Back

Lexus of Knoxville

Knoxville, TN

not yet
rated
1,008 Reviews

10315 Parkside Dr

Knoxville, TN

37922

Directions

By Type

Showing 1,008 reviews

January 28, 2021

Bought a Preowned 2009 LX570 w 147,000mi. Had to replace radiator 45 days later. Was not offered any help w parts and labor on repair. Discovered later that valet key fob and key did not go to this vehicle. More

by gr8ftblr
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Grassel
January 27, 2021

Great service. Exactly what you have come to expect from a Lexus dealer. The loaner car as ready hen we dropped the car off. Service was explained. Car was immaculate when returned. More

by Michael H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shiloh Randolph
Jan 29, 2021 -

Lexus of Knoxville responded

Hi Michael, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 27, 2021

Bought my first Lexus from Lexus of Knoxville. We are very impressed with the sales team as well as the service department. Will for sure refer my friends. More

by starrj1010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard White, Logan Waggoner, Brice Reynolds, Daniel Carr, Catherine Vandergriff, Nordehl Unbehaun, Hunter Knight, Andrew Grassell, Phil Johnson, Dallas Hoard
Jan 29, 2021 -

Lexus of Knoxville responded

Hi, we're glad to hear our staff took such great care of you! Here at Lexus of Knoxville, we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road! Thank you for your valuable feedback. Our team is available should you require any extra help. Take care!

January 27, 2021

Brice Reynolds was wonderful to work with, he has followed up with us on a regular basis to see how we are enjoying our Lexus. More

by Drmajors
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brice Reynolds, Nordehl Unbehaun, Kevin Page
Jan 29, 2021 -

Lexus of Knoxville responded

Hi, thank you so much for your feedback about Lexus of Knoxville! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again in the future. Best wishes, Lexus of Knoxville.

January 26, 2021

Colton was inordinately helpful in helping us old folks understand and navigate Apple Car Play and many other features of our new car. Beginning with whoever answers the phone to the end result, we have ne More

by Pleased Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colton, Shiloh Randolph
Jan 27, 2021 -

Lexus of Knoxville responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Knoxville. We are always more than happy to assist you if anything else comes up. Take care!

January 26, 2021

Great service department. Kevin Page always takes care of our needs. Really nice to leave with a clean car both on the inside and out! Appreciate that we get a loaner car each time. More

by dotlasley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Page
Jan 27, 2021 -

Lexus of Knoxville responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

January 25, 2021

Received the service I expected and it actually exceeded my expectations‼️I liked how I was treated and felt that from the start to completion of servicing my vehicle it was a professional process‼️ More

by hank409
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shiloh Randolph
Jan 26, 2021 -

Lexus of Knoxville responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 25, 2021

The service department at Lexus of Knoxville is the best I have ever dealt with. Also, Shiloh is simply the best service advisor ever. I will always be a Lexus customer because of their service department. More

by Dholloway
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shiloh Randolph
Jan 26, 2021 -

Lexus of Knoxville responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

January 25, 2021

I would promote Kevin Page at the earliest opportunity to management. He has the product knowledge and personality required of the Lexus brand in order to excel. More

by jdee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Page
Jan 26, 2021 -

Lexus of Knoxville responded

Hi, thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.

January 25, 2021

Not only is this dealership extremely comfortable, efficient, and pleasant, but Kevin and Jamison were exceptionally helpful during a recent visit. I'm very appreciative of their advice and assistance More

by Toobusyvol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamison Stroupe, Kevin Page
Jan 26, 2021 -

Lexus of Knoxville responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.