Back

Lexus of Towson - Service Center

Towson, MD

4.9
198 Reviews

198 Reviews of Lexus of Towson - Service Center

Sort by
May 27, 2023

We are very happy with the service at Lexus of Towson and we are looking forward to continue in the future. More

by Rodneyj5151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique Woods rate 5
May 30, 2023 -

Lexus of Towson responded

It is a joy to have customers like you! The team at Lexus of Towson looks forward to providing more stellar service in the future. Take care!

May 17, 2023

Scott Johnson is the best service consultant. Informative, professional, and timely. Great team at Lexus of Towson! More

by Eddie D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
josh barley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023 -

Lexus of Towson responded

Eddie - It was our pleasure to complete your vehicle's service! Scott and the Lexus of Towson team thank you for your business and wish you safe travels down the road!

May 14, 2023

Service department is not very well run. Waited almost 3 hours to patch a tire. Told me I did not an appointment. How does one schedule a nail in the tire appointment ? Then charge you 5 More

by blights.brimmed-0i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt
May 15, 2023 -

Lexus of Towson responded

I am sorry to hear about your most recent service visit. This is certainly not the timely service I expect from our team and I sincerely apologize for the delay in completing your vehicle's service appointment. I would like to learn more about your recent visit so I can assist you in the best way possible. Would you please reach out to me directly? Thank you, I hope to have the chance to earn back your business in the future. Best, Bill Mortimer - Service Manager - 443-632-2927

May 12, 2023

I am always happy to work with Monique Wood. She is always kind, courteous and very professional. More

by Karenchill157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique Wood.
May 12, 2023 -

Lexus of Towson responded

Thank you so much for leaving Lexus of Towson a five-star review! We are thrilled to hear you enjoy working with Monique, and we will pass your compliments along.

April 27, 2023

Maintenance easy to schedule. Personnel friendly and knowledgeable. Facility is welcoming and comfortable if you choose to wait. More

by Linda Tanton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Apr 28, 2023 -

Lexus of Towson responded

We love hearing from satisfied customers like you, Linda! It's wonderful to hear that you had a seamless experience working with us. We take pride in making sure every customer has a comfortable experience, and we hope to see you back again at Lexus of Towson!

April 15, 2023

I was very pleased with my experience at Lexus of Towson. Bill Mortimer was very helpful. Andrew and Jason were great with the follow up. Nice job on the carwarsh. More

by ruppra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Mortimer
Apr 19, 2023 -

Lexus of Towson responded

Thank you for taking the time to leave a five-star review for Lexus of Towson! We're happy to hear that Bill, Andrew, and Jason provided you with a helpful and attentive experience. Have a fantastic day!

April 15, 2023

Lexus of Towson, Brandon Scott and team consistently deliver prompt, high quality car service solutions. More

by Ssmcp719
Recommend Dealer
Yes
Employees Worked With
Unknown
Apr 19, 2023 -

Lexus of Towson responded

We are thrilled to receive your five-star review! Thank you for taking the time to share your experience working with Brandon and the Lexus of Towson team. We appreciate your support and look forward to serving you again in the future!

April 13, 2023

Scott Johnson and the service team at Lexus of Towson is just the very best. I would not go amywhere else. They are trustworthy and highly skilled at what they do. There work is always completed on time to More

by drmsw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Johnson
Apr 19, 2023 -

Lexus of Towson responded

We appreciate you taking the time to share your positive experience with Scott Johnson and our service team at Lexus of Towson! It's great to hear that our team's hard work and dedication have earned your trust over the years. Thank you for your continued loyalty and we look forward to seeing you again soon.

April 12, 2023

Excellent service by dealership and advisor R. Scott Johnson. He is knowledgeable, professional and friendly. More

by Patrhodes33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
R. Scott Johnson
Apr 18, 2023 -

Lexus of Towson responded

We're glad to hear Scott provided you with an informative and friendly experience! We'll be sure to pass along your kudos. Our team appreciates your positive feedback and looks forward to seeing you again for another excellent service!

April 11, 2023

The waiting room was comfortable and provided good self service items. My car was cleaned and maintenance was performed as necessary. Outstanding customer service by Yami throughout my visit. More

by Diane.s.legge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yami V.
Apr 19, 2023 -

Lexus of Towson responded

Thanks for the great feedback, Diane! Yami and the team appreciate your support.

...
8
...