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Lexus of Pembroke Pines - Service Center
Pembroke Pines, FL
8,313 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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8,314 Reviews of Lexus of Pembroke Pines - Service Center
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January 30, 2025
The service maintenance department is professional as well as the employees. The Lexus sales persons make you feel welcome and they exhibit great interpersonal skills. well as the employees. The Lexus sales persons make you feel welcome and they exhibit great interpersonal skills. More
by GWENDOLYNBONZOLA
Verified CustomerEmployees Worked With
January 30, 2025
The maintenance department is very efficient and professional as well as the employees the salespersons demonstrate great interpersonal skills in making you feel welcome as you make a decision to pu professional as well as the employees the salespersons demonstrate great interpersonal skills in making you feel welcome as you make a decision to purchase a vehicle More
by GWENDOLYNBONZOLA
January 29, 2025
I took my car in because one of the tires was leaking air. I told the service rep the issue was the rim, to look into it. He comes back and says its not the rim, that I need 4 new tires. I replaced the 4 air. I told the service rep the issue was the rim, to look into it. He comes back and says its not the rim, that I need 4 new tires. I replaced the 4 new tires with Lexus, following his advice. Less than 24 hours later, brand new tire is also leaking. I take it back, they said is the rim, which I told them originally was the issue. I replaced the rim after having spent money in 4 new tires which barely had 25k miles, and I had to wait 10 days for. Then on the day of my appointment, after having called 5 times to confirm tires were in and I could go in for service, the tires were not there, and we had to wait hours before they arrived so they could be installed. I have trusted this dealer for over 20 years. The service I received this time around was horrendous. Not sure what's going on there now, but the customer service manager should be ashamed of the work his team is performing. Simply NOT the type of service I would expect from Lexus, based on the amazing service I had received for so long. Very Sad. More
by YAQUELIN_VAZQUEZ
Employees Worked With
Service Rep
January 29, 2025
Very friendly Service the car in a timely manner Great communication Respond quickly Make you feel comfortable communication Respond quickly Make you feel comfortable More
by R. Keaton
January 27, 2025
Jeremy was great immediately had my health report printed because it was missed by the cashier. He always provide great service. because it was missed by the cashier. He always provide great service. More
by agzx14
Employees Worked With
January 27, 2025
It took a long time to retrieve my car after I picked up receipt from cashier. When I got my car it was never washed. Seems people don’t care. receipt from cashier. When I got my car it was never washed. Seems people don’t care. More
by ymhenderson2000
Employees Worked With
Jose Amaro
January 27, 2025
We took the vehicle to the dealership and waited to have the battery replaced. We were told that it would not take long. And that someone would get back to us. My husband waited for 2 hours only to find out the battery replaced. We were told that it would not take long. And that someone would get back to us. My husband waited for 2 hours only to find out that the vehicle had been ready earlier but no one came to notify us. More
by RETHABOONE
Employees Worked With
