Lexus of Tampa Bay

Very professional and courteous! Kept me informed along the way, including pictures of the work being done. Kept me informed along the way, including pictures of the work being done. More

I had a great experience purchasing my vehicle. Sylvia was excellent—professional, courteous, and prompt in responding to all of my email inquiries. She made the process smooth and stress-free. Kri Sylvia was excellent—professional, courteous, and prompt in responding to all of my email inquiries. She made the process smooth and stress-free. Kristian, one of the finance managers, was also fantastic—friendly, patient, and easy to work with. I would highly recommend purchasing a vehicle from this dealership. More

Abdiel was great. No pressure and he wanted to make sure we got the car we were looking for unlike other Lexus dealers. Thanks Abdiel. No pressure and he wanted to make sure we got the car we were looking for unlike other Lexus dealers. Thanks Abdiel. More

They went out of their way to make sure that I got the car I wanted and the right color, thank you, I will definitely do business with them again. car I wanted and the right color, thank you, I will definitely do business with them again. More

Excellent treatment sales was quick sales person did a good job and finance thank you good job and finance thank you More

We asked for our vehicle to be perfect, and that is what we got. Ryan Russo was professional, courteous and kept us informed at every step. Can't ask for more. we got. Ryan Russo was professional, courteous and kept us informed at every step. Can't ask for more. More

Best service we have ever had at a dealer. Marlon was amazing, highly recommend anyone to this location. Marlon was amazing, highly recommend anyone to this location. More

Very well organized and professional. Appreciated the car wash! Joshua Hunter was very courteous and informative. Appreciated the car wash! Joshua Hunter was very courteous and informative. More

Everyone I dealt with was incredibly helpful, quick to respond and made the whole process enjoyable. Loved the people and love the car! respond and made the whole process enjoyable. Loved the people and love the car! More

I rarely leave reviews, but after nearly three weeks of frustration, I feel compelled to share my experience. At the end of last year, I purchased a pre-owned vehicle from this dealership and opted for frustration, I feel compelled to share my experience. At the end of last year, I purchased a pre-owned vehicle from this dealership and opted for the extended warranty—something I don’t normally do, but I wanted peace of mind. Fast forward to this month: I brought the car in for a minor coolant leak. I had a scheduled appointment at 9 a.m. on a Tuesday and dropped the car off the night before. I received an automated message at 9:30 a.m. that my vehicle had been checked in and that I’d receive updates. By 3 p.m.—no updates. I followed up myself and was told the car hadn’t been looked at yet, but would be later that day. When they finally inspected it, I was informed that the warranty had been incorrectly input at the time of purchase and was showing as expired—something that was supposedly an “easy fix.” That “easy fix” dragged out for nearly two more weeks. I followed up multiple times and was given vague or no answers. I was promised updates that never came. I called the warranty company myself—only to find out the issue had been resolved days earlier, yet no one at the dealership had moved forward with the repair. Even when the warranty was finally approved, the part that arrived was damaged—delaying things yet again. Throughout the process, I asked multiple times to speak with management and was told someone would get back to me. No one did—until I happened to get the service manager on the line by chance. To his credit, he listened and told me it was the first he’d heard of the situation. Bottom line: This experience was not about a single mistake—it was about a lack of communication, accountability, and follow-through at every step. I wasn’t expecting perfection. I was simply looking for someone to be proactive instead of reactive. To own the issue, set clear expectations, and keep me informed. Sadly, that never happened. More