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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
17,749 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 17,749 reviews

November 17, 2022

I don’t have my car back yet, it’s been almost two months and still waiting. More

by BERGMSTEVE
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Raul Najera
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2022 -

Lexus of Pembroke Pines responded

We strive to deliver timely service, so I'm very disappointed to see you've experienced such a delay. I would like to step in and offer my assistance here. Unfortunately, I won't be able to locate your contact information without a full name, so please give me a call at your earliest convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

November 17, 2022

Always great service with a smile , on time, and always very gracious. All employees say the right thing. You have great training! More

by JHOWIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Boris Argudin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Stieglitz (sp?) Excellent customer relationship
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Nov 17, 2022 -

Lexus of Pembroke Pines responded

It helps us know we're doing things right at Lexus of Pembroke Pines when a customer says words like this! Thanks for sharing your appreciation for our team!

November 17, 2022

had a very fine experience for a normally painful time. . .glad I chose Pines Lexus. . . More

by peterss902
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : meagan Garcia was very helpful and attentive. . .terrific!!!
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Nov 17, 2022 -

Lexus of Pembroke Pines responded

We are happy to hear that our team took good care of you! Thank you for choosing Lexus of Pembroke Pines and for sharing your experience. We hope to see you again down the road!

November 17, 2022

Tom Abrahams is the best salesperson. He treats his customers like family. He cares and goes out of his way. Ask for Tommy when you go to Lexus of pines More

by jennifercalero
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2022 -

Lexus of Pembroke Pines responded

Jennifer, thank you for the great review! We appreciate the kind feedback about Tom and hope to see you back again at Lexus of Pembroke Pines. Safe travels!

November 17, 2022

Fabulous finance dept. ! Mezo was efficient, professional and personable. Customer service lounge was the worst I have ever seen. No fresh fruit, or free drinks, cookies, More

by Big Mama
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mezo, finance
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Nov 17, 2022 -

Lexus of Pembroke Pines responded

We're thrilled to see that Mezo delivered friendly professionalism and prompt service. However, we strive to offer an accommodating space for our customers, and I apologize that our lounge disappointed you. Your feedback is valuable in helping us make improvements for all our guests in the future, so thank you for sharing. Please don't hesitate to reach out to me directly if there's anything else you'd like to add. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

November 17, 2022

Darren really took care of me through out the whole process. I couldn't ask for a better sale man.I would recommend him any day . More

by Adrian.kelly48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darren Lusane
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2022 -

Lexus of Pembroke Pines responded

Adrian, we're so glad Darren was the ideal salesperson for you! Given the positive content of your review, it seems that your 3-star rating may have been accidental, but if there is anything else we can do for you, please don't hesitate to reach out. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

November 17, 2022

Excellent service from the valet, service department to loaners office everyone is very helpful and nice. More

by SPPPOLANCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Hernandez
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Nov 17, 2022 -

Lexus of Pembroke Pines responded

We’re delighted to get your 5-star review. Thank you for working with our team here at Lexus of Pembroke Pines!

November 16, 2022

For the first time ever since being in the Lexus family, my car was not washed after service. Windshield fluid wasn’t refilled. I was very disappointed after waiting over 6 hours. More

by MIRY_MIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not see any of these guys
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Nov 28, 2022 -

Lexus of Pembroke Pines responded

I am sorry that your car wasn't washed during your most recent visit. We strive for excellent customer care and always want our guests to leave feeling satisfied. If there is anything else we can do for you, please reach out. Best, Osiris Barcelo - Service Manager - (954) 443-2332

November 16, 2022

I have leased 5 vehicles from Mr. Whitmon. He is a credit to Lexus of Pembroke Pines and a pleasurable professional to deal with. More

by Dnorton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2022 -

Lexus of Pembroke Pines responded

Thank you so much for your loyal business. We will be sure to tell our team that you appreciate their top-quality service. Safe travels from all of us at Lexus of Pembroke Pines!

November 16, 2022

Have had the pleasure of working with Pembroke and Tom on the purchase of two vehicles and received the best customer service and experience. Extremely helpful and easy to work with! More

by mdwilliamson44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2022 -

Lexus of Pembroke Pines responded

Congrats on your two new vehicles! Thank you for leaving Tom and the Lexus of Pembroke Pines team a five-star review. We are grateful for your business. Safe travels!

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