Lexus of Towson - Service Center

Going beyond expectations, exceptional service Robb Peters of Lexus of Towson went out of his way to alleviate my concerns. His attention to detail and prompt communication was exceptional. He to Robb Peters of Lexus of Towson went out of his way to alleviate my concerns. His attention to detail and prompt communication was exceptional. He took care of every issue with enthusiasm as if this was his own car. This is the only place my Lexus is going to from now and as always. Please see Robb Peters for any service maintenance or concern. H Awan More

Lack of Care and Concern for Customers I contacted Lexus of Towson after receiving a "Brake Malfunction" message, upon starting my car yesterday morning. I contacted the service department I contacted Lexus of Towson after receiving a "Brake Malfunction" message, upon starting my car yesterday morning. I contacted the service department to let them know that I wanted to have my car towed in for assessment and repair. I was informed that I'd be assigned a service rep once it arrived and that it would be listed as an "emergency" service issue. Once my car reached the dealership, I was contacted by Scott, who informed me that they were busy and that they may not be able to get to my car this week. This week to even check out the issue?!! This could've been mentioned before I had my car towed there. I didn't lose my cool, instead, I asked for a loaner vehicle. He told me that there weren't any available! I contacted my towing company to arrange to have it towed to another dealership 35+ miles away, when the tow truck arrived, they had difficulty locating my vehicle and asked for the VIN several times, as if confused or like my car wasn't there at all! This is my 2nd Lexus and I purchased them because of their reputation, but let's be honest, service costs aren't cheap and I find it insulting to have to pay for a rental car on top of the anticipated hefty repair costs because they simply "couldn't get to it" and couldn't provide me with a loaner. Customers get loaners for simple oil changes! If they didn't have time or vehicles available, they should've informed me before wasting my time. I will never do business with this dealership and I would advise anyone else that I know, not to as well. More

Going Above and Beyond My journey from Savannah GA to Massachusetts was delayed by an unexpected road hazard and appearance of the engine light on the dash of my RX 330. It My journey from Savannah GA to Massachusetts was delayed by an unexpected road hazard and appearance of the engine light on the dash of my RX 330. It was 7:30 am, and I drove to Lexus of Towson. With no appointment, Service Manager Bill Mortimer took my vehicle first to get the problem diagnosed, repaired and hopefully back on my way. Service rep. Andy Woo took care of getting me into a loaner vehicle for the duration. The eventual news wasn?t good as my road hazard resulted in engine issues beyond repair. After a long day, I was back on my way in a rental vehicle leaving behind my RX for the insurance adjuster. I?m writing this review to commend both Bill and Andy for their courtesy, professionalism, time and assistance through the whole ordeal, with Andy even helping me transfer the contents of my vehicle to the rental. Their concern for me and the situation was genuine, and I appreciate and thank them for everything they did afterward working with my insurance agents. Lexus of Towson is fortunate to have these men as part of their team! Richard Krauss Savannah, GA More

My Lexus experience I have owned a Lexus GX470 , a 350ES and now a 350 RX . In my experience nothing drives like a LEXUS !! I spend a great deal of time in my car and nee I have owned a Lexus GX470 , a 350ES and now a 350 RX . In my experience nothing drives like a LEXUS !! I spend a great deal of time in my car and need to be comfortable and safe ! Lexus provides both of these with great style. I have always worked with Scott Johnson in service Josh Barley as my Salesman and of course the best receptionist ever Vicki !!! My experience has always been fantastic!! The only complaint I will make is that when they clean the car at when it is serviced it is not to the level I expect from Lexus !! Apart from that I could not be happier !!! More

Outstanding customer service I recently had my 2013 RX350 serviced at Lexus of Towson. The staff was very professional and courteous and I was treated with the utmost respect. Pa I recently had my 2013 RX350 serviced at Lexus of Towson. The staff was very professional and courteous and I was treated with the utmost respect. Paul Znutin is my Serivce Consultant and he did an excellent job. My vehicle was ready when promised and it was serviced in an efficient manner. Thanks again for a great job.. More

Always excellent I’ve gotten 4 350ES’s there! Everytime I’ve had Scott Johnson make the whole service experience so easy! What an asset to your company he is! I’m su I’ve gotten 4 350ES’s there! Everytime I’ve had Scott Johnson make the whole service experience so easy! What an asset to your company he is! I’m sure I’ll get another one there because of Scott and my great salesman, Josh Barley! More

Great will recommend to all my friends This is great dealership price was good. The dealership was very clear and all the people were very friendly will recommend to all my friends This is great dealership price was good. The dealership was very clear and all the people were very friendly will recommend to all my friends More

Recall service Mr Woo is very professional! I give him 2 thumbs up for his caring attitude. Went out of his way to help in an attempt to resolve the issue with my ca Mr Woo is very professional! I give him 2 thumbs up for his caring attitude. Went out of his way to help in an attempt to resolve the issue with my car. More

Great service I had a great experience at Lexus ofTowson. My sales person was Chris. He was great. Got me in and out in no time. I used a loaner car and I left my d I had a great experience at Lexus ofTowson. My sales person was Chris. He was great. Got me in and out in no time. I used a loaner car and I left my debit card in the car when I returned it by mistake. I called early the next morning. My loaner had already been released. But to my surprise the girls in the service department followed up and they found my card. Not only is the service great the people that work there are knowledgeable and friendly. And I guess people who purchase Lexus are honest!!!!! More

A great experience - as always I just had my GS in for its 30k service, Chris was very helpful. The dealership does a great job and is a nice hangout for those who would wait, but w I just had my GS in for its 30k service, Chris was very helpful. The dealership does a great job and is a nice hangout for those who would wait, but why with the free loaner car? and you always get the car back cleaner than when you dropped it off! Thanks! More