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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
17,748 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 17,748 reviews

November 11, 2022

Had a great experience she took it step-by-step and made sure I got what I needed and wanted definitely refer her to everybody and will be back! More

by acssolutions1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelsey Vespe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Art Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2022 -

Lexus of Pembroke Pines responded

Thanks so much for leaving Lexus of Pembroke Pines a five-star review! We are grateful for your business and support.

November 11, 2022

Great experience! I was able to pick up my loaner quickly and my service advisor Jose communicated information promptly. More

by RRACH_99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
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Nov 14, 2022 -

Lexus of Pembroke Pines responded

We are happy to hear from you! Thank you for choosing Lexus of Pembroke Pines and for sharing your experience. We will pass along the. kind words about Jose. Drive safely until we see you next!

November 11, 2022

Un amigo me recomendo a Veronica, y no pudiera estar mas complacida y agradecida. Muy profesional, atenta y un trato inigualable. Gracias a toda tu ayuda hoy tengo el carro de mis sueños. Dios te colme de b More

by glenisc978
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Veronica Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2022 -

Lexus of Pembroke Pines responded

Gracias por la reseña! Queremos le mejor para nuestros clientes, y es fantástico oír que tuvo una buena experiencia trabajando con Veronica y el equipo Lexus of Pembroke Pines. Apreciamos el apoyo y esperamos volver a verle en el futuro!

November 10, 2022

Very good service, very good attention, all very pleasant, efficient and fast , in the end it was a good experience. More

by JIMMYJEREMY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2022 -

Lexus of Pembroke Pines responded

Thanks for your review. We appreciate your business and trust in us to assist you! Have a nice day, from the Lexus of Pembroke Pines team.

November 10, 2022

Lack of motivation to make sure to solve things, even saying the new the issue. I had to take my car several times for the same problem. More

by thomaspichardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andres Majerovicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2022 -

Lexus of Pembroke Pines responded

Thomas, I am sorry to hear that your concerns weren't resolved during your first visit. I can assure you that the satisfaction of our customers is our top priority and we hope to have the opportunity to give you a five-star experience in the future. Please feel free to be in touch if you would like to discuss this further. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

November 10, 2022

The dealership treated me well. Everyone from sales to finance were kind and efficient given my circumstances. More

by MARIOCAJATI
Recommend Dealer
Yes
Employees Worked With
Nathan Behrent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moez Sachedina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2022 -

Lexus of Pembroke Pines responded

We appreciate you leaving Lexus of Pembroke Pines this wonderful 5-star review! We are happy to hear that we were able to make your experience with us so efficient. Enjoy the rest of your day and we hope to see you again down the road!

November 10, 2022

Almost all was good but paperwork took too much time so we did not get adequate instructions about the car technology. The expert left before we were done. More

by PETEANDSUZY1969
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
REINALDO ENRIQUE RIVERA RAMOS, Christian Menendez
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Nov 12, 2022 -

Lexus of Pembroke Pines responded

Thank you for leaving Lexus of Pembroke Pines a five-star review. I am very sorry that it took longer than expected to complete your paperwork. I would also be happy to assist you with your new vehicle and ensure you understand the technology. Please reach out at your convenience. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

Nov 12, 2022 -

PETEANDSUZY1969 responded

Thanks for the offer but it is a 4hour turn around so I will be going to Scanlon Lexus for any help.

November 10, 2022

Excellent service department whether you are waiting, getting a loaner or catching a ride home. Thank you! More

by Maloli14
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2022 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave Lexus of Pembroke Pines this awesome 5-star review! We are so happy to hear how great your experience with our service department was. Have a great rest of your day and we hope to see you again for any future needs.

November 10, 2022

Jeffrey Hernandez provided the most excellent customer service. He was very attentive and very helpful. More

by imeldacruz01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Hernandez
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Nov 11, 2022 -

Lexus of Pembroke Pines responded

Thank you for this great review! We strive to provide attentive service to all of our customers, so it is great to hear that Jeffrey was helpful. He will appreciate the shoutout!

November 10, 2022

honestly! I did not expected that many inconveniences for a well known collision center name. More

by E.C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia
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Dec 01, 2022 -

Lexus of Pembroke Pines responded

I am truly sorry that your experience didn't match our high expectations, as we never want to inconvenience our customers. I would be happy to help in any way that I can, and invite you to contact me when you have a moment. Thank you, Maria Raspatelly - Collision Manager - 954-443-2770

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