Lexus of Pembroke Pines - Service Center

As usual, service provided by this service center is excellent! Very transparent about what needs to be done and on point with the diagnosis. Always satisfied with the service! excellent! Very transparent about what needs to be done and on point with the diagnosis. Always satisfied with the service! More

2019 Lexus RC 300 F Sport - Lexus Collision Center Someone backed into my 2019 Lexus in a parking lot. I took it to Lexus of Pembroke Pines Collision Center. They had my car for 5 weeks for a fender b Someone backed into my 2019 Lexus in a parking lot. I took it to Lexus of Pembroke Pines Collision Center. They had my car for 5 weeks for a fender bender. For 5 weeks, every time we called to get an update, we had to leave a message and no one ever called back. We had to keep calling until we could speak to someone because no one EVER returns phone calls. This type of customer service is unprofessional especially since we leased the car from Lexus of Pembroke Pines. When we went there to lease the car, Steve Pastukhov was our sales person and customer service was excellent, so I expected the same with the Collision Center, only to be disappointed. I have to give a great review to Adam Hoglievina in the Technology Center. I had a problem with the APP and he was so helpful. He downloaded the new APP for me and corrected my problem. More

Bad experience Went to pick up my car Waited 30 minutes for the service manager to finish paperwork Waited 45 minutes for my car When I complained they told me t Went to pick up my car Waited 30 minutes for the service manager to finish paperwork Waited 45 minutes for my car When I complained they told me that my car wasn’t ready More

Lexus Car Service I took my car in for it’s first 5,000 mile service. Sebastian, in the Service Department, attended to my appointment and did an excellent job. I als I took my car in for it’s first 5,000 mile service. Sebastian, in the Service Department, attended to my appointment and did an excellent job. I also received a free case of water to assist with my hurricane preparations. More

Amazing customer service and professionalism, Great service!! and professionalism Thank you !! William Rodriguez was very attentive to resolve my issue with my car and follow up with me until ev Great service!! and professionalism Thank you !! William Rodriguez was very attentive to resolve my issue with my car and follow up with me until everything was done. A great place also delicious coffee offered!! More

Always the best service We receive excellent service every time we visit the dealership. Everyone is friendly, polite and very helpful. Gustavo is nice and knowledgeable, We receive excellent service every time we visit the dealership. Everyone is friendly, polite and very helpful. Gustavo is nice and knowledgeable, and makes sure they check my car for things that sometimes I don’t even notice. More

Top notch professional took care of my problem. Duane was a gentleman and a top notch professional who took care of my problem at Collition. An asset to Lexus of P. P. Congrats! Duane was a gentleman and a top notch professional who took care of my problem at Collition. An asset to Lexus of P. P. Congrats! More

Great customer service Lexus of Pembroke Pines always does an excellent job with my scheduled maintenance check ups and with any other service needs I have. I’m always extre Lexus of Pembroke Pines always does an excellent job with my scheduled maintenance check ups and with any other service needs I have. I’m always extremely satisfied with their work. More

Oil change This is one of the most smooth transactions since I’ve had since I’ve been with Lexus. Great customer service and I will definitely be back This is one of the most smooth transactions since I’ve had since I’ve been with Lexus. Great customer service and I will definitely be back More