Lexus of Bellevue

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Lexus of Bellevue:
Lexus of Bellevue has provided the highest level of service of any dealership that I've dealt with in the past. From the moment you drop your car off to the time you pick it up, you feel like a valued customer. EVERYONE in the service department acknowledges you and makes you feel important. Doors are opened, a variety of free refreshments are offered, daily newspapers are provided, and a pleasant waiting room with big screen televisions is available if you want to wait for your service. All repairs/service are explained in plain English by the service advisors, who are very knowledgable. When they say your car will be ready in 1.5 hours, it is ready. I've owned several BMWs in the past. One of the reasons I switched to Lexus was I couldn't stand the BMW dealerships in my area. For some reason, I always felt like I was being overcharged and taken advantage of. I just purchased a new MB, so it'll be interesting to see how their service department stacks up. All of my friends/relatives who have a Lexus have had similar experiences with their dealerships, so I'm guessing that this high level of service is ingrained in the Lexus culture. Although I'm not keen on the styling for all of their cars, the service and reliability are enough to make me want to purchase another Lexus. After all, who needs another hassle in our hectic lives?

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