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Lexus of Smithtown
St. James, NY
1,096 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,096 Reviews of Lexus of Smithtown
May 05, 2012
At first, we went to another Lexus dealer on Long Island, much closer to our home. We were given mediocre service. There was no follow-up. The salesman didn't even take the time to work the lease numbers. He much closer to our home. We were given mediocre service. There was no follow-up. The salesman didn't even take the time to work the lease numbers. He seemed disinterested. We did go on a test drive and decided we liked the LX 570. So we went to Lexus of Smithtown and Shane Chesney took the time to go over the particulars of the vehicle and all the options for leasing. He was thorough, professional, courteous and extremely knowledgeable. He answered all our questions. He followed-up with phone calls, and a very nice letter. He always returned our calls promptly after our initial visit. We came back, because of Shane and leased the vehicle. We showed up, unannounced and he never got to eat dinner that night as he was called back immediately after he went for his dinner break! He is dedicated and courteous. Shane should be commended for his professionalism. He is the reason we drove all the way back to Smithtown for the LX 570. More
by Tigertilley
May 05, 2012
Went to Smithtown Lexus 4/27/12 to buy a Used Lexus 350RX. A price had been agreed upon by Mark Illiano and when I arrived from Ct. they did not honor their pricing. Mark said at the time maybe he was 350RX. A price had been agreed upon by Mark Illiano and when I arrived from Ct. they did not honor their pricing. Mark said at the time maybe he was busy or was thinking of another car. I had received a U Tube video of the car and was in discussions for a month including E Mails back and forth with Tim Burns, who states Customer satisfaction is their number one goal. I had an Acura TL trade in very good condition and I discussed Kelly Blue Book trade values with Paul Baltazar and Mark Illiano . They said they could do more for me as they also owned an Acura dealership.I went all that way in good faith and great expense, only to be turned away. I even had a check in hand for the car. I complained to the owners daughter and she promised to make it right. She had a Bob Dire call me and the offer was only 400. off the selling price. The day trip cost me more than that. I am just the Little Guy; I know but this was not fair treatment. Sincerely Cathy G. I wrote an earlier opinion of this dealership which was not favorable due to backing out on a prearranged deal. When I posted my experience on Dealer Rater it caused people i dealt with to re-examine my explanation of how I had been treated. Abbas Rajani called me on behalf of the company and once he heard my story he thought the treatment was unprofessional and should not of happened and that he would call me the next day with a legitimate offer to make it right. He instead called and began by telling me my car had been sold. And this was even before the renegotiations started. They again lied to me. They offered other cars with more miles at the" same" price and thought this would pacify me. I was hopeful twice only to be let down again. The way they talked down to me hurt more than the first time. Again I was led to believe this company stood by their word and customer satisfaction mattered. This is not the case. Cathy G More
by cathy grenier
Employees Worked With
Abbas Rajani, Robert Rossworn, Tim Burns
May 04, 2012
My wife bought her 2007 Lexus GS new at Lexus of Smithtown and the sales experience and service has been excellent. I brought my 2005 Camry stick shift and my 2002 Camry XLE to Lexus of Smithtown Smithtown and the sales experience and service has been excellent. I brought my 2005 Camry stick shift and my 2002 Camry XLE to Lexus of Smithtown for service after being extremely disappointed with the level of professionalism and service at a neighboring Toyota dealership. I have been rewarded with courtesy and excellent service for my vehicles and the pricing has been about the same as at the Toyota dealership. When it comes time to replace the Toyotas, I will certainly look to Lexus of Smithtown. More
by ghartman01
Employees Worked With
Abbas Rajani
May 04, 2012
I first went to Lexus of Smithtown when looking for a new car. Robert Rossworn was my salesperson for the first car and my experience was excellent. The staff from the receptionist to the service coordinato car. Robert Rossworn was my salesperson for the first car and my experience was excellent. The staff from the receptionist to the service coordinators are courteous and well trained. My second Lexus was delivered today by Kenneth Goldberg and the excellent service has continued. I highly recommend this dealership. More
by Apowel
Employees Worked With
I worked with Robert Rossworn and Kenneth Goldberg. The experience with both of them was excellent. Today I Ken Goldberg delivered my second car from Lexus of Smithtown. My first car was also serviced at the Smithtown Dealership and all of my experience, Robert Rossworn, Kenneth Goldberg
May 02, 2012
I would recommend this dealership because of the I would recommend this dealership because of the professional, courteous and warm manner in which I was treated. My salesperson, Taylor West, wa I would recommend this dealership because of the professional, courteous and warm manner in which I was treated. My salesperson, Taylor West, was also extremely helpful and patient in acquainting me with the many technical and operational aspects of my new vehicle. She just has a great desire to be helpful, and it does not hurt that she also has a great personality. You are lucky to have her. Michael Yesner More
by Michael9236
Employees Worked With
Tim Burns
May 01, 2012
Best car buying experience by far. Arjun Vir was excellent sales person, everything you want in salesman, courteous, knowledgeable and not pushy (like most other salesman) that’s a quality you don’t excellent sales person, everything you want in salesman, courteous, knowledgeable and not pushy (like most other salesman) that’s a quality you don’t find. First time experience dealing with a dealer, and can honestly say it was excellent from beginning to the end. Denise Plourde (Finance) was also very helpful; she got us lower a interest rate than what we shopped for. Entire staff was courteous and friendly. More
by S.Ali
April 27, 2012
We recently purchased a new car through Lexus of Smithtown and the entire experience was truly outstanding. We really appreciated the time, and attention given to us by Frank Loviglio and Robert R Smithtown and the entire experience was truly outstanding. We really appreciated the time, and attention given to us by Frank Loviglio and Robert Rossworn. They were kind and attentive, from offering us the first cup of coffee upon our arrival to the last question we had. It was a very comfortable experience. Our salesman, Frank, was very patient in showing me every detail of the car and answering any questions I had. He reassured me not to hesitate to call or stop by with any questions or concerns. He was also very accommodating to us when we had to reschedule pick up of our new car by offering to come in on his day off! We even got to meet the friendly service manager who came over to introduce himself. All in all, we would recommend Lexux of Smithtown for very good value on a superior vehicle and excellent people to work with. More
by Dmew53
Employees Worked With
Robert Rossworn, Frank Loviglio
April 26, 2012
Friendly and courteous. Returned calls in a very timely manner. Answered all questions. Gave me options and good suggestions on the packages and accessories available. manner. Answered all questions. Gave me options and good suggestions on the packages and accessories available. More
by Robert Diller
Employees Worked With
Robert Rossworn, Walter Maron
April 26, 2012
Pleasure to work with Ken Goldberg. He was extremly knowledgeable, professional and took as much time as we needed to answer all of our questions and concerns. knowledgeable, professional and took as much time as we needed to answer all of our questions and concerns. More
by rtrshammer
Employees Worked With
Kenneth Goldberg
April 26, 2012
My purchase experience with Lexus of Smithtown was OUTSTANDING! I have been dreaming of purchasing a Lexus since the early 1990s and this year I felt it was time to fulfill that dream. Matt, my sales OUTSTANDING! I have been dreaming of purchasing a Lexus since the early 1990s and this year I felt it was time to fulfill that dream. Matt, my sales consultant was wonderful. His thoughtfulness and attention to detail made me feel like I was a superstar. He made my day when he granted my request by putting the big red bow on the car during delivery. That was the BEST!!! In addition, working with Dolores and Abbas was also a great experience. I commend Lexus of Smithtown for their stellar staff. More
by GrownNSexyLexy
Employees Worked With
Abbas Rajani, Matt Trubia
