Lexus of Pleasanton

Lexus of Pleasanton responded

Hello Chezfia, we are so pleased you enjoyed your visit to Lexus of Pleasanton! We appreciate allowing our Service team to provide the highest level of care for your Lexus and for us to be a part of your ownership experience. Choosing our dealership for your service means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

Lexus of Pleasanton responded

Thank you for your review and talking with our Service Manager at your recent visit. Since your new vehicle wasn't sold by our dealership we would suggest you take it back to your local Lexus dealership where you bought it at to discuss the paint concern that you have. As we mentioned we aren't able to assist you further at our dealership since it isn't a warranty concern but they may be able to assist you since they sold it to you. Please reach out to your dealership salesperson or Sales Manager where it was recently purchased at or if our Service Manager Forrest Yee can help further you can contact him directly. Thanks again, Lexus of Pleasanton

why.adam responded

you and your Bodyshop man insulted me by not acknowledging the mismatch color, you two made fun of me when I pointed to both of you of the color mismatch, your misconducts is telling me I am blind and you both have great vision, shame on people like you who abused 70 years old by fooling me. Lexus headquarter stated I can go anywhere at any lexes dealership I want. You cannot tell me go back to the dealer I bought the car from. By stating that "we would suggest you take it back to your local Lexus dealership where you bought it" you are denying service and warranty. Lexus headquarter must deal with this and you are required to service the car. you need to have your eyes examined and do not fool 70 years old man and do not abuse me as you abused an elder man with legitimate concern. I got the document, and I will report this to BBB.

Lexus of Pleasanton responded

Hi Sambrajya, thank you for taking the time to leave a 5-star review for us at Lexus of Pleasanton. We're happy we could meet your expectations! We hope to see you soon! Regards, Your Team @ Hendrick Lexus of Pleasanton

Lexus of Pleasanton responded

Hi Tigerchotu, Thank you for your review and we apologize for the experience. We would like to have our Service Manager Forrest Yee along with Lexus Customer Service Team assist you further to help resolve the issue. Forrest's direct line is 925-251-7 158. We look forward to helping you further. Your Team at Lexus of Pleasanton

Jessflores1 responded

Joe was amazing he make’s you feel like family. He is respectful, funny. He really has patients. He loves his job and know his job as a sales consultant. Very detailed information about cars. Loved meeting him for the second time.

Lexus of Pleasanton responded

Thank you WENDY for sharing of your experience with Drew and our service department. We appreciate allowing our team the opportunity to provide the highest level of care and keeping your Lexus factory safe. We are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Your Team @ Hendrick Lexus of Pleasanton

Lexus of Pleasanton responded

Hi SPEED RACER, we are so pleased you enjoyed your visit to Lexus of Pleasanton! We appreciate allowing Manny and our Service team to provide the highest level of care for your Lexus and for us to be a part of your Lexus ownership. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let us know about your positive experience. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

Lexus of Pleasanton responded

Congratulations Bruce on your recent purchase and thank you for sharing of your experience with teammates Zabi and Mozie while visiting our dealership. There are so many choices when it comes to which brand or dealership to work with, not to mention who to feel confident with. We appreciate the opportunity to earn your business from start to finish. We are excited to be a part of your vehicle ownership journey so please feel free to let us know if there are any questions! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

Lexus of Pleasanton responded

Thank you hughesg for sharing your recent experience with our Service Team during your recent visit. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your Lexus. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

Lexus of Pleasanton responded

Thank you ed2cationfor your wonderful feedback, this means a lot to us. We strive for 100% satisfaction, and it is great to see you had such a positive experience with our teammate Jim during your service visit. We are committed to ensuring our guests who have an Lexus that performs at its best. We appreciate allowing our dealership to be a part of your Lexus journey and look forward to being of service to you again in the future. Regards, Your Team @ Hendrick Lexus of Pleasanton