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Lexus of Towson - Service Center
Towson, MD
198 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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198 Reviews of Lexus of Towson - Service Center
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October 14, 2021
Always polite... informative..prompt and dependable!! The service department ( Scott) gets five stars! This is our 3rd Lexus.. looking for our 4th! service department ( Scott) gets five stars! This is our 3rd Lexus.. looking for our 4th! More
by Faray
December 11, 2019
My service advisor was Stephan and he was excellent!!!!’n He treated my old Lexus like it was new .. I had on trucking work attire .. In-spite of my look .. He treat this Trucker Queen like a Queen .. He treated my old Lexus like it was new .. I had on trucking work attire .. In-spite of my look .. He treat this Trucker Queen like a Queen .. More
by Brickcity Lionezz
Employees Worked With
Stephan
December 20, 2018
25k service appointment plus brakes and rotors It was a pleasure to have mr Andrew woo as my service advisor. Mr woo have a great personality and attitude. I will be requesting him for my next ser It was a pleasure to have mr Andrew woo as my service advisor. Mr woo have a great personality and attitude. I will be requesting him for my next service appointment. More
by Lexus
Employees Worked With
Andrew woo
December 12, 2018
First time at service department. Bought a 2015 Lexus RX 350 CPO late Oct. 2018. Noticed that there were creaking noises when I went around a corner, or over bumps in the road. Suspe Bought a 2015 Lexus RX 350 CPO late Oct. 2018. Noticed that there were creaking noises when I went around a corner, or over bumps in the road. Suspected a suspension problem. Made an appointment over the phone to have it looked at. Assigned to Ethan Snader. He listened to the concern, had a tech verify the problem, which he did. Apparently Toyota is aware of the problem, and is supposed to be developing a technical bulletin on resolving the problem. Ethan suggested checking back in early January, 2019 when they hope to have the TB. Will do as suggested. So far my experience with Lexus of Towson has been positive. We''ll see how things work out in January. More
by clocknut
Employees Worked With
Ethan Snader
October 23, 2018
Quality Service, Nice People It’s a good combination: quality work done by nice people. Service department is back under Bill’s leadership. Good job! Appreciate the attention It’s a good combination: quality work done by nice people. Service department is back under Bill’s leadership. Good job! Appreciate the attention to detail. More
by Tom
Employees Worked With
Vince
October 11, 2018
Great service Scott Johnson has been my service representative for almost 15 years. He is always attentive to my needs and takes great care of me and my vehicle Scott Johnson has been my service representative for almost 15 years. He is always attentive to my needs and takes great care of me and my vehicle Everyone at the dealership provides excellent service - the technicians do a thorough job on the car and everyone I encounter is helpful and courteous. It makes bringing my car in for service a pleasant experience. More
by Jzklein56
