Lexus of Tampa Bay

My advisor Scott is the best and makes sure my car is in top notch condition and safe top notch condition and safe More

I hate to complain. However, this was an unfortunate experience that I cannot let pass. I bought a Lexus for Service and I must say it was less than expected. I am in However, this was an unfortunate experience that I cannot let pass. I bought a Lexus for Service and I must say it was less than expected. I am in the process of moving and was promised a loaner for my oil change. That is one of the reasons why I bought certified pre owned. When I arrived Mike, the service person, stated that I did not have a loaner and I would have to wait 2 hours. I then informed him I needed a ride and he had no words. I said I guess I will need an Uber, still no solution from him. So I took an Uber. I am sad this is the best Lexus has to offer. More

Tires were faulty and unsafe. New but the steel treads were broken. Otherwise car was good but very rigid and xxx-like attitude in the selling dept. Then you have the parts+svc d New but the steel treads were broken. Otherwise car was good but very rigid and xxx-like attitude in the selling dept. Then you have the parts+svc dept. Jonathan seems to be one of the few on the ball. Called to see ifthe dealership had a 12 V battery for my vehicle. They said they had to And. They promised me to let the service department know so they could call me back and set up an appointment.. the service department did not call back so it’s a Friday same day and I called back before the service department leaves and set an appointment for the following day for a battery. I get there on time. After waiting two hours later. I get told that they sold the battery., My service representative wondered how that could be since I had already insured. that the battery was there before I set up the appointment, and they should have put two and two together to make sure that the entire reason for Me coming in was to get one of those two batteries… They were going to give me a loaner for four days until the battery came in. And then I guess they gave my representative of some bad information. And. The battery was installed and all was good to go with a quick $75 installment fee on top.of the $475 for the battery. So I was happy to get a battery, but the time in the confusion between departments was very frustrating and aggravating.. a good friend of mine used to work there up until recently as a top Mechanic (fm toyota of tb fletcher to lexus of TB) which he’s been for 15 years, and I have not asked him why he left, but I can sort of imagine why. More

My purchase experience with Lexus of Tampa Bay fantastic. Qui was my advisor and listened closely and was great with his advice. I can’t speak highly enough of him. It’s an awesome dealership. Qui was my advisor and listened closely and was great with his advice. I can’t speak highly enough of him. It’s an awesome dealership. More

A great salesman, very nice management. They took care of me very well. A great experience. I recommend anybody to go to you guys They took care of me very well. A great experience. I recommend anybody to go to you guys More

Salesperson Caleb did a good job offering me the car I needed and was transparent about the final price. The same goes for Victor, who explained the financing details very clearly. However, the issue w needed and was transparent about the final price. The same goes for Victor, who explained the financing details very clearly. However, the issue was with the finance manager, Diego Morillas. He misled me into accepting a service he claimed would be “beneficial” to me, saying it would only add $20/month to my payment and would reduce my interest rate. What he never mentioned was that this service actually cost $7,228, that it extended my loan term from the original 48 months to 84 months, and that the full amount would be added to my loan without my explicit consent. When I signed the paperwork, it was all done digitally, and Diego guided me through the process page by page, summarizing each document as I signed. I trusted him, and it never crossed my mind that the finance manager at Lexus of Tampa would use such a deceptive approach to sell products. My shock came when I received my first statement from the lender and saw that my loan balance had increased by $7,228. I had left excellent reviews initially, but this experience left me feeling professionally taken advantage of and deceived. I am a recent resident in the United States, and this was the first car I’ve ever purchased — I believe that’s something he took advantage of. I’m sharing this so no one else has to go through the same experience. Thankfully, Kristian kindly helped me cancel all four service contracts that had been added, since I discovered the issue 18 days later and was still within the cancellation period. More

$6,000 in Repairs After 100 Miles! I purchased a 2017 Jeep Grand Cherokee Overland from Lexus of Tampa Bay thinking I was getting a quality, road-ready preowned vehicle. Instead, wi I purchased a 2017 Jeep Grand Cherokee Overland from Lexus of Tampa Bay thinking I was getting a quality, road-ready preowned vehicle. Instead, within just one month of ownership — and after driving it less than 100 miles beyond my trip home from Tampa to Orlando — I was hit with the devastating news that it needed over $6,000 in repairs. This purchase was a 16th birthday surprise for my son who had just recently obtained his drivers license. But unfortunately we were the ones who were surprised when a few weeks after the purchase the vehicle was pouring smoke out of the exhaust and was not drivable . This is completely unacceptable. A dealership that prides itself on luxury and quality should never sell a vehicle in this kind of condition without full disclosure. I trusted them to sell me a safe, reliable car, and they failed miserably. Prior to sale my vehicle had supposedly under gone a hundred point inspection in order to find any issues.The lack of transparency and apparent disregard for customer satisfaction is deeply disappointing. Several messages were left with their used car sales department and I was told I would be receiving a call back from a manager. No one has contacted me to date. I would never recommend Lexus of Tampa to anyone looking for a used car — especially if you expect honesty and professionalism. For complete transparency the vehicle was covered under a 90 day warranty that Greenway Jeep in Orlando was able to repair for an out of pocket repair cost of $250.00 not including the time and stress associated with the whole scenario. Any correspondence to this review from Lexus of Tampa Bay would be appreciated. More

"The experience of purchasing a new Lexus from Lexus of Tampa Bay was truly fantastic, and the process was very pleasing. From the moment we stepped into the dealership, we were greeted with a warm smile. Tampa Bay was truly fantastic, and the process was very pleasing. From the moment we stepped into the dealership, we were greeted with a warm smile. Jose were incredibly knowledgeable about the RX, patiently answering all questions. There was no feeling of being rushed or pressured into making a decision, and Jose's honest, helpful advice was really appreciated as he helped to find the perfect car. The pricing was transparent, with no hidden fees, and a fair deal was received. The entire process was smooth, efficient, and enjoyable. Thanks to Jose's help, we drove away in a RX350. I highly recommended Jose and the team at Lexus of Tampa Bay to anyone looking for a new car – you won't be disappointed! More

Jeremiah was very knowledgeable and listened to my needs and interests as well as what I didn’t want. The facilities are excellent and everyone was extremely polite and helpful. and interests as well as what I didn’t want. The facilities are excellent and everyone was extremely polite and helpful. More