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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,315 Reviews
Call Service Center (954) 443-2020

8,315 Reviews of Lexus of Pembroke Pines - Service Center

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January 27, 2025

They were extremely diligent in finding & fixing the rear seal leak on my Lexus ES350. Having a loaner vehicle was a excellent extra. More

by tobysussman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hernandez
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Jan 27, 2025 -

Lexus of Pembroke Pines responded

Toby, we're delighted to hear that our team at Lexus of Pembroke Pines took great care in addressing your vehicle's needs. We're glad the loaner car added convenience for you!

January 26, 2025

Jeremy communicated well and made sure I was comfortable as I waited in the lounge for the service to be completed. More

by JADELLE05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

Lexus of Pembroke Pines responded

We're glad to hear that Jeremy provided excellent communication and made your visit comfortable at Lexus of Pembroke Pines. Thank you for sharing your experience with us!

January 26, 2025

Always a pleasure working with Jeff, he is courteous and easy to work with. He keeps me updated throughout the process and delivers timely and efficient service. More

by Duval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffry Hernandez
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Jan 27, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that Jeff consistently provides you with courteous and efficient service at Lexus of Pembroke Pines. Thank you for sharing your positive experience, and we look forward to serving you again!

January 26, 2025

Awesome dealership with great customer service! Jose, Lourdes and Frank are excellent people who truly care about their customers! More

by VINCENT_RED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose, Lourdes, Frank
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Jan 27, 2025 -

Lexus of Pembroke Pines responded

Thank you for the fantastic feedback, Vincent! We're delighted to hear that Jose, Lourdes, and Frank provided excellent service at Lexus of Pembroke Pines. We appreciate your support and look forward to serving you in the future!

January 26, 2025

At Lexus Pembroke service was great and I m really appreciative the professionalism the advisor More

by francktheo28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Lexus of Pembroke Pines responded

Franck, thank you for leaving Lexus of Pembroke Pines your positive feedback!

January 26, 2025

Jeremy Rivera has been an extremely helpful individual to work with. He is the only reason why I tolerated 4 hours for a single tire patch. Thank you More

by Joao A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Lexus of Pembroke Pines responded

Joao, thank you for your patience and understanding. We're glad to hear Jeremy made a positive impact during your visit at Lexus of Pembroke Pines! We appreciate the feedback and hope to serve you more efficiently next time.

January 25, 2025

I had a horrible experience for my last service appointment and expressed my frustration with the service manager. She made up for the experience and changed my service advisor and I was extremely More

by JT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Martinez
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Jan 27, 2025 -

Lexus of Pembroke Pines responded

JT, we're glad to hear that the service manager at Lexus of Pembroke Pines was able to turn things around for you. Thank you for giving us another chance and sharing your positive experience!

January 25, 2025

Changing oil appointment takes 3-4 hours with no trans availability home or car to use More

by JOCELYNPEREZ151
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
January 24, 2025

Excellent customer service! 😊 Jeff in the service department is the best! The staff there is very friendly. More

by cathat12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Hernandez
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Jan 27, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear about your positive experience with Jeff and the team at Lexus of Pembroke Pines! Thank you for highlighting our excellent customer service. We appreciate your feedback and look forward to serving you again!

January 24, 2025

My adviser is very professional and always taking care of my car , due to a great customer service- I keep my Lexus More

by LIKA1071
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that our team at Lexus of Pembroke Pines has been providing you with excellent service and care for your vehicle. Thank you for choosing us, and we look forward to continuing to serve you!

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