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Lexus of Towson - Service Center

Towson, MD

4.9
199 Reviews

199 Reviews of Lexus of Towson - Service Center

Sort by
July 09, 2022

Andrew Woo is great. A consummate professional who goes way “beyond “the call of duty”! More

by billhonor1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
gordon kimble
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2022 -

Lexus of Towson responded

We are delighted that Andrew has gone above and beyond to make you a happy customer! Thank you for choosing Lexus of Towson and for sharing your awesome feedback. Drive safely until we see you again!

June 15, 2022

Both Len Stoler and Lexus of Towson suck! They can’t service cars properly, need to take my car to silver spring or Rockville Lexus. More

by Lexusguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe
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Jun 21, 2022 -

Lexus of Towson responded

We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and would never want to upset a customer. I'd like the chance to make this right and earn back your business, but I won't be able to find your contact information without a name. Would you please call me directly when you have a chance so that I may help? Thank you, Bill Mortimer - Service Manager - 443-632-2927

June 10, 2022

Andrew Woo is the BEST, he takes care of me every time I need service on my Lexus RX 350. He is Fair and Honest, you should definitely give him an opportunity to earn your business at Lexus of Towson Servi More

by jonjbutler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
daniel morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2022 -

Lexus of Towson responded

Thank you for this review! We are glad that Andrew was caring and helpful! We appreciate your trust in us to take care of your Lexus RX 350! See you again next time.

June 04, 2022

My 4 year old car came in for its 20,000 mile checkup. All went well. Impressive that there was only one extra item I needed to take care of today. More

by AJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Jun 06, 2022 -

Lexus of Towson responded

It was our pleasure to assist you with your vehicle! Thank you for choosing Lexus of Towson and for sharing your experience. We hope to have the opportunity to work with you again down the road!

June 03, 2022

Excellent, very nice and I look forward to the next time…..Monique was the best I see my she has been there so long More

by nshawnk84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Dick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
laurie Isaacs
5.0
This rating includes all reviews, with more weight given to recent reviews.
gordon kimble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Gue
5.0
This rating includes all reviews, with more weight given to recent reviews.
josh barley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tam Emerick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Katz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khalid Dahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2022 -

Lexus of Towson responded

Thank you for taking the time to review us! We are so glad to hear that you had a successful service experience working with Monique and the Lexus of Towson team. Drive safely, and we hope to see you back again down the road!

May 31, 2022

I was handled immediately! I had a 9:50 tee time and I was there on time. I didn’t bring my car in until 7:55! Wow! Amazing! More

by ttddonia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Johnson
Report | Print
Jun 01, 2022 -

Lexus of Towson responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Lexus of Towson team. Drive safely, and we hope to see you back!

May 19, 2022

Excellent service in a very timely manner. Very professional and I love that they washed my car. More

by Bevie90
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
gordon kimble
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2022 -

Lexus of Towson responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Towson team. Drive safely, and we hope to see you back again down the road!

May 13, 2022

Scott Johnson is the main reason I go to Lexus of Towson for service. I’ve been going there for 18 years and wouldn’t go anywhere else. More

by Chescap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Johnson
Report | Print
May 13, 2022 -

Lexus of Towson responded

Thank you for taking the time to review us! We are thrilled to hear that Scott delivered such successful and efficient service over the years. Drive safely, and we hope to see you back again at Lexus of Towson!

April 14, 2022

My service guy Andrew Woo, is incredible, trustworthy, have good communication skills, and services excellence. In addition, the tall African American Girl with the extra-long nails needs customer service More

by Hottie4978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Woo
Report | Print
Apr 20, 2022 -

Lexus of Towson responded

Thank you for reaching out. While I'm so glad that you enjoyed working with Andrew, I apologize that you weren't satisfied with all of our team member's service. I appreciate this feedback and will share it with the right people. Please let me know if there is anything else I can do to assist you. Bill Mortimer - Service Manager - 443-632-2927

April 08, 2022

Good service and pleasant atmosphere. We are very satisfied with the dealership as well as the service. More

by paulasdesigns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Dobson
Report | Print
Apr 08, 2022 -

Lexus of Towson responded

We're so happy that you enjoyed working with the team here at Lexus of Towson. Thank you for the five stars!

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