Lexus of Orange County - Service Center

It was a great experience. All of my questions were addressed in detail and I was able to have everything I needed done All of my questions were addressed in detail and I was able to have everything I needed done More

He was rude. I took a loaner for the first time. I was told they do not do diagnostics on the weekends so they gave me a loaner. I had my dad in the hospital when I took a loaner for the first time. I was told they do not do diagnostics on the weekends so they gave me a loaner. I had my dad in the hospital when they called on the weekend to tell me they had done the diagnostic on my car, which was confusing because they told they do not do diagnostic on the weekends. Monday I was unable to call because of my dad situation. On Tuesday he texted me threatening me that he was going to charge me $75 for not returning the loaner on Monday. Again I was not expecting anything to be done to the car until Monday which mean I would have returned the car on Tuesday. More

They were very patient & took time to explain all work. They sent me a video of my car being worked on & what has to be done. They sent me a video of my car being worked on & what has to be done. More

Always professional and excellent customer service in all areas. The Lexus customer service is unmatched which is why I have more than one. areas. The Lexus customer service is unmatched which is why I have more than one. More