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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,294 Reviews
Call Service Center (954) 443-2020

8,294 Reviews of Lexus of Pembroke Pines - Service Center

Sort by
February 21, 2025

Todo excelente, me encantó el trato, muy profesional y atento. La próxima vez me encantaría que me atendiera José More

by NANYHG20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Report | Print
Feb 24, 2025 -

Lexus of Pembroke Pines responded

Nos alegra saber que tuvo una experiencia excelente en Lexus of Pembroke Pines. Estaremos encantados de atenderle nuevamente y asegurarnos de que José esté disponible para ayudarle la próxima vez. Gracias por compartir sus comentarios!

February 21, 2025

Time for the service exceed the normal time only for rotate the tire spend 3 hours. This dealer have worst customer experience More

by JJSOTOCHAVEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donna Osborne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Pastukhov
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zee Hanif
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zulimar Parra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Moez Sachedina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2025 -

Lexus of Pembroke Pines responded

I apologize for the extended wait time you experienced during your tire rotation. We strive to provide efficient service and it's disappointing to hear that we fell short. Please feel free to reach out so we can address this issue further. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

February 20, 2025

Jeff Hernandez is a true professional that understands customer service. He is genuine and goes above and beyond to resolve issues!! More

by Michael D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Hernandez
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Feb 21, 2025 -

Lexus of Pembroke Pines responded

Michael, we're delighted to hear that Jeff provided exceptional service at Lexus of Pembroke Pines. Thanks for sharing your experience with us!

Feb 21, 2025 -

Michael D responded

You're welcome!! Continue to have individuals on your team that care about customer service and your business will continue to grow and succeed!! Thank you

February 20, 2025

Andre Rust is awesome! The service at the Lexus dealership was great. The rest of the staff was also friendly, and they kept me updated on the progress. Highly recommended More

by Chachi1114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Report | Print
Feb 21, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that Andre and the team at Lexus of Pembroke Pines provided you with excellent service! Thank you for recommending us, and we're here whenever you need assistance.

February 19, 2025

Excellent customer service had a nail in my tire took care of me at the time they were about to close More

by HOTGIRL_MIAMI73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Afraz
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Feb 19, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that our team at Lexus of Pembroke Pines could assist you with your tire issue, even as we were closing. Thank you for sharing your experience!

February 19, 2025

Great care had a nail in my tire went just before they close and they took great care of me More

by HOTGIRL_MIAMI73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Afraz
Report | Print
Feb 19, 2025 -

Lexus of Pembroke Pines responded

We appreciate your business and your review! Thanks from the Lexus of Pembroke Pines Team!

February 19, 2025

They work hard to get what the client wants and need with great customer comprehension More

by MMRIVERA1954
Recommend Dealer
Yes
Employees Worked With
Darren Lusane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moez Sachedina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2025 -

Lexus of Pembroke Pines responded

The team at Lexus of Pembroke Pines loves seeing great reviews! Thank you for supporting our team and business.

February 19, 2025

Afraz is great and always helpful! ! Super fast when I drop my car off for service. More

by EMILY.NUNEZ001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Afraz Hoosein
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Feb 20, 2025 -

Lexus of Pembroke Pines responded

The team at Lexus of Pembroke Pines loves seeing great reviews! Thank you for giving a shout-out to Afraz. See you next time, Emily!

February 18, 2025

I’ve been dealing with Andre Rust for over three years. He is always so attentive and courteous. Lexus of Pembroke Pines does an EXCELLENT job EVERYTIME!!! More

by dblackQben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ANDRE RUST
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Feb 18, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear about your positive experiences with Andre and the team at Lexus of Pembroke Pines! Thank you for being a loyal customer, we appreciate your support.

February 18, 2025

Fast and efficient service coupled with a knowledgeable service advisor makes it easy to be in and out More

by ZAIN787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adeel Sadiq
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 18, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that our team at Lexus of Pembroke Pines provided you with fast and efficient service. Thank you for sharing your experience, and we look forward to serving you again!

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