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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,281 Reviews

8,281 Reviews of Lexus of Pembroke Pines - Service Center

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March 22, 2025

Jeremy was a great service advisor - made the task of repair easy for me to understand! More

by AJGARCIA17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Lexus of Pembroke Pines responded

We are grateful to have earned your business. Thanks for taking the time to leave us a review! - Jeremy and the Lexus of Pembroke Pines Team

March 22, 2025

The customer service at Lexus of Pembroke Pines is unbeatable. Their staff goes above and beyond. I am so thankful for Andre / Eddie Santos in the service department. They are both incredible team. V More

by MELISSAMRBL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre and Eddie Santos
Mar 24, 2025 -

Lexus of Pembroke Pines responded

Thank you for the wonderful feedback, Melissa! We're delighted to hear that Andre and Eddie provided exceptional service during your visit at Lexus of Pembroke Pines. Our team is committed to going above and beyond, so it's great to know we hit the mark. We look forward to serving you again!

March 22, 2025

It was a pleasure dealing with Tony Marquez. I was happy with the service being done and within a short time my vehicle was ready for pick up. More

by mweith0645
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Marquez
Mar 24, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that Tony Marquez provided you with a pleasant experience at Lexus of Pembroke Pines. It's great to know your service was completed efficiently and met your expectations. Thank you for choosing us!

March 22, 2025

Tony is really a great service person. He’s easy to communicate with. Knowledgeable. An asset to your service department More

by MZUCK5
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Marquez
March 22, 2025

Amazing work, very professional and done on time, my car was checked and cleaned real quick More

by CARLOZAS9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Lexus of Pembroke Pines responded

We are grateful to have earned your business. Thanks for taking the time to leave us a review! - The Lexus of Pembroke Pines Team

March 21, 2025

I had a need a quick turnaround and was able to schedule and get the maintenance done in time. More

by MEL.GARCIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Lexus of Pembroke Pines responded

Mel, we are glad to hear that our team got you back on the road quickly. Thanks for trusting Lexus of Pembroke Pines with your automotive needs!

March 21, 2025

The service took 3 hours even though I had an appointment scheduled. They did an update on the computer and now the car’s is constantly asking me for a code. Which I don’t have. Horrible service More

by alowihe1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Hernandez
March 21, 2025

I have been using lexus for almost ten years now because of the great service. My expectation for the service was is always met. Thanks to Tony for the great customer service. More

by jenclemishaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Marquez
Mar 24, 2025 -

Lexus of Pembroke Pines responded

Jen, thank you for your loyalty and kind words about Tony's service at Lexus of Pembroke Pines! We're delighted to hear that we've consistently met your expectations over the years.

March 21, 2025

Andre is great! He is professional and kind! Only issue was the car took longer than usual to come out, even though they told me service was completed. More

by JF
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Mar 21, 2025 -

Lexus of Pembroke Pines responded

Thank you for your feedback! We're glad to hear Andre provided professional and kind service at Lexus of Pembroke Pines. We apologize for the delay with your car and appreciate your patience.

March 21, 2025

Efficient service even after years of conducting business with Lexus of Pembroke Pines for the sales floor team to the service advisors. More

by Aydilen Twiggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khalid Dahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2025 -

Lexus of Pembroke Pines responded

Thank you for your continued trust in Lexus of Pembroke Pines! We're delighted to hear that our team consistently provides efficient service. We look forward to serving you again soon!

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