Lexus of Towson - Service Center

My service experience at Lexus’s of Towson was seamless. Service consultant, Andrew Woo and his trainee, Matthew were extremely professional and a pleasure to work with. Service consultant, Andrew Woo and his trainee, Matthew were extremely professional and a pleasure to work with. More

After purchasing my vehicle 6 months ago ,this was my first service. Arrived at dealership 10 minutes early for my appointment. Waited one hour before inquiring about my car’s status. I was told a ser first service. Arrived at dealership 10 minutes early for my appointment. Waited one hour before inquiring about my car’s status. I was told a service rep should have contacted me. In addition, the dealership could not locate my vehicle!! I approached the general manager to inform him of the situation. Now it’s an hour and a half and a service rep finally approaches me. After he located my vehicle he said they would perform the service. It took about 15 minutes after this contact to have the vehicle ready. A total of two hours to lift the hood take a peek and close the hood. No oil change. Even though Lexus’s recommends changing after 5,000 miles or 6 months. This is entirely unacceptable for a Lexus’s dealership and certainly is cause for concern for future serving. . More

The service department at Towson Lexus is terrific. Scott Daniels was knowledgeable and very helpful. Car was clean and the estimate on the bill was spot on. Great job. Scott Daniels was knowledgeable and very helpful. Car was clean and the estimate on the bill was spot on. Great job. More

The dealership has an excellent guest services and delivers the car at the predicted time delivers the car at the predicted time More

Easy to schedule appointments. Quick service during appointment. Very professional and helpful at all times. Quick service during appointment. Very professional and helpful at all times. More

Great service! Spotless car! Dropped the car off at 11:15am and it was ready to go by 2:30pm. Terrific people working at Lexus of Towson. Spotless car! Dropped the car off at 11:15am and it was ready to go by 2:30pm. Terrific people working at Lexus of Towson. More

Scott Daniels tailored the service to what was needed for the car, a 2015 Lexus RX 350 with 37,000 miles. However, inspection indicated that brake servicing was required, and this was carried out in a reaso the car, a 2015 Lexus RX 350 with 37,000 miles. However, inspection indicated that brake servicing was required, and this was carried out in a reasonable time. My only complaint is that the TV was tuned too loud to sports program that no one was listening to or watching. More

A pleasure working with Andrew. I greatly appreciated his follow up and updates while waiting for my vehicle I greatly appreciated his follow up and updates while waiting for my vehicle More

My advisor was amazing as always. I was kept informed on the service my car was getting and needed. The wait time was exactly what he predicted. I was kept informed on the service my car was getting and needed. The wait time was exactly what he predicted. More

Andrew Woo is very efficient and straight to the point and very understanding...My vehicle was inspected very thoroughly and I was very pleased with the outcome and very understanding...My vehicle was inspected very thoroughly and I was very pleased with the outcome More