Lexus of Freeport

Recently, I visited this dealership with my family. I was looking to purchase a new Lexus ES 350. I met with Mr. Leo Keong who was the salesperson assigned to us. The whole experience was hopeless. 1. We looking to purchase a new Lexus ES 350. I met with Mr. Leo Keong who was the salesperson assigned to us. The whole experience was hopeless. 1. We had to wait 45-50 minutes to get a test car to drive. Meanwhile, he took all our personal information beforehand and generally ignored us and was busy preening his non-existent hair, or adjusting his suit and in general fussing over the way he looked for the whole time. 2. I liked the car, so I couldn't care less about 1. But then, he wouldn't negotiate the price of the car!!! By even $ 200-300!!! He brought the price down by $50, when we insisted that Raylle Lexus and even Ray Catena Lexus had offered us a better price! I told him that he could keep the 50 dollars and buy lunch at the TGI Friday right behind the dealership. 3. In spite of this, I aggreed to buy the car, b/c I fell in love the car. But the straw that broke the camel's back was when he made me fill out a form for my credit check, and later came abck and told me that my credit wasn't good enough! When I asked him to tell me what the credit score was, he totally BSed me about how he was not authorized to tell me my score!!! Then, on my aggressive insistence he told me the score, but wouldn't destroy my personal information. 4. Finally, totally fed up with the fact that he was offering me an overpriced ticket on the car, I told him to throw in som minor feature like a partial wood trim. he flat out refused. 5. Through the entire time, he went on repeatedly looking at his watch! EXCUSE ME, AREN'T YOU GETTING PAID ONE WAY OR THE OTHER...? 6. Absolutely hopeless! And he boasted that he has 8 years of sales experience! SHAME ON THIS DEALERSHIP! THEY DO NOT DESERVE THE LEXUS NAME! If they could not manage to sell to me, when I absolutely desired to buy a car, I wonder what they do to people who are undecided! More

The sales person sold us a car, which was advertised with two keys. When we got the car, he denied there ever was a second key, even though the advertisement specifically said there was a second key. When co two keys. When we got the car, he denied there ever was a second key, even though the advertisement specifically said there was a second key. When confronted with the ad, he said he specifically knew there was not a seoond key for the car. After getting a second, spare key made, my son found the other key in the glove compartment. I really wish the sales person had been straightforward with us, as it totally destroyed my faith in this dealership. I would not do business with them again. I hope the car is alright, and I hope other Lexus dealerships are not as dishonest. More

I had been searching for a Lexus for about a month. I visited 2 other dealerships (Rallye Lexus and Smithtown Lexus) before a friend recommended me to Sheila Mancuso at Rockville Center. Sheila was upfr visited 2 other dealerships (Rallye Lexus and Smithtown Lexus) before a friend recommended me to Sheila Mancuso at Rockville Center. Sheila was upfront with me about the all the costs assosciated with leasing as far as bank fees and documentation fees and beat the price I was given by the other dealers by over $30 a month. When I arrived at Rockville Center to pick up my car it was ready to go - Sheila was actually wiping down the car herself when I arrived. The paperwork took about 25 minutes and I was driving my new car home in an hour!! Yeah!!! I leased the 2008 IS 250 All Wheel Drive with Navigation!!! It's Silver with Black interior and it's hot! The manager even came out to thank me again for the purchase. Thanks to Sheila and Lexus of Rockville Center for making this purchase seemless! You guys are awesome! Kevin Donnelly More

I came across this Toyota Corolla with VIN# 2T1BR32E03C011437 & Stock# U2867T. The price they have displayed is $8400 with $200 off if the test drive is setup through internet. Here is the link 2T1BR32E03C011437 & Stock# U2867T. The price they have displayed is $8400 with $200 off if the test drive is setup through internet. Here is the link(http://www.cars.com/go/search/detail.jsp;jsessionid=AHZ2TBZOAZ4GZLAYIEQU2VI;?tracktype=usedcc&searchType=24&pageNumber=0&numResultsPerPage=50&largeNumResultsPerPage=0&sortorder=descending&sortfield=PRICE+descending&certifiedOnly=false&criteria=K-%7CE-ALL%7CM-_18-47_%7CG-50000%7CB-9000%7CH-%7CD-_214-426_%7CN-N%7CR-50%7CI-1%7CP-PRICE+descending%7CQ-descending%7CS-_4_%7CY-_2004-2003-2002-2001_%7CX-popular%7CZ-11747&aff=newsday&paId=244518052&recnum=7&leadExists=true). When I called their number (888-283-8981) to inquire, they said it is $12000 per their database. When I said, I saw it for $8400 on internet, they said it alright, I will get it for that price. Then Barbara & I agreed for an appointment for 10/06 at noon. I said thanks to Barbara and kept the phone down. Within 5 min, Barbara called me back saying that the car is gone which I cannot believe as she earlier told me (nefore confirming the price) that she is responsible to show me the car. This means she knows the availability of the car. This is not my first experience with the car dealers but second. I see the asking price something that is attractive, but then I after I setup an appointment, they will say its gone. More

After extensive research and going to many of the Lexus dealers on Long Island. I was told the price I received from Richard would never happen. Well today I picked up my car. It is everything I expected a dealers on Long Island. I was told the price I received from Richard would never happen. Well today I picked up my car. It is everything I expected and more. Richard spent a great deal of time with me and handled the transaction from the moment I walked into the showroom as a true professional. He was not high pressure nor did he ever at anytime try to upsell me. In fact as a sale professional myself he treated me as I always treat my clients. It was the most pleasurable experience I have ever had at an auto dealership. More

I always ask for John when my car is in for service. I make sure I don't get Nicole. I've never waited for more than an hour or else they will give a loaner car. In addition, the car always comes back c make sure I don't get Nicole. I've never waited for more than an hour or else they will give a loaner car. In addition, the car always comes back clean and vacuumed. I honestly can't complain about the service, I've only had good experiences with them. More