of Ann Arbor responded

WIll, we are so happy that Amanda provided such timely assistance! Thank you for putting your trust in the Lexus of Ann Arbor team. Safe travels ahead!

February 17, 2026

Alex, Amanda & service crew do great work, professional and thorough. I highly recommend this team! More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex and Amanda team leaders
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Feb 17, 2026 -

Lexus of Ann Arbor responded

Thank you for reviewing Lexus of Ann Arbor! It was so kind of you to share your experience, John. We are elated to read that Alex, Amanda, and our crew exceeded your expectations.

January 30, 2026

Thadeus was wonderful, polite and competent and knowledgeable. Service was very good in quality and thoroughness. Thanks. More

by dgtindia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
THADEUS
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Feb 02, 2026 -

Lexus of Ann Arbor responded

Thank you for your feedback! We're glad Thadeus provided knowledgeable and polite service. We appreciate your business and look forward to serving you again at Lexus of Ann Arbor.

January 23, 2026

I have purchased three cars from this dealer and find them to be fair in dealing with customers. This is the reason I have returned each time. There are dealerships closer to my home, but the professiona More

by jbush13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Codrington and Thaddeus
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Jan 23, 2026 -

Lexus of Ann Arbor responded

Thank you for your continued trust and loyalty towards Lexus of Ann Arbor. Our team looks forward to helping you in the future. Enjoy the ride!

January 22, 2026

Very nice place, Dimitri was very professional and tried his best to make me happy with purchasing my car. More

by anna_torman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dimitri Epshtein and a technician
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Jan 22, 2026 -

Lexus of Ann Arbor responded

Anna, we're happy to hear Dimitri provided such professional assistance! Thank you for choosing Lexus of Ann Arbor and for sharing your feedback. We wish you many happy miles ahead!

January 17, 2026

Had an excellent experience. Thadeus was clear and efficient and kept us informed of the status. More

by Excellent maintenance checkup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thadeus
Report | Print
Jan 19, 2026 -

Lexus of Ann Arbor responded

Thank you so much! We appreciate your business here at Lexus of Ann Arbor. It's awesome to hear you were in great hands with Thadeus!

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