Lexus of Towson - Service Center

Highly professional and well organized. Staff are courteous and helpful. Customer anxiety is kept at a low level because of the above. Staff are courteous and helpful. Customer anxiety is kept at a low level because of the above. More

Great service. Thank you Monique Woods for your making my service visit very pleasant and easy. Thank you Monique Woods for your making my service visit very pleasant and easy. More

You can count on an Honest problem assessment; outstanding customer service and high quality work; work was completed when promised. Andrew is a wonderful customer service rep. outstanding customer service and high quality work; work was completed when promised. Andrew is a wonderful customer service rep. More

Brandon was very kind and courteous. He made me feel I was leaving my car in good hands! Would definitely recommend! He made me feel I was leaving my car in good hands! Would definitely recommend! More

I’ve always appreciated the support I’ve gotten from the Service Department, especially Service Manager Andrew Woo. He finds the time to work me in when I really need help. Most recently, he was able to ge Service Department, especially Service Manager Andrew Woo. He finds the time to work me in when I really need help. Most recently, he was able to get me a new transmitter key, have the blade cut and the transmitter programmed all in one trip. He also added miscellaneous things like wiper blades and a car wash—all things I really needed—all at a cost under his original quote. Andrew has always supported me. I stay with Lexas because of the service. More

My Lexus dealer is the best. Jason is great very helpful and customer oriented. He gives me great advice. Jason is great very helpful and customer oriented. He gives me great advice. More

Lexus and Scott helped me with an emergency flat tire. It was fixed so quickly ! It was fixed so quickly ! More

Excellent and caring service. Andrew communicates, listens, and does what he can to give great service for my aging car. Andrew communicates, listens, and does what he can to give great service for my aging car. More

Service mgr Scott J is the best. Extremely knowledgable, consistent, friendly and respectful. Lex detailing service came out looking like new! Extremely knowledgable, consistent, friendly and respectful. Lex detailing service came out looking like new! More

I went into the dealership for a service campaign. While there, I took the opportunity to review other concerns that I had with my new NX. Yami carefully listened and noted each concern. When I picked While there, I took the opportunity to review other concerns that I had with my new NX. Yami carefully listened and noted each concern. When I picked up my car she took the time to go over each of my concerns and how they were addressed. I left with a clean car, a full tank of gas and feeling good about my experience. More