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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
17,748 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 17,748 reviews

November 16, 2022

I had an excellent experience at the Lexus of Pembroke Pines collision center. I was greeted by two wonderful young ladies. My assigned adjuster was courteous and very knowledgeable of the process so thin More

by LGONZA021200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina
Nov 16, 2022 -

Lexus of Pembroke Pines responded

We are elated to hear that our team was able to assist you! Thank you for the fantastic review, and if you ever need anything else, please let us know! –The Lexus of Pembroke Pines Team

November 16, 2022

This is the best and professional sales person I ever found so kind and attentive. He really tried hard to give me what I was looking for and he did. I am so happy to be a new customer at this location. More

by Nathaly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Behrent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Nathan and the Lexus of Pembroke Pines team. Drive safely in your new vehicle, and we hope to see you back again down the road!

November 16, 2022

Friendly people. I showed up without appointment. Not too long of a wait. About 90 minutes. As expected. Checkout was a bit confusing but all in all super easy and fr More

by JUDITH93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2022 -

Lexus of Pembroke Pines responded

Thank you so much for your feedback regarding your recent service experience. We truly appreciate it! All of us at Lexus of Pembroke Pines hope you have a wonderful day.

November 15, 2022

Cesar made getting my new Lexus so easy and painless! He couldn’t have been more professional and knowledgeable. More

by Jameel.abdullah
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2022 -

Lexus of Pembroke Pines responded

Jameel, congrats on your new Lexus! Thank you for choosing Lexus of Pembroke Pines and sharing your kind words for Cesar. We are proud to have earned your five stars. Safe travels!

November 14, 2022

Rodney Fuller is an amazing Rep that goes above and beyond. My issues with my vehicle are always resolved. More

by lcotto19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Fuller
Nov 14, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that Rodney delivered such an outstanding service experience. Drive safely, and we hope to see you back again at Lexus of Pembroke Pines!

November 14, 2022

Excellent service from the moment you drive in til the moment you drive out after your service is complete. Very friendly and professional representative. More

by ravaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffery Hernandez
Nov 14, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back!

November 14, 2022

Service for purchasing a car is like any other dealership in South Florida. There is nothing special about the service you provide that sets you apart. More

by NPEREZ5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Frank Marsala
3.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Pastukhov
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eid Alkabouni
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2022 -

Lexus of Pembroke Pines responded

It's disappointing that we did not leave a more standout impression. We use negative feedback to improve, so if you were willing to speak with me, I would like to understand what we could have done better. Please give me a call when you can. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

Nov 16, 2022 -

NPEREZ5 responded

Fair enough, I will be in contact tomorrow.

November 14, 2022

After a week in the shop the AC is not fixed. It is very disappointing to have this result from Lexus More

by GMONTES0103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Amaro
Nov 28, 2022 -

Lexus of Pembroke Pines responded

We strive to deliver timely and accommodating service, and I apologize for any delay in repairing your air conditioner. I understand your disappointment, and I would like to offer my assistance to see if we can improve your experience. Please give me a call when you have a moment. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

November 13, 2022

Always courteous and efficient. Thank you Gustavo for your excellent service and professionalism. Great job More

by Eric Ubiera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review, Eric! We are thrilled to hear that Gustavo delivered such a successful service experience. Drive safely, and we hope to see you back again at Lexus of Pembroke Pines!

November 13, 2022

Costumer service was outstanding and the staff was very helpful. The maintenance service was quick. More

by WTORR001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your support and hope to see you back again at Lexus of Pembroke Pines!

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