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Lexus of Pleasanton

Pleasanton, CA

4.9
1,192 Reviews

4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 1,192 reviews

October 10, 2025

Great service. Very informative. Fast drop off and pickup, no need to wait in the service center for half of the day. Thank you Edward! More

by tjflorist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Damian
Oct 11, 2025 -

Lexus of Pleasanton responded

Thank you tjflorist for choosing our dealership and for allowing us to earn your business. We appreciate your feedback of your experience with our teammate Edward on providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

October 10, 2025

I’ve been doing business with them since 2004. I have 3 Lexus And all were bought and serviced through Lexus of Pleasanton. Jason Portillo is my main service advisor and has been for many years. More

by step832
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Portillo, Jim Fell, Jeanette Pettit, Forrest Yee, Jorge Rueda, Paul Horace, Tom Ditzig, Bill Rodger, Jim Burke
Oct 11, 2025 -

Lexus of Pleasanton responded

Thank you step832for allowing us to provide care for your Lexus and for sharing of your experience with teammate Jason. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

October 09, 2025

Carlos explained everything about my car and what service was due. Carlos was very professional and extended excellent customer service. More

by facfrances
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Oct 11, 2025 -

Lexus of Pleasanton responded

Thank you facfrances for sharing your experience with our teammate Carlos and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

October 08, 2025

Pleasanton Lexus is the best! ! Always met with a kind and professional person!! I personally love working with Jeanette!! More

by annecampos7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette Pettit
Oct 11, 2025 -

Lexus of Pleasanton responded

Thank you annecampos7 for sharing your experience with our teammate Jeanette and the service team. We appreciate allowing us to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

October 05, 2025

Chris was a pleasure to work with! He made our car purchase possible, he worked with us to get us the best possible deal More

by hlq801
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Syed Hussain , Chris King
Oct 08, 2025 -

Lexus of Pleasanton responded

Thank you hlq801 for sharing your car shopping experience with our teammates Syed and Chris here at the dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey. We look forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

October 02, 2025

The service provided by Masee, sales and Hashim finance Mge from Lexus of Pleasanton was exemplary, as he demonstrated a thorough understanding of the vehicles we were interested in, was patient, and addre More

by Galla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Masee in Sales a d Hashim in Finance
Oct 05, 2025 -

Lexus of Pleasanton responded

Thank you Galla for sharing your car shopping experience with our teammate Masee and Hash here at the dealership. We appreciate allowing us an opportunity to serve and to be a part of your Lexus journey. We look forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

October 01, 2025

See Nick or Forrest if you ever have issues with your Lexus! I had to drop my car off for a noise that I couldn’t figure out. Forrest had me go on a test drive with a tech who heard the noise and was More

by Justy2025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Wilson, Forrest Yee
Oct 04, 2025 -

Lexus of Pleasanton responded

Thank you Justy2025 for sharing of your recent experience with teammates Nick and Forrest during your service visit with our dealership. We appreciate allowing our team the chance to provide the highest level of care for your Lexus and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

October 01, 2025

Received recall notice, made appointment and Lexus of Pleasanton provided me with a loaner car. The recall work was done by noon and all is good. More

by artmiller2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forrest Yee
Oct 05, 2025 -

Lexus of Pleasanton responded

Thank you artmiller2 for allowing us to earn your business and for sharing of your experience with our teammate Forrest and our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

September 29, 2025

Really enjoyed my experience buying a car from Chris King at Lexus of Pleasanton. He made what could have been a stressful process so easy. I never felt pressured or stressed at any point, which I appreciate More

by misskincy22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris King
Oct 01, 2025 -

Lexus of Pleasanton responded

Thank you Misskincy22 for sharing of your car shopping experience with our teammate Chris here at the dealership. We appreciate allowing us an opportunity to serve you, so please feel free to let us know if there is anything we can do to help! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

September 29, 2025

William Wong recently helped my family purchase a NX 350h and he has been so helpful throughout the whole process. We couldn't have done it without him! Thank you so much! Highly recommend this dealership an More

by guan.family1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Wong
Oct 01, 2025 -

Lexus of Pleasanton responded

Congratulations guan.family1 on your new NX 350h and thank you for sharing of your experience with teammate William and of our dealership. With so many choices in the market we appreciate allowing our team to earn your business. As your Lexus ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions about your new Lexus! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton