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Lexus of Pleasanton

Pleasanton, CA

4.9
1,085 Reviews

4345 Rosewood Dr

Pleasanton, CA

94588

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Showing 1,085 reviews

October 03, 2022

Gary’s customer service is outstanding. He is courteous, knowledgeable and helpful. My service was done in a timely manner More

by Joanne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Chan
Oct 08, 2022 -

Lexus of Pleasanton responded

Hi Joanne, thank you for your positive review; we are happy to pass along your feedback to Gary and the team here at our dealership. We appreciate allowing us to earn your business and sharing of your experience with our service department while we were providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

September 13, 2022

Jason Portillo was instrumental in a wonderful service maintenance of my Lexus SUV last week. He worked with my pre paid contract, arranged a loaner car and contacted me with updates on the service I hig More

by Anfinucane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Sep 15, 2022 -

Lexus of Pleasanton responded

Hello Anfinucane, we appreciate this 5-star rating and for allowing us to earn your business. Thank you for sharing of your experience with Jason and our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

September 10, 2022

Great customer service with entire staff especially like working with Jason Portillo! Beautiful dealership & exceptional service! More

by jvsilva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Sep 14, 2022 -

Lexus of Pleasanton responded

Thank you jvsilva for sharing your recent experience with our teammate Jason during your service visit with our dealership. We appreciate allowing our team the chance to safely provide the highest level of care both for you and for your Lexus. We are proud to be a part of your ownership journey and as your partner, please feel free to let us know if there are ever any questions, we are here to help! Regards, Your Team @ Hendrick Lexus of Pleasanton

August 30, 2022

Lexus of Pleasanton has a great inventory and everyone is nice. The minute you walk in you get greeted. I had the pleasure to work with Joshua and he was amazing. He took his time to explain the whole proces More

by Jwen0914
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
Sep 02, 2022 -

Lexus of Pleasanton responded

Congratulations Jwen0914 on your recent purchase and thank you for sharing of your experience with teammates Josh while visiting our dealership. There are so many choices when it comes to which brand or dealership to work with, not to mention who to feel confident with. We appreciate the opportunity to earn your business from start to finish. We are excited to be a part of your vehicle ownership journey so please feel free to let us know if there are any questions! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

August 26, 2022

Lexus of Pleasanton was amazing. I started with Murphy but I came on his day off and worked with Josh. He made sure to answer all of my questions and when I wanted a different IS350 More

by J.manabeta2001
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh, Murphy
Aug 31, 2022 -

Lexus of Pleasanton responded

Congratulations J.manabeta2001 on your new IS350 and thank you for sharing of your experience with teammates Josh and Murphy during your visit at our dealership. There are so many choices in the market we appreciate allowing our team to earn your business. We know shopping for a car these days can be an non-personal experience but it is our goal to make it as pleasant as possible. As your Lexus ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions about your new IS350! We are always ready to assist. Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

August 26, 2022

Josh, jordon and Mary were absolutely amazing. They helped me get the Es hybrid I wanted. I had to wait a few weeks but it was worth it. They were professional and wasn’t to pushy. They made sure More

by min.ni4980
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh, jordan
Aug 31, 2022 -

Lexus of Pleasanton responded

Congratulations min.ni4980 on your new ES Hybrid and thank you for sharing of your experience with teammates Josh, Jordan and Mary of our dealership. With so many choices in the market we appreciate allowing our team to earn your business. As your Lexus ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions about your new Lexus! Have a great day! Regards, Your Team @ Hendrick Lexus of Pleasanton

August 17, 2022

Jason Portillo and the entire crew at Lexus of Pleasanton have continued to go above and beyond for us since we purchased our new car in December of 2020! From the time we arrive until we leave, communicatio More

by glaylo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Aug 19, 2022 -

Lexus of Pleasanton responded

Hello glaylowe appreciate this high star rating and for allowing us to earn your business. Thank you for sharing of your experience with Jason and our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

August 11, 2022

Like many other happy customers, Jason Portillo made my Ct200's service appointment easy and straightforward, plus we had a great little chat about life! Thanks, Jason, for making a car service into a re More

by inplace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Portillo
Aug 12, 2022 -

Lexus of Pleasanton responded

Hello Inplace, we appreciate this high star rating and for allowing us to earn your business. Thank you for sharing of your experience with our service department. Keeping your Lexus safe and running in top shape is our highest priority. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

August 11, 2022

My service Consultant John Clutter was outstanding as usual. He has always provided me constant updates on the progress of my Gx460 and is always professional and honest in his recommendations. More

by David
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Clutter
Aug 14, 2022 -

Lexus of Pleasanton responded

Thank you David for your wonderful feedback, this means a lot to us. We strive for 100% satisfaction, and it is great to see you had such a positive experience during your service visit with John. We are committed to ensuring our guests who have an Lexus that performs at its best. We appreciate allowing our dealership to be a part of your Lexus journey and look forward to being of service to you again in the future. Regards, Your Team @ Hendrick Lexus of Pleasanton

August 05, 2022

Jason does the extra mile in serving his customers; exceptional customer relationship skills.went home fully satisfied with the service. More

by Alfeovrmd@aol.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zabi Nasiri
Aug 09, 2022 -

Lexus of Pleasanton responded

Hi Alfeovrmd, thank you for your kind review; we are happy to pass along your feedback to Jason and the team here at our dealership. We appreciate allowing us to earn your business and sharing of your experience with our service department while we were providing care for your Lexus. Please feel free to let us know if there is ever anything we can do to help. Regards, Your Team @ Hendrick Lexus of Pleasanton

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