Lexus of Louisville

The last of personalized service. . staff is patient, polite, and competent.. and the waiting area is comfortable, immaculate, and welcoming. . staff is patient, polite, and competent.. and the waiting area is comfortable, immaculate, and welcoming. More

Sales representative Keith Ford help me tremendously obtain a new vehicle and was very professional in his delivery. I highly recommend Keith for future transactions. obtain a new vehicle and was very professional in his delivery. I highly recommend Keith for future transactions. More

I had to bring my Lexus in for service and this dealership made it fast and easy. They did a great job. dealership made it fast and easy. They did a great job. More

Dear Supervisor, I am writing to express my sincere appreciation for the outstanding customer service I received from Charles Fortney at Lexus of Louisville on February 5, 2026. From the moment I ar appreciation for the outstanding customer service I received from Charles Fortney at Lexus of Louisville on February 5, 2026. From the moment I arrived, Charles was professional, knowledgeable, and genuinely attentive. He took the time to clearly explain everything, answered my questions thoroughly, and made sure the entire experience was smooth and stress-free. His demeanor reflected a true commitment to customer care and professionalism, and it made a lasting positive impression. Customer service like Charles’s is the reason people remain loyal to a dealership, and I felt it was important to make sure his efforts were recognized. Lexus of Louisville is fortunate to have someone who represents the brand so well. Thank you for your time, and please extend my thanks to Charles for an excellent experience. Sincerely, Shannon L. Coleman More

Great friendly service. I got 4 new tires but feel it took longer than expected- 4 hours. I got 4 new tires but feel it took longer than expected- 4 hours. More

Everything went well with service. Someone did take care of wash coupons not sure who Someone did take care of wash coupons not sure who More

Had an electrical concern and Charlie Fortney and his team did an excellent job of putting my concerns to rest team did an excellent job of putting my concerns to rest More

i highly recommend this garage for their honesty and professionalism. They took the time to explain each necessary repair. professionalism. They took the time to explain each necessary repair. More

196,000 miles on my Lexus NX 200t and my service manager, Graham Berry, has worked to keep it running smoothly 100% of the time. This is our fourth Lexus and we have been satisfied with the quality of desig Graham Berry, has worked to keep it running smoothly 100% of the time. This is our fourth Lexus and we have been satisfied with the quality of design and performance with all our cars. More

We just got home with our new Lexus but we would never go back to this dealership again. It was the worst customer service experience in purchasing a car that we have personally ever engaged in. The salesm back to this dealership again. It was the worst customer service experience in purchasing a car that we have personally ever engaged in. The salesman Adrien Vogt, appeared to be a wealth of info initially, but then we started to notice a lot of inaccuracies. He was arrogant, easily irritated and extremely misleading. When my husband would question something, he would become defensive. He eventually insulted my husband and accused him of being difficult by requesting we have our car registered in our county we live in, not Jefferson county. I would not use this dealership. They are not customer service oriented and only interested in fulfilling quotas. I confronted Adrien and told him he needed to apologize to us for insulting us and he just walked away. Extremely unprofessional and ruined our car buying experience. To sum it up, he’s a liar and it infuriates him when you notice. Do not use this salesman if you must buy a car from this dealership. We know now that Adrien is reading these reviews and instead of accountability, he lies about the real issues. We would like the dealership management to reach out to us to address our concerns. We will update our review for full transparency. Adrien will lie obviously. More