Lexus of Palm Beach - Service Center

ES350 2016 Leased the car last May, we are unable to program the remote control to open our gate. We emailed several times, we received a call from Joseph Giumm Leased the car last May, we are unable to program the remote control to open our gate. We emailed several times, we received a call from Joseph Giummo who told us that he would send an expert to help to solve the problem that was a month ago, called and emailed Vivian Parks . Genral Manager. and DID NOT HAVE ANY REPLY, WE WILL NEVER DEAL WITH THIS COMPANY AGAIN. More

Was hearing noises when driving at high speed HORRIBLE SERVICE!! I will never take my car back to this ZOO! I was left out in lobby for 2hrs without known what was wrong with my car.. Car is still HORRIBLE SERVICE!! I will never take my car back to this ZOO! I was left out in lobby for 2hrs without known what was wrong with my car.. Car is still in shop, been there for 2wks! Very unprofessional! More

mistreated I went in for an oil change, Danielle Walker was my service advisor. I was quoted 1 1/2 wait. Never was told how much oil change was. She asked me t I went in for an oil change, Danielle Walker was my service advisor. I was quoted 1 1/2 wait. Never was told how much oil change was. She asked me to sign and initial a paper without telling me what it was for. My mistake, I just signed. So, after 2 hours my car finally done. $71.01 for an oil change! Was disrespected while paying, more or less called a liar. I was a customer of Palm Beac Lexus until today. Never been treated that way in there. More

Dash Recal My wife has a Lexus RX330 and the dash is cracked and on recall, we'll it's been since Jan 2016 that we have been waiting on the new dash, it's now Oc My wife has a Lexus RX330 and the dash is cracked and on recall, we'll it's been since Jan 2016 that we have been waiting on the new dash, it's now Oct 2016, ABSOLUTELY the worst customer service, we'll sir the part is on back order is not an answer. Lexus states best customer service, best luxury cars, what a joke! I can't believe I have to wait a YEAR for a part. More

Very impressed with Service Manager Very happy with my SUV. Even when my warranty period runs out, I will continue to have my car serviced at the dealer. Because of Francesa Schintu. She Very happy with my SUV. Even when my warranty period runs out, I will continue to have my car serviced at the dealer. Because of Francesa Schintu. She's dependable, knowledgeable, and cares about her customers. She a pleasure to deal with! More

A+ Service In my 50 plus years with a variety of cars and dealerships, Lexus of Palm Beach is the best! Thor Evanson has guided my car's service. Unlike some oth In my 50 plus years with a variety of cars and dealerships, Lexus of Palm Beach is the best! Thor Evanson has guided my car's service. Unlike some other (nameless) dealerships, he provided what is needed at a fair price. Whenever I'm ready for a new car, I'll be looking at Lexus of Palm Beach where excellence in service is their middle name! More

On my way to work this morning I got a flat tire. Scary! I called Lexus and immediately spoke to Lou Fleischer for road side assistance. Lou told me the exact time he would be at my door for help and he I called Lexus and immediately spoke to Lou Fleischer for road side assistance. Lou told me the exact time he would be at my door for help and he was. Not only that, but he was knowledgeable about my repair and honest. Thank you Lou for your help! You deserve to be recognized for the good work that you do. You're an asset to Lexus. Lynne. More

I was completely freaking out because my car would not start and I was late for work. Lex talked me through some troubleshooting on the phone to determine it was likely the battery. He came to my home ver start and I was late for work. Lex talked me through some troubleshooting on the phone to determine it was likely the battery. He came to my home very quickly and was courteous, professional, and knowledgeable. He was wonderful and I appreciate the service! Rachel Needle, Psy.D. More

I have been a Lexus owner since 2004 when I purchased my LS. I recently purchased an HS250h and needed some warranty service. I went to JM Lexus with a friend of mine met with one of the assistant service LS. I recently purchased an HS250h and needed some warranty service. I went to JM Lexus with a friend of mine met with one of the assistant service managers. Basically he intimated that I didn't purchase my car from JM and didn't feel they were required to service it under the Lexus Warranty. So, yesterday I brought my Lexus in for warranty work at Palm Beach Lexus. I was introduced to Francesca Schintu. What a wonderful person! She made me feel comfortable and at ease. I really feel she will handle my problems. Francesca gave me a loaner car and told me she would call me when my car was ready. This morning, I noticed the rear tire of the loaner car was flat. I called Francesca's voice mail and it reported she was not in. I left her a message and within a few minutes Lexus of Palm Beach called to notify me that someone would come to change the tire. It amazes me to know that Francesca, on her day off, was still in touch with her company. Within a half hour Lew Fleischer, the road services technician, showed up and changed the tire. What can I say? The service was above and beyond. I feel Francesca and Lew are walking advertisements for Lexus of Palm Beach. Please let them know how much I appreciated their service. Because of my deallings with these two wonderful people, Lexus of Palm Beach deserves the highest rating possible. Alan S. Farbman Delray Beach, Florida More