Lexus of Pembroke Pines - Service Center

Good service, professional service representative always willing to walk the extra mile to achieve customer satisfaction. willing to walk the extra mile to achieve customer satisfaction. More

My service advisor (Afraz) was very friendly and efficient. Much appreciated! (John Steigle will always be appreciated and missed!) efficient. Much appreciated! (John Steigle will always be appreciated and missed!) More

Prompt and efficient with an explanation of work to be done and completed on time done and completed on time More

As always, the visit to Lexus of Pembroke Pines was pleasant and the staff was the truly professional and provided top notch customer service. From the GM to the Service Manager & Service Associate, i pleasant and the staff was the truly professional and provided top notch customer service. From the GM to the Service Manager & Service Associate, it is always a pleasure. I would like to personally thank Tony for his assistance and follow-up with me on the entire process. More

Service advisor Afraz Hosein did an excellent job. He answered all my questions. We are very happy with our new car. He answered all my questions. We are very happy with our new car. More

1. Professionalism 2. Service 3. Quality 4. Politen ess 5. Speed 6. Competence 7. Comfort 8. Responsibility 9. Friendliness 10. Expertise 11. Reliability 12. Ambiance 13. Attention 1 ess 5. Speed 6. Competence 7. Comfort 8. Responsibility 9. Friendliness 10. Expertise 11. Reliability 12. Ambiance 13. Attention 14. Modernity 15. Recommend More

Excelente Service. Very happy with the customer Service. Very fast and efficient. Couldnt ask for anything better Very happy with the customer Service. Very fast and efficient. Couldnt ask for anything better More

The best service adviser is Melissa Ho. She tells you very thing that is need for your service and explains when and how long it will take. She tells you very thing that is need for your service and explains when and how long it will take. More

Jose was great, very detailed in his explanation, knowledgeable, and he definitely did everything for me to have a great experience and resolve my issues. Thank you! knowledgeable, and he definitely did everything for me to have a great experience and resolve my issues. Thank you! More

I would like to acknowledge the superb service I received from Jose Amaro - Service Manager. I purchase my TX350 in March of 2024 and I took my car for my regular oil change in March 2025. While there, I als from Jose Amaro - Service Manager. I purchase my TX350 in March of 2024 and I took my car for my regular oil change in March 2025. While there, I also asked Jose to help me with my secondary car key, which I had not yet received 1 year after purchasing my car. I had multiple conversations with my sales person in the past about my key and I always got the same response, "Its coming, you will get a letter in the mail. There is nothing I can do". Jose, took it upon himself to assist me and not only get me the key, but also make sure the recall issues on my car were taken care of. As a customer, I was getting really frustrated about the issue with the keys, and didn't want to take my car for service at Lexus of Pembroke Pines again. However, the service I received from Jose will keep me coming back. More