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Lexus of Pembroke Pines - Service Center
Pembroke Pines, FL
8,288 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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8,288 Reviews of Lexus of Pembroke Pines - Service Center
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March 05, 2025
Tony Marquez was terrific and explained what service I should have. I forgot about the wipers and boy, did they need replacing. He mentioned that and explained I needed the brake fluid flushed because of should have. I forgot about the wipers and boy, did they need replacing. He mentioned that and explained I needed the brake fluid flushed because of the mold caused by my limited mileage in the last Three years. Kudos to Tony and the Lexus team. Thanks everyone More
by QUILLER44
Verified Customer
March 05, 2025
Jose was very polite and knowledgeable. .and I didn’t have to pay anything that was very good .waiting period was not bad.. thanks .and I didn’t have to pay anything that was very good .waiting period was not bad.. thanks More
by EARDYSMITH
Employees Worked With
March 03, 2025
I was amazed. Jeremy was on point. Spoke to salesman who sold me my car (Mike Banko) who came up immediately when I showed up. Some wonderful person brought out sn Jeremy was on point. Spoke to salesman who sold me my car (Mike Banko) who came up immediately when I showed up. Some wonderful person brought out snacks for people sitting and waiting. No less than 3 people walked by and asked if I was ok. Impressive. I need getting a key made for my car and Mike inferred he’d come get car and bring it back if necessary (Wednesday is only day it can happen and I can’t get off work). What’s that about? Craziness! I’m no babe if the woods, but this was, again, impressive. Jeremy answered my questions and he seemed to sense I had more, but I was reluctant. He asked again and answered my reservations about the car. Awesome sauce. And by the way, I am the GM of a $15+ million restaurant/bar. I know service. Thank You guys. More
by RICOCRUZ2019
March 03, 2025
I was very pleased again with my service at Lexus of Pembroke Pines. My car was received quickly and Jeff Hernandez my service rep responded quickly. I waited for the car and was kept up to date about Pembroke Pines. My car was received quickly and Jeff Hernandez my service rep responded quickly. I waited for the car and was kept up to date about when it would be ready. All checked out - car washed and off we went in a timely manner. Thank you for your wonderful service. More
by HOGLELAURA
Employees Worked With
Jeff Hernandez
March 02, 2025
I specifically asked for the side view mirrors to be looked at because only the drivers-side mirror dropped down when putting the car into reverse. My wife was told the side view mirror switch needs to looked at because only the drivers-side mirror dropped down when putting the car into reverse. My wife was told the side view mirror switch needs to be in the left or right position to make it work. Well, that was already understood as one of the mirrors was working, the drivers side. It was obviously not looked at by the service technician, but she was told that it was and that was not true. This is unacceptable customer service. More
by djkatz33
Employees Worked With
Tony
March 02, 2025
Everyone was very professional! The service writer was excellent! He kept me informed about the situation and explained everything thoroughly! The service writer was excellent! He kept me informed about the situation and explained everything thoroughly! More
by judyzipper
Employees Worked With
Kevin
March 02, 2025
The dealership looks beautiful it looks brand new and everyone just seems so polite it is a pleasure to go there. everyone just seems so polite it is a pleasure to go there. More
by JFRASER007
