Lexus of Knoxville

Lexus of Knoxville
10315 Parkside Dr
Knoxville, Tennessee 37922
(865) 218-1500

Manufacturer: Lexus

Most Reviewed Employees
Howard White Howard White
Sales Consultant
Gary Hughes Gary Hughes
General Sales Manager
Eric Vess Eric Vess
Service Consultant
Emily Perry Emily Perry
Social Media Director
Doug Oliver Doug Oliver
Sales Manager
Dennis Myers Dennis Myers
Shop Foreman
Donnie Lamb Donnie Lamb
Service Consultant
Daniel Flores Daniel Flores
Sales Consultant
Cliff Cunningham Cliff Cunningham
Finance Director
Cody Borden Cody Borden
Sales Consultant
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Dealership Amenities
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Twenty-Four Month Rating: 1.0/5
2 Reviews
Lexus of Knoxville

Overall Score: 1 Star Rating1.0



About Lexus of Knoxville
Certified: Lexus of Knoxville
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Lexus of Knoxville has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



aknish
11/16/2011 6:41:12 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Scott Brewer & Eric Vess Lexus of Knoxville

My Review of Lexus of Knoxville:
The only reason I bought Lexus was due to it's Customer Service. I recently went to LEXUS OF KNOXVILLE as I had Low Tire warning on 2nd November 2011. I met with Scott Brewer Service Consultant and he told me that I need to replace my all the 4 Tires due to Wear & Tear, I asked him give me a quote and within 20 Mins he gave me a Quote

Which are as Follows:

1) $880 For Dunlop Tires

2) $1200 For Michelin Tires Pilot Sport AS

I asked him if he could check whether I was covered for replacements as I had Road Hazard Warranty for my Tires with Fidelity, So he called and verified with Fidelity that everything was covered including parts, labor and Alignment. I was scheduled for the service next week.

My wife called him the very next day to reconfirm the appointment and recheck that we won't be charged a Dime. Next week we called to reschedule the appointment and was told that Scott Brewer no longer worked with them And I would be working with Eric henceforth. So I spoke with Eric and explained the whole scenario to him; he told me that he would check the details out and give me a call back. He never called so I called him the next day. Eric spoke very rudely to me saying that they were not doing charity and I would not be able to get the tires for free.

The whole thing wasn't about money but about the customer service. If I speak to one service tech and am given a price quote, it must be honored by the company. Most astonishing part of the whole situation is that We Called the Dealer Twice and Reconfirmed everything but in the end they backed off from their own commitment So I had to call the Corporate and get them involve in this matter.

I would NEVER RECOMMEND LEXUS OF KNOXVILLE to anyone for their service or for buying a car from them. This is my worst ever experience with the LEXUS Brand & its customer Service.

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IS350Knox
6/29/2009 11:20:30 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Scott and James Catron

My Review of Lexus of Knoxville:
This dealership is incredible. Everything from Salesmanship to Service. I own a BMW and Lexus...and let me tell you there is a world of difference between the reliability of the car and the expertise of the service department. Lexus of Knoxville set the standard for doing what's "right". On top of that, everything was very convenient. An excellent lounge with wi-fi so individuals can perform work if desired and convenient snacks and beverages. When my car exited the shop; it was very clean and the service dept gave an excellent review of work performed. No further issues; all maintenance was correct and detailed. If you work and actually perform daily tasks, this is the route to g. Get a Lexus. If your time is not important and you like to spend time without your car, get a BMW.

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