Lexus of West Kendall

This place and its manager are terrible avoid if possible. Service writer did not answer or return phone calls sad that this is the service Lexus provides these days possible. Service writer did not answer or return phone calls sad that this is the service Lexus provides these days More

I contacted Lexus West Kendall for service, engaging in a telephone conversation during which I obtained a service quote. Subsequently, I scheduled an appointment and visited the Lexus West Kendall dealershi telephone conversation during which I obtained a service quote. Subsequently, I scheduled an appointment and visited the Lexus West Kendall dealership to proceed with the service. Upon my arrival and completion of the pre-approved services, I was informed that certain fees were not included in the initially provided price. Consequently, additional charges were imposed for the contracted services. To substantiate my account and dispel any misconceptions, I have attached the service receipt detailing the supplementary fee. Their assertion was that the initially quoted price pertained to a standard vehicle. However, during the phone inquiry, I explicitly provided information about the make, model, and year of my vehicle. Moreover, it seems implausible that the Lexus brand would classify any of their vehicles as 'simple' as per their claim. It appears that their strategy involves presenting a lower estimate to entice customers seeking affordability from a dealership. To be candid, this tactic appears to be a deceitful ploy. Having already requested time off from work to safeguard my vehicle from potential issues and forfeiting a day's salary, I found myself subject to their manipulation. I caution others to exercise prudence – do not place unwavering trust in telephone estimates and be skeptical of verbal assurances. Similar to adept manipulators, they may employ various tactics to extract funds. Despite affording another dealership an opportunity, it has become apparent that they all operate from the same playbook. In an era where living in a society devoid of scruples, lacking ethics and honesty, becomes increasingly challenging and unbearable, it is essential to recognize that we exist within a community. Individuals contribute to this community through hard work to earn their livelihood. Unfortunately, with each passing day, more people in Miami adopt cunning practices, deceiving fellow community members. This is akin to betraying a member of one's own family. While acknowledging the significance of the capitalist system, where services are paid for, breaching the trust of those who rely on you represents the epitome of unethical behavior. More

You know these days car inventory must be so low that salesmen don't actually sell you cars. I see a Mustang GT posted up sitting over a month and ask them to send me the out the door price. Great! salesmen don't actually sell you cars. I see a Mustang GT posted up sitting over a month and ask them to send me the out the door price. Great! They sent me the price with all the fees. I have a Masters Degree in Finance so I read papers and all the line items. Included was an accessories fee on a used car for $1995 which made no sense so they agreed to remove it. I went on Sunday and went for a test drive and was allowed to drive one block and drive one block back. I'm sorry but that is not a realistic time frame to even evaluate a car and not take it on the highway. Fine didn't get a long test drive. I then ask for a revised invoice minus the fees and the invoice is still too high because now there is an additional $1098 added and no line item to explain. I then text Cecil to get an answer to which I haven't gotten a response all day. Must be nice to not care about customers or want to help them. I can straight up buy this car in cash, but won't since I can't even get simple explanations or anybody who cares. Say whatever you want about the customers - I have a right to spend my money elsewhere and the customer experience was egregiously poor. More

Nice people. I explained that as a disabled 1st responder,i want the best price,sir. Waiting to see how it goes. Merry Chrismas from Archie responder,i want the best price,sir. Waiting to see how it goes. Merry Chrismas from Archie More

Dropped off car for recall service and for repair of the drivers side mirror that was not setting correctly. In meeting with service advisor, I was told that the price for the mirror motor was over $900.00 drivers side mirror that was not setting correctly. In meeting with service advisor, I was told that the price for the mirror motor was over $900.00 and that was the issue without even looking at the mirror and how it was malfunctioning. I pointed out that Germain Lexus in Naples actually diagnosed the problem when I had the GX460 in for a service when I was visiting Naples. Germain gave me the part number and price so that I could have West Kendall Lexus repair once the part was ordered. The service "advisor" again did not look at it and then said that the part number was for the glass, which it was not and which I verified myself by on-line review of Lexus Parts. The $900 + price is even more than an entirely new mirror, not to mention whatever labor they intended to jack-up. Will just wait for my next visit to Naples and have Germain Lexus install/repair for less than $200.00. Just reinforces my beliefs on how they can build their gaudy dealership through gouging service customers. More

This is a Lexus service department customer need to avoid as the service advisor and Manager don’t reply to your phone calls Mario, Esteban and Alex these are staff one needs to avoid Try other Lexus deal as the service advisor and Manager don’t reply to your phone calls Mario, Esteban and Alex these are staff one needs to avoid Try other Lexus dealers for service More

Estamos muy agradecidos del servicio que nos proporciono Yurlin Cavero. Su profesionalidad y dedicación nos llevo a tener una experiencia unica. Ella nos explico todo con mucha paz y tranquilidad. Nos senti Yurlin Cavero. Su profesionalidad y dedicación nos llevo a tener una experiencia unica. Ella nos explico todo con mucha paz y tranquilidad. Nos sentimos como si estuviéramos hablando con alguien de nuestra familia. Nuca aviamos comprado un carro sin stress y tan facil. La verdad que ella fue increíble. More