Lexus of Palm Beach - Service Center

Very disappointing Service Department Very disappointed! I own 2 Lexus been coming here past 2.5 years for my regular maintenance Need! This time around I had an appointment set for 1pm C Very disappointed! I own 2 Lexus been coming here past 2.5 years for my regular maintenance Need! This time around I had an appointment set for 1pm Came in But the service Advisor who was assign to me Name: SAM just left for Lunch so as a dealer they should assign someone else to me But they didn't and. I had to wait ALMOST 1 hour to he gets Back! and once he got back I did Not even got a simple apology! For the wait ON TOP of that he didn't want to give me dealer employee discount which I been getting for last 2.5 years! Now I am not writing this review because of the discount But as an regular customer and 2 Lexus Owner I Do expected More from LEXUS OF PALM BEACH More

New to Palm Beach Stopped to get a quote for service and thought I would get a quick car wash -Guess what they stopped doing this! Looked for the service manager and h Stopped to get a quote for service and thought I would get a quick car wash -Guess what they stopped doing this! Looked for the service manager and he is gone too. Grabbed a cup of coffee and left. Auto nation does not give much 🤮 More

Service or detail department stole from vehicle Brought my girlfriends IS in for routine oil change. When we got in the vehicle we immediately noticed a small coin my daughter gave her was missing. Brought my girlfriends IS in for routine oil change. When we got in the vehicle we immediately noticed a small coin my daughter gave her was missing. We notified the service advisor and we were informed there was nothing they could do. Both her and my daughter were extremely upset and cried the whole way home. Long and short is the detail or service department steals from the vehicles so check them thoroughly. Wouldn't go back if we didn't have prepaid maintenance. Definitely calling to cancel the prepaid maintenance to get the vehicle maintained elsewhere More

Unfortunately the only game in town Brought my car in for service today. It was returned to me with the "service required soon" and the tire warning light still on. Bought tires from the Brought my car in for service today. It was returned to me with the "service required soon" and the tire warning light still on. Bought tires from them two years ago and one of the tires EXPLODED on the highway. I could have been killed. They had no idea why it happened and said "sorry, your tire warranty just expired." Had to buy another one. Now I am sitting here waiting for my car to be returned without warning lights on. Also, when you call the service department, the phone is sometimes not answered (and it's during business hours). You are sent in a tailspin of pushing buttons that never lead to the opportunity to leave a voicemail. West Palm Beach needs another Lexus dealership to compete with these people. Will someone open one in Jupiter....PLEASE? More

smooth and efficient One call, one visit and problem evaluated and repaired. Smooth and efficient operation. Entirely pleased. Would not hesitate to have the dealership ta One call, one visit and problem evaluated and repaired. Smooth and efficient operation. Entirely pleased. Would not hesitate to have the dealership take care of my car in the future. More

Buyer beware.. Watch out for the sevice department.. Tried to tell me I needed new tires when I didn't. I questioned Danielle, my service advisor, whether or not I Watch out for the sevice department.. Tried to tell me I needed new tires when I didn't. I questioned Danielle, my service advisor, whether or not I needed new tires and tried to explain the difference of what was being recommended and told to me now and what I have been told previously on the phone when I said at my appointment she got aggravated and said to" WE ARE DONE HERE! are here!" Then she passed me to her general service manager who was also not particularly nice either. Went on and on about how the service department was not like they used to be they are very trustworthy yada yada .... .After a lot of arguing and 45 minutes later, they switched me to a very professional and knowledgeable service advisor named Viet Dang. He wats the only bright spot in this service appointment. I asked him to show me the wear on the tires . We walked out to look. Viet looked back at me and agreed, I did not need tires. And said I have 5,000 miles/ another six months to go. So I had my oil changed and my tires rotated which was what I was supposed to have done to begin with. I would have given this a no star rating except for Viet was terrific. I would just tell anybody who goes there... be very cautious of what you are told. Shame on you Lexus! 2017 and you're still acting like the auto sales ripoff that we all thought was gone a long time.ago.... More

Body Repair Trying to get some body repair work done to my RX and have been trading calls with the coordinator for over 3 weeks. I have mostly had excellent serv Trying to get some body repair work done to my RX and have been trading calls with the coordinator for over 3 weeks. I have mostly had excellent service experiences with Lexus of Palm Beach, but this is extremely disappointing and well below the standard of service I expect of Lexus. More

Terrible inattentive service ... all glitz and nothing more I split my time between NJ and FL, with a Lexus in both towns. Recently I had a horrific service experience at Palm Beach Lexus that was in stark cont I split my time between NJ and FL, with a Lexus in both towns. Recently I had a horrific service experience at Palm Beach Lexus that was in stark contrast to the attentive service I receive the Lexus of Route 10 in NJ. It started with what I was told would be a routine service that could be addressed in an hour or two but was informed could take to end of day so I was given a loaner car. They asked if it could go to the next morning but that I'd get a call at the end of that day with status. Well no call and no reply to 3 messages left the next morning. I get a call at 3 in the afternoon to get a repair authorization and I made clear that I had to get the car that night because I was in an all day client meeting the next day and then straight to the airport. The representative assured me that it would be ready at 7 but the time came and went with no call. I tried to reach her at 7:30 but she left for the evening. Next day I am deep in a meeting when a voicemail shows up at 10 saying it is ready ... No apology or explanation, just that it is ready. I have to end a client meeting 90 minutes early to back track to the dealership before my flight and the representative doesn't even have the decency to come out to greet me. This is not the Lexus service experience portrayed in their ads and that I experience at Lexus of Route 10 in NJ. Palm Beach Lexus, get your personal attention and timing corrected because you are cheapening the brand! More

terrible customer service was scheduled for oil and filter service at 10 AM. Came in at 9:50. Left the car with keys. At 10:30 got a call from Fransesca who said she was looki was scheduled for oil and filter service at 10 AM. Came in at 9:50. Left the car with keys. At 10:30 got a call from Fransesca who said she was looking for me. Asked why she was looking. She said that she didn't know what I was in for. Explained again - for oil and filter and that everybody knew that. Came back in 10 minutes. The car wasn't even started on yet. Asked Fransesca how long it would take to change oil and filter. She said that when they get to it, it would be at least an hour more. Had to leave without service. at 10:40 More

FANTASTIC!!!!!!!!!!!!!!!! I was a bit leery of having my lexus serviced here because of the poor reviews at this site but I was pleasantly surprised. The staff was courteous, I was a bit leery of having my lexus serviced here because of the poor reviews at this site but I was pleasantly surprised. The staff was courteous, actually a bit aloof as one might expect in such an opulent showroom/waiting room. But once they found out that I am just a regular guy who happens to own a luxury car they became real people. The cashier, Charlotte, was great. We talked about cars and even our dogs. She also contacted my service agent, Charlie, who immediately came to see me. He told me that the service was taking longer because they were doing my 30,000 mile service .... all covered under under my warranty. While I waited there was a food counter which had free bagels (of course w cream cheese) and a lot of other items. They have a self serve Starbucks machine which whips out an up-to-standard coffee/cocoa/tea selection. The only cons to my experience was that it did take a while longer than I expected (2 hours) and maybe the place is a bit over the top in opulence, but what should I have expected? This is Palm Beach. More