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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,273 Reviews
Call Service Center (954) 443-2020

8,273 Reviews of Lexus of Pembroke Pines - Service Center

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April 14, 2025

Do do do do do sododo doco do do do so so so do so do More

by MEHDIAYASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2025 -

Lexus of Pembroke Pines responded

Mehdiayash, we appreciate the stellar rating here at Lexus of Pembroke Pines!

April 13, 2025

Great customer service nice and friendly will return in the near future great experience Lexus see u for next up grade More

by TASHA2646
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear about your positive experience with the team at Lexus of Pembroke Pines! We look forward to welcoming you back for your next upgrade. Safe travels until then!

April 13, 2025

Fast, excellent service, very courteous staff, couldn't be more happy about service to my car. More

by Ekocijanci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Marquez
Report | Print
Apr 14, 2025 -

Lexus of Pembroke Pines responded

Thank you for sharing! We appreciate your business here at Lexus of Pembroke Pines.

April 13, 2025

Andre was very helpful and made my visit painless. He answered all my questions. My advisors change all the time. I hope he remains as my advisord. More

by ANGIE33327
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2025 -

Lexus of Pembroke Pines responded

Angie, we're delighted to hear that Andre made your visit a smooth one at Lexus of Pembroke Pines. We'll be sure to share your feedback with him and hope he continues as your advisor too!

April 13, 2025

Andre . the best,keep him.He has been my service guy since 2005 when I bought my first Lexus.I wont trade him for no one More

by GWENDOLYNHUGHES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre
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Apr 14, 2025 -

Lexus of Pembroke Pines responded

Gwendolyn, we're delighted to hear about your long-standing relationship with Andre at Lexus of Pembroke Pines! Thank you for trusting us since 2005 and sharing such a wonderful review.

April 13, 2025

Knowledgeable, experienced and efficient service department. Tony. My service representative was very helpful and kept me informed throughout the process. More

by hirbodsamsam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Marque
Report | Print
Apr 14, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that Tony and our service department at Lexus of Pembroke Pines provided you with knowledgeable and efficient assistance. Thank you for sharing your experience, we look forward to serving you again!

April 13, 2025

It could have been a free service but they charged me almost $400 for a new tire ! More

by Maria Julia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Apr 21, 2025 -

Lexus of Pembroke Pines responded

Maria - Anytime I see a negative review, I hope for the opportunity to learn more about what happened so it can be prevented in the future. I'm happy to discuss your experience together and see what I can do to help. Please don't hesitate to be in touch directly. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

April 13, 2025

Never recieved a message saying the vehicles was ready for us to pickup??? They advised us they would ...what's up with that??? More

by MRC1CER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill
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April 12, 2025

Joe Amaro in the maintenance service is always friendly and helpful. Service was done in a timely manner. More

by robertotf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe amaro
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Apr 14, 2025 -

Lexus of Pembroke Pines responded

Roberto, we're delighted to hear that Joe provided friendly and efficient service at Lexus of Pembroke Pines. Thanks for sharing your experience!

April 12, 2025

Andre in the service department is always a pleasure to work with. He takes the time to explain the services before getting started and cost associated with it, and provides updates throughout the day. More

by Mommy22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre (service)
Report | Print
Apr 14, 2025 -

Lexus of Pembroke Pines responded

Thank you for sharing your experience with Andre at Lexus of Pembroke Pines! We're delighted to hear that his thorough communication and service made a positive impact. We look forward to assisting you in the future!

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