Lexus of Dayton

Best Experience Ever with a Car Dealership I can honestly say that our experience at Lexus of Dayton was a very positive one. Our Sales Consultant, Michael W., was awesome. He was easy to wor I can honestly say that our experience at Lexus of Dayton was a very positive one. Our Sales Consultant, Michael W., was awesome. He was easy to work with and we feel he went above and beyond with making sure the vehicle we purchased was exactly what we wanted. He made sure that the repairs that needed to be completed were and he also made sure that the vehicle was clean, actually the vehicle was spotless. When we are in the market for another vehicle we will most certainly contact Michael W. and Lexus of Dayton. More

Always a good experience at Lexus of Dayton Polite and respectful employees who obviously want their customers to have a positive experience. Also enjoy having a clean car returned to me. Recent Polite and respectful employees who obviously want their customers to have a positive experience. Also enjoy having a clean car returned to me. Recently I was having an issue uploading edestinations during the Lexus website update. I called Colin with a question and he returned my call promptly and gave me the assistance I needed. More

Great service Steve always goes above and beyond to make sure I'm taken care of quickly and inform me of anything I need to know to keep my car running safely. Steve always goes above and beyond to make sure I'm taken care of quickly and inform me of anything I need to know to keep my car running safely. More

Disappointment from long term client. I have purchased 2 cars from this dealership beginning in 2000 (a 2001 GS and a 2010 IS250). I used to believe the service center to be outstanding. I have purchased 2 cars from this dealership beginning in 2000 (a 2001 GS and a 2010 IS250). I used to believe the service center to be outstanding. However, they have grown increasingly expensive and more over the service has seriously declined. I have have recently discovered identical cracks in both forks of the exhaust "H" pipe. An independent garage noted that cars normally come equipped with flex pipes to reduce tensions on these exhaust pipes and avoid exactly the cracks I've experienced. The warranty that should cover this repair is 8 year 85000 miles. My car is 5 years and 85500 miles. Barely over. Further, it should be safe to assume that the problem did not occur only within the last 500 miles given the extent of the damage to both pipes. I was asked to bring the car in, they would take picture and escalate to corporate. I was told I would know a few days later. After that, I received one response to my request for a status a week later, and then they stopped returning calls (two more voice mails went unanswered). Finally, after a 3rd call, I was told that their offer was to split the repair of $2200 50/50. I'm sorry, but $1100 for a manufacture design defect barely 500 miles beyond the warranty is not what I would have expected from Lexus. Further, I would have hoped the dealership itself would have had more support for a repeat customer. While I do regret to say this, I will not be purchasing from Lexus or this dealership in the future and will share my experience with those who may be considering. More

Lease Beware- the terms in the final lease contract could be different from what you are quoted verbally. They are friendly and make you feel comfortable. Beware- the terms in the final lease contract could be different from what you are quoted verbally. They are friendly and make you feel comfortable. More

Exceptional Customer Service!! I am struggling to find all the superlatives to capture the essence of my complete satisfaction with the recent experience I had, all done via the int I am struggling to find all the superlatives to capture the essence of my complete satisfaction with the recent experience I had, all done via the internet, in purchasing my recent Lexus. And I did not even purchase it from Lexus of Dayton. I reached out to their Internet Sales Manager to let them know I was in the market and looking around to replace my current 1994 Lexus LS400 with a newer LS460 and perhaps they could help in my search. Matt Karns just went way beyond anything I had experienced to date with any other dealer I had been inquiring about with regard to my quest. He responded promptly. He succinctly answered my questions. He provided me even more information as he began to anticipate my next questions which then allowed me to become very knowledgeable, very quickly with what I needed to know to compare the various cars I was looking at. I own a business and I pride myself on thinking we give great customer service. It takes a lot of effort to do it but in the end is so rewarding because it does stand out amongst the herd who is still struggling to know how to deliver superior customer service. Matt did. Lexus of Dayton always has. I did not end up purchasing a car from Lexus of Dayton. But I found what I wanted in another state and Matt helped me to get it to Ohio, to Lexus of Dayton for inspection and extended warranty, all as though he had sold me the car himself. I am and will continue to be a Lexus owner because of everything I have experienced to such a high level of complete satisfaction through efforts like what Matt Karns did for me on this car search. I highly recommend Lexus of Dayton and Matt Karns. More

Customer-Oriented Dealership I found the exact used Lexus RX 350 my wife wanted at Lexus of Dayton, Pre-Owned Center. However, living in Indianapolis, Indiana, I was rather dread I found the exact used Lexus RX 350 my wife wanted at Lexus of Dayton, Pre-Owned Center. However, living in Indianapolis, Indiana, I was rather dreading driving over two hours to Dayton to negotiate a car deal. After a couple of responsive interactions with Matt, the Internet Sales Manager, I decided to make the trip. Matt put the car I wanted on hold once I started on my trip to ensure that it was not sold out from under me. Matt met me as soon as I arrived at the dealership and set me up with Mike, who worked with me during the sales process (test drive, answering questions, negotiating pricing on the purchase and my trade-in). The sales process was friendly, efficient and fair. I worked with Paul, the Financial Services Manager, to set-up financing and again found the process to be friendly, efficient and fair. Finally, Amelia gave me a hands-on education on the features of the car. She was totally knowledgeable about every little detail feature, which was extensive considering that this particular car was very well equipped with options including a navigation system. Amelia even helped me with a couple of hints in using my iPhone. She was amazing! Overall, this was a very customer-friendly experience and I would not hesitate to work with this dealership again. More

First Class Service! I had the most fantastic time buying my new (to me) Lexus CT200h hybrid vehicle from Lexus of Dayton. I submitted a request about the vehicle over the I had the most fantastic time buying my new (to me) Lexus CT200h hybrid vehicle from Lexus of Dayton. I submitted a request about the vehicle over the internet and got a prompt reply. It was followed up by a phone call to set an appointment to come in and see the car. When I arrived at the dealership, I was greeted by the gentleman who I had already spoken with and then immediately introduced to my salesman. This was a NO PRESSURE sale. I went in knowing what I wanted and Jamie worked with me and even just simply asked, "what will it take to get your business today?". After having a drink and catching up on my People Magazine gossip, my paperwork was completed, title changed over and car washed and ready for me to take it home. I would ONLY recommend Lexus of Dayton to others interested in purchasing a luxury vehicle. More

2008 Certified Lexus ES 350 First time owning a Lexus or a preowned vehicle. From the start I found the level of service to be excellent. The folks at Lexus was able to find a ca First time owning a Lexus or a preowned vehicle. From the start I found the level of service to be excellent. The folks at Lexus was able to find a car that suited my needs. I found each visit to the dealer to be a pleasure without any high pressure tactics. They even let me take one car to my wife to see, even though I live in Cincinnati. When I actually decided on a car and picked it up, I received the most thorough orientation about the car from one of the salespeople. The car itself was emaculate , conditioned and ready to drive. I look forward to many years of driving this beauty. More

Following is a very mixed review about my experience Following is a very mixed review about my experience leasing a new vehicle from Lexus of Dayton. We have a home in a neighboring state so we decided Following is a very mixed review about my experience leasing a new vehicle from Lexus of Dayton. We have a home in a neighboring state so we decided to lease the auto in Dayton and license it in the other state. Our initial contact with Internet Sales was very professional and enjoyable. He set us up with Janet (Sales Consultant). The time with Janet was what we would expect from Lexus – professional and knowledgeable. Our experience with Amelia (Product delivery) was equally professional. What happened between our meetings with Janet and Amelia, however, is where the dealer failed, and failed miserably. That is when we were assigned to meet with the ‘finance’ person. During our meeting with Janet, she shared that she was not familiar with out-of-state taxes, and we negotiated an initial pre-tax lease. She said that Finance would work out the tax details. That was fine with us. Not once during the 30 minute conversation with Finance did she mention our monthly payment, including tax. We went over details of original cost, discounts, etc., all related to the total cost, but nothing was ever said about how this would translate to a monthly cost. She even became somewhat obsessed about a $16 tax. Not per month. But total. Three times she said she wasn’t sure if $16 was correct. We were caught up in those details and did not ask the question of the ‘monthly bottom line’, but wouldn’t you think that when the finance person is covering a monthly lease contract with the client, she would mention the monthly payment? Finance certainly didn’t think so. (And interestingly, the very first piece of paper she asked us to sign was a form saying she had gone over everything. I recall thinking it was odd to sign this as we had not covered 90% of the information on the form, but that is my fault.) We were well aware that the initial lease number did NOT include tax, but the final monthly price was 50% higher than what we negotiated. While I understand that the majority of the increase is tax related, I should have been informed on the spot of the cost. That way I would not have had such a shock, and had such a bad taste in my mouth, that evening while looking over the paperwork -- I thought the Dealer had made an enormous mistake. The extra monthly amount was made up of two parts. First, there was an error on the part of the General Manager – which accounts for about a third of the extra monthly lease payment. He admitted that instead of using the down payment I offered, he used $2,400 less. As there were other incentives, I did not catch this. Of course, if Finance had simply reviewed the monthly payment with us (even one time) it would have been caught and corrected on the spot. The GM offered to send me about 40% of his error. The second item were the taxes. Now I realize the dealer does not control the taxes. But they should be able to calculate them. And again, if the finance manager had shared the monthly amount, this all would have been worked out at the dealership. GM told me that they had contacted a dealer near my home to make sure the taxes were correct and that is what was used in our lease. . After driving the vehicle back home, I went to properly license it. At the DMV they informed me that Lexus of Dayton charged me 9.5% tax when in actuality, my state charges Use Tax of only 7.25%. This is an overpayment of taxes of nearly $900 in taxes. Again I had to call GM and complain and Lexus of Dayton then sent me a check for the full tax payment and then I simply paid the correct amount to my state. The DMV is often the butt of jokes but in this case they surely understood taxes better than the dealership. I question if Dayton really did consult a local dealer. If they did, how was the tax rate incorrect? As they say, “There are few guarantees in life” but I can guarantee you this…. we will NEVER, EVER again set foot in the Lexus of Dayton showroom. Sales and Delivery … 5 Start Finance and back office … 0 Stars More