Lexus of Freeport

Terrible service. Extremely long wait. Lack of communication between employees. The only benefit is a comfortable waiting room. I would not recommend for future business. communication between employees. The only benefit is a comfortable waiting room. I would not recommend for future business. More

I have just leased a 2011 Lexus RX350. I dealt with Vivian Midgely. It was an absolute pleasure to work with him. He was very informative, and worked with me within my price range. I am officially a Vivian Midgely. It was an absolute pleasure to work with him. He was very informative, and worked with me within my price range. I am officially a "lifer" with Lexus of RVC and will continue to do business with them. More

DO YOURSELF A FAVOR. DO NOT BUY FROM THIS DEALERSHIP. DO YOURSELF A FAVOR. DO NOT BUY FROM THIS DEALERSHIP. SALES MANAGER "HOWARD" IS EQUALLY AWEFULL. SALES MANAGER IS EVEN WORSE. SO IS SALES REP. AKUA DO YOURSELF A FAVOR. DO NOT BUY FROM THIS DEALERSHIP. SALES MANAGER "HOWARD" IS EQUALLY AWEFULL. SALES MANAGER IS EVEN WORSE. SO IS SALES REP. AKUA LAMB THEY TAKE YOUR MONEY IN A VERY FRIENDLY MANNER, AND WHEN U REQUEST A REFUND, THE ENTIRE DEALERSHIP TURNS HOSTILE TOWARDS YOU. NOT TO MENTION THE RUN AROUND THEY GIVE U TO GET UR MONEY BACK. DONT BUY FROM THEM. BUY FROM SOME OTHER LEXUS DEALER. More

The Technician has no knowledge and can't find out the problem, wants to charge me for labor when my car still under factory warranty. I ask him how much will cost me to find out the issue, he told me it problem, wants to charge me for labor when my car still under factory warranty. I ask him how much will cost me to find out the issue, he told me it can be range from $200-$2000 What a joke. I won't ever to Lexus of Rockville Centre again. Leuxs of Rockville makes Lexus look bad. Please hire some experience technican instead of people just guessing and without experience and ripping consumer off. Thanks More

I went in for basic service. While waiting I went to look at the newer models. I met with Dawn Stripp who showed me the updated differences between my RX 2007 and a 2011. I also spoke with the sales manager at the newer models. I met with Dawn Stripp who showed me the updated differences between my RX 2007 and a 2011. I also spoke with the sales manager Edward Moore. There service to me was a blessing so I started to look into the price of a new car. I then met with Howard Kornblatt who does the financing and extras. This is an exceptional man to work with. He helped me in every way possible to achieve the price I was looking for so that the car was affordable. Everyone that I worked with showed me that this is the place I should be buying and servicing my car at. During delivery I was explained at length about my car. I left feeling knowledgeable about my car. (and due to all the extras that's pretty good in my book) I'm at this time a extremely happy owner of a RX 2011 Hybrid. I felt the experience was well worth taking the time to compliment. Thank You More

Went to Rockville Centre after visiting to other dealerships in Queens. I met Stephen Torrens. His straight forward approach is what made my wife and i feel comfortable enough to spend our hard ea dealerships in Queens. I met Stephen Torrens. His straight forward approach is what made my wife and i feel comfortable enough to spend our hard earned money with them. Great people! Thanks Stephen and Lexus of Rockville Centre for making the experience painless. Keep up the good work. More

While this review is not a real reflection on Mr. Sirignano, as it is on the dealership/service center, I would never refer anyone to this shop. I walked in with a problem with my trunk and left wit Sirignano, as it is on the dealership/service center, I would never refer anyone to this shop. I walked in with a problem with my trunk and left with it unresolved. Instead, I was pitched new brakes for more than double what I pay a typical luxury car mechanic. Tonight - I had to fight with my RX trunk to open. For a few seconds, I thought I was going to lose my fingers. They need a lawsuit to understand the depth of my issue. I bought this brand new vehicle one year before the model year in cash. Wouldn't you know because I am a woman, the salesperson called me 3 days later to say there was a mistake in my paperwork and I owe them $950+. I had to get a male family member to speak THEIR mistake out. Clearly, they thought after I was long gone and contract signed and paid, they thought they could instill fear in me with a ficticious balance. Now, a 2009 vehicle, I own an SUV that has a falling trunk when the temperature drops. I don't know what it take for them to understand there is an issue this time around. They think a female client is their best. They focused my service request around new brakes needed instead of a FALLING trunk. Shame on them. I would never recommend them to anyone. I heard about their reputation before I bought my car from them. I gave them the benefit of the doubt. Now, I am using all ten fingers, while I have them, to open my trunk during a New York winter. Shame on them. More

This was the best experience I have had when buying a new car. Akua, and the rest of the staff were so friendly, nice and helpful, and they continue to be so even after I purchased the car. I can't say enou car. Akua, and the rest of the staff were so friendly, nice and helpful, and they continue to be so even after I purchased the car. I can't say enough great things about my new car and my entire experience with this dealership. Just the best! More

My experience was outstanding. I went in for a major service and was provided a new Lexus loaner car. The people were friendly and the service was reasonable. I drop off the loaner and picked up my car service and was provided a new Lexus loaner car. The people were friendly and the service was reasonable. I drop off the loaner and picked up my car which was perfectly cleaned. My whole time at the dealership was less then 20 minutes. Good job Juan. More

Walked into the dealership for a 2011 IS. Had an appointment with Leo but he was with another customer so I had to wait about 30-40 minutes. I let that slide but that should have been the first indi appointment with Leo but he was with another customer so I had to wait about 30-40 minutes. I let that slide but that should have been the first indication not to buy from them. I would up signing for a car that was due in a couple of days. It was in port in NJ, just came off a ship. A week went by and never heard from Leo. I emailed and he said it was stuck in port due to all the snow we got. Another week went by and the car still wasn't in. Finally got an email saying the car would be in on a Sunday and the deal has to be done by Tuesday (last day of January) due to promotions etc. I told him I couldn't do that as my schedule conflicted he then told me the numbers would no longer be valid. So I pretty much told him to cancel the deal. It wasn't my fault the car sat in port for close to 3 weeks. He never returned calls or emails so I went in there and spoke to the manager Ed who was very nice and told me he would honor numbers and even throw in some extras but at that point I was so annoyed I didn't want to buy from them. Ed said think about it and call me tomorrow which I did and told him to refund my deposit. During that time when I first left my deposit my checking account had fraudulent activity and the account was closed. I put the deposit down on my debit card. They then told me they had to refund the card and I explained my situation. All in all they ignored calls and emails to get my money back so I disputed the charge with the bank. Funny thing is the bank called them to tell them what happened with my checking account and they told my bank that all I had to do was come in with the card and they would refund me. How are you going to refund a closed debit card? It wouldn't go thru. I got my deposit back but will never go there again, nor recommend it. Oh and they also own Lexus Of massapequa. More