Lexus of Pembroke Pines - Service Center

Excellent customer service My experience with your customer service is very good because of your service Rep- Scott Mamkin. He is the reason I go to your service department at y My experience with your customer service is very good because of your service Rep- Scott Mamkin. He is the reason I go to your service department at your Pembroke Pines location. He is very professional, knowledgeable and helpful. He is the role model for a customer service representative. He has excellent communication skills,deal personality .knowledge and remains calm under stressful situations More

Greet service rep and service overall. Love the attitude of the Service Rep Carlos Perez. Very pleasing an eager to help. Especially liked the way the car is washed for return to the owne Love the attitude of the Service Rep Carlos Perez. Very pleasing an eager to help. Especially liked the way the car is washed for return to the owner. More

excellent customer service The service guys at the drop off were very quick and courteous within minutes I got there a staff member approached the car confirming my arrival with The service guys at the drop off were very quick and courteous within minutes I got there a staff member approached the car confirming my arrival with my service person and also assisted me with removing items from my vehicle to waiting area. Great service Louis Aponte was my service person and was absent for the day however he called the following day to see how did my visit went and offered his assistance in any way if I’m not satisfied I was really impressed because frankly I was not very pleased with a few experiences I had since I lost Mr. Garcia. Thanks Louis . Good job . More

Quick and very professional The service advisor Scott was very professional and provided excellent customer experience. The staff at the loaner office provided excellent service The service advisor Scott was very professional and provided excellent customer experience. The staff at the loaner office provided excellent service as well. The overall experience at Lexus of Pembroke Pines is always a great one. More

Great Service Scott provides great service and very informative. Used to go to Lexus of Kendall but Stop going do to overcharging me when they were not supposed to. Scott provides great service and very informative. Used to go to Lexus of Kendall but Stop going do to overcharging me when they were not supposed to. Made a switch to Lexus of Pembroke and great service so far. More

Un professional service Don’t value other people time, excuse, not professional , no one cares, forget who is the real customer , no one checks if the job done right Don’t value other people time, excuse, not professional , no one cares, forget who is the real customer , no one checks if the job done right More

Excellent customer service cordial. easy to deal with. scheduling flexibility. right on time. friendly and nice environment/waiting area car cleanliness after service. cou cordial. easy to deal with. scheduling flexibility. right on time. friendly and nice environment/waiting area car cleanliness after service. courtesy simple and effective All of the above=Excellent client service More

15,000 mile service Professional, smooth, easy, quick. I went to the service center on a Sunday at 1:00pm. The receiver greeted me and efficiently noted mileage and did a Professional, smooth, easy, quick. I went to the service center on a Sunday at 1:00pm. The receiver greeted me and efficiently noted mileage and did a thorough inspection of my car. They were clearly busy. I had no appointment, however, I didn’t have to wait long to see Ed, my service person. I went to the cafe to eat something and do some work. So happy they had sockets that I could use to charge my computer. Received the call that my vehicle was ready at the agreed upon timeframe. Collected a clean, washed and well serviced car. More

Scott is excellent I am very pleased with Scott. He is very responsive and professional. He always makes me feel welcome and cared for. I always seek his help as he is h I am very pleased with Scott. He is very responsive and professional. He always makes me feel welcome and cared for. I always seek his help as he is honest and caring More

Great service I came in yesterday for 1:30 appt and was not service due to they where to busy.So I was rescheduled for today, I came in and dealt with Melissa Ho. I came in yesterday for 1:30 appt and was not service due to they where to busy.So I was rescheduled for today, I came in and dealt with Melissa Ho. She really made it a great experience and took the time to educate me on little things I didn't know. She really made it a great experience and strongly recommend her. Thank you for your great service!!! More