Lexus of Pembroke Pines - Service Center

Always great A fantastic dealership. I’m on my 4th car with them. Every time I go for service it doesn’t take long. I’ve also recommend 3 new car buyers to them A fantastic dealership. I’m on my 4th car with them. Every time I go for service it doesn’t take long. I’ve also recommend 3 new car buyers to them More

Amazing service! From the moment I purchased my vehicle from Richard Monivis to servicing my vehicle with Jose Amaro I have received outstanding service. If I could g From the moment I purchased my vehicle from Richard Monivis to servicing my vehicle with Jose Amaro I have received outstanding service. If I could give them more stars I would. Thank you More

Jose Amaro, expert service advisor. Jose Amaro was my service advisor. He was very professional and friendly. He handled the recall on my Lexus expertly and quickly. Ask for Jose as your Jose Amaro was my service advisor. He was very professional and friendly. He handled the recall on my Lexus expertly and quickly. Ask for Jose as your service advisor, he'll take good care of you and your vehicle. More

Satisfactory detail job Detail could have been better. It appeared that some of the interior was cleaned by different people!!!! Some parts were clearly cleaned better! I pai Detail could have been better. It appeared that some of the interior was cleaned by different people!!!! Some parts were clearly cleaned better! I paid $110.00 and I felt exploited! There was water traces and smudges on the exterior that should have been noticed at final inspection! More

10k service on GX460 I have owned and serviced vehicles here for past ~9 years. All sales experiences have been very positive- Sammy is great. This past service appt was I have owned and serviced vehicles here for past ~9 years. All sales experiences have been very positive- Sammy is great. This past service appt was also quite good though a few points for feedback. 1- this dealership is soooo busy but I knew that and asked for an appt with a loaner vehicle. Well worth the wait if you can do that. Sunpass included, gas included, awesome. Otherwise wait times are extensive. 2- I asked for a detailing, which I intended to pay for (it’s reasonably priced). Service advisor comp’d it which was super nice, thank you Scott! Since it was free, I’m not complaining but if I had paid for it, there were several points of improvement... Windows were very cloudy/ filmy, cup holder was still pretty dirty, outside had lots of water marks and residue of bugs from last road trip. If it had been the usual wash provided with service I wouldn’t have even mentioned these things. But if this was a detailing job someone paid full price for, yeah it could have been a bit better. Still very happy with this dealership though and would recommend it to anyone. More

Excellent service! Andre Rust is an excellent service writer. Very honest and my appointments are very quick. I love Lexus of Pembroke Pines and their amazing team for a Andre Rust is an excellent service writer. Very honest and my appointments are very quick. I love Lexus of Pembroke Pines and their amazing team for all of my sales and service needs. More

Quality workmanship and on time This was my third experience with this shop for accident repairs to my ES. They make sure that the end result is perfect before returning the car back This was my third experience with this shop for accident repairs to my ES. They make sure that the end result is perfect before returning the car back to you. Hopefully I won’t have any other people hit my car and won’t need their services for a long while. More

Go to Coral Springs instead Miss the concierge service Coral Springs service offers. Pembroke is nice but service is subpar to Coral Springs. When I pulled into the service lane, Miss the concierge service Coral Springs service offers. Pembroke is nice but service is subpar to Coral Springs. When I pulled into the service lane, no one was there to great me. Normally at CS someone comes out pretty quick. I could see several valet guys standing by lane 1, but no one saw me in lane 3. So I moved my car. Then I waited for 30 min for service advisor. finally went back to valet and they had to hunt down my advisor. Come to find out they placed my ticket on a stack of papers on the advisors desk so I was basically lost in a pile. More

Great Customer Service Great customer service during visit. Loaner was already waiting for me and personalize treatment when it came to the movement of my vehicle. Only my Great customer service during visit. Loaner was already waiting for me and personalize treatment when it came to the movement of my vehicle. Only my service advisor drives my vehicle. Car was fully serviced, replace fuel pump due to recall And car was detailed. More

Disappointed I have a 2017 GS 200t. I brought my car in for service. You are supposed to receive a complimentary car wash with your service. It had water marks all I have a 2017 GS 200t. I brought my car in for service. You are supposed to receive a complimentary car wash with your service. It had water marks all over the front bumper, which is a charcoal gray. When I brought to the attention of one of the service department employees, he informed me even if they washed it again, it would come back the same way... I love my car and the way it looks, that’s why I bought it. Lexus of Pembroke Pines where I bought it, should feel the same way too. What a disappointment!!! More