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Lexus of Lakeway
Lakeway, TX
225 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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225 Reviews of Lexus of Lakeway
September 09, 2025
I appreciated their thoroughness and especially the honesty when they said that the spark plugs didn’t need to be replaced because of my very low mileage. This was the 60,000-mile check-up in which sp honesty when they said that the spark plugs didn’t need to be replaced because of my very low mileage. This was the 60,000-mile check-up in which spark plug replacement is normal. However, my mileage was less than 20,000. His honesty saved me over $700. I also appreciated that the service took less time than estimated. I chose to wait upstairs during this service, and I even appreciated the good latte and snacks that were available. I definitely appreciate the good car wash that is always free at Lexus of Lakeway. All in all, I definitely recommend Lexus of Lakeway! More
by Jacqueline Garrett
Employees Worked With
Alan
August 22, 2025
Fantastic service. Alan Gilley is exceptional: very accommodating, estimates and time table are always accurate. And entire Lexus team performs excellent repair/maint Alan Gilley is exceptional: very accommodating, estimates and time table are always accurate. And entire Lexus team performs excellent repair/maintenance work. More
by jerry
Employees Worked With
Alan Giley
August 22, 2025
Always courteous employees. Lovely guest area to wait if you want to. Full explanation from service advisor Alan. Bill was less than estimate which is always welcome. I'm not Lovely guest area to wait if you want to. Full explanation from service advisor Alan. Bill was less than estimate which is always welcome. I'm not afraid of being "ripped off" as I might be at a lube and oil change shop. More
by Junebug448
Employees Worked With
Alan Gilley
August 17, 2025
As always when I visit Lexus of Lakeway Service Department I work with Alan Gilley. He explains what I need and I trust him to take care of my car and be honest with me . I have been working with A Department I work with Alan Gilley. He explains what I need and I trust him to take care of my car and be honest with me . I have been working with Alan for 11 years and that says a lot these days ! He has earned my business year after year! More
by tthompson
Employees Worked With
Alan Gilley
August 16, 2025
Alan Gilley and the rest of the team at Lexus of Lakeway do a great job of taking care of what needs to be done and keeping me informed along the way. Their customer service is always top-notch and greatly do a great job of taking care of what needs to be done and keeping me informed along the way. Their customer service is always top-notch and greatly appreciated. More
by theodoyle57
Employees Worked With
Alan Gilley
August 16, 2025
Carl Renner does an outstanding job! ! He is always very knowledgeable, has good, complete answers to all questions and concerns. He is always professional, polite and courteous even when ! He is always very knowledgeable, has good, complete answers to all questions and concerns. He is always professional, polite and courteous even when providing unpleasant news about repairs needed and the cost. He is very good about meeting promised repair schedules and cost without over promising. More
by mc51tom
Employees Worked With
Carl Renner, other check-in and service personnel but don’t know names.
