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Lexus of Palm Beach - Service Center

West Palm Beach, FL

4.8
1,127 Reviews

1,127 Reviews of Lexus of Palm Beach - Service Center

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May 14, 2024

Service department is awesome. We needed a lot of work on our car. With the help of Jeffrey Herman it was finished before the end of the day. More

by Mvmonte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Herman
Report | Print
May 16, 2024 -

Lexus of Palm Beach responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

May 13, 2024

Courteous and knowledgeable. Good bagels and coffee but riding that coffee mate and get real cream More

by Alanrdorman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Report | Print
May 16, 2024 -

Lexus of Palm Beach responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

May 11, 2024

Jeffrey Herman was very helpful and explained recommended repairs and costs, what was urgent and what could wait. Great experience! More

by vickyv504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Herman
Report | Print
May 11, 2024 -

vickyv504 responded

Although- after reviewing The invoice more carefully I noticed I was charged $250 for the diagnostic that was supposed to come out of the cost of the repairs. Very shady and I would like management to call. .

May 13, 2024 -

Lexus of Palm Beach responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 05, 2024

The service took a bit longer than expected, but I was provided a loaner car at no charge and my service technician was really good at keeping me updated. More

by lavigne_5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristan
Report | Print
May 06, 2024 -

Lexus of Palm Beach responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

May 05, 2024

Jeff Herman. Great guy. Very helpful. All should be like him. Instantly knew what to di More

by Aquaski8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Herman
Report | Print
May 08, 2024 -

Lexus of Palm Beach responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jeff here at Lexus of Palm Beach! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 05, 2024

Good profesional service, quick and efficient. Worth going back for service as needed for the vehicle More

by jconway226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
May 07, 2024 -

Lexus of Palm Beach responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

May 04, 2024

Service dept has not been the best. Longer than told wait time. Extra charges for scheduled maintenance not advised in advance. Employees smoking in service area during arrival and pick More

by howard.ull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall
Report | Print
May 06, 2024 -

Lexus of Palm Beach responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (561) 291-6004 to discuss what we can do to help.

April 21, 2024

I had Brian as my advisor he was great Everything went smoothly, I cannot asking for a better advisor . He take care business. So thank Brian. More

by claudan L petit Frere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Apr 22, 2024 -

Lexus of Palm Beach responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

April 17, 2024

Excellent service Knowledgeable Trustworthy Highly recommend Helpful and easy to work with Jeffrey Herman Thanks More

by Mgoodman5247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Herman
Report | Print
Apr 19, 2024 -

Lexus of Palm Beach responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of Lexus of Palm Beach and we hope to be of service again in the future.

April 05, 2024

My experience here has been Very good So far I've been coming here for about six years I've changed service advisors a few times all of them pretty good My last one Jesse has been very helpful in the situ More

by trdspeed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Report | Print
Apr 07, 2024 -

Lexus of Palm Beach responded

Hi, thank you for sharing your positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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